摘要
目的:探讨遂宁地区儿科护理投诉原因及其防范对策。方法:回顾性分析我院6年来60例儿科护理投诉。结果:护理投诉呈逐年上升趋势,投诉的原因:沟通障碍占21.7%,静脉穿刺失败占18.3%,医疗费用过高占18.3%,服务态度不佳占15.0%,患者管理不当占15.0%,护理差错占6.7%,医疗法律知识缺乏占5%。结论:增强服务意识,加强护患沟通,重视业务素质培训,把好护理质量关,密切关注高危因素,在护士和家长中普及法律知识,是当前降低儿科护理投诉的紧迫任务。
Objective： To investigate the suit causes of pediatric nurse and the precaution strategy.Methods： Sixty suits of pediatrics nursing in our hospital last six years were analysed retrospectively.Results： Nursing suits were rising year by year.Of all suit causes,21.7% were barriers of communication,18.3%were venepuncture failure,18.3% were expensive medical cost,15% were bad service attitudes,15.5% were patient management improper,6.7% were nursing errors,5% were medical law knowledge deficiency.Conclusions： It is urgent duty to cut down suit of pediatrics to enhance service consciousness,to strength-en communication between nurses and patients,to think highly of profession trainning,to check on nursing quality,to note high risk factors and to publicize law knowledge in both nurses and parents.
出处
《华西医学》
CAS
2008年第4期890-891,共2页
West China Medical Journal
关键词
儿科护理
投诉
原因
对策
pediatrics nurse
suit
cause
countermeasure
