摘要
售票是客运企业提供服务的首要环节。铁路部门一方面要尽量满足旅客的购票需求,另一方面,也逐渐面临市场压力带来的提高销售量和降低销售成本的压力。文章以上海站新建的南广场售票厅为例,从充分利用售票厅资源以及优化旅客服务的角度,依据排队论原理和供需均衡理论,提出了基于排队论的售票组织优化模型。该模型得出了非客运高峰期的全天4个不同时段最佳服务窗口需求数,实现了优化售票组织的目的。
Booking tickets is the first and important passenger services. On one hand, the railway department must fulfill the need of purchasing ticket of customers; on another hand, it also has to raise its quantity of sale and cut down the cost so as to reduce the pressure from the market. By taking the new south booking office in Shanghai railway station as an example, the paper puts forward the ticket system optimization model （M/M/S） based on queuing theory and the theory of supply-demand equilibrium which objective is to utilize rationally the resources of booking office and optimize the selling service. The model works out the reasonable numbers of ticket window in four different periods all day when it is in off-peak passenger＇s volume time so as to optimize the ticket system.
出处
《交通与运输》
2008年第H12期134-137,共4页
Traffic & Transportation
关键词
售票组织
排队论
铁路客运
Ticket system
Queuing theory
Railway passenger transport
