摘要
利用夏普里值来识别导致顾客不满意的质量属性.因为夏普里值差异很小的质量属性具有高度的相关性,所以可以把具有相同或者类似的夏普里值的质量属性划分为同类属性,从而能够识别导致顾客不满意的质量属性.算例进一步验证该方法的可行性和正确性.
This paper indentify quality attribute that result in customer dissatisfaction using shapely value. As Shapley values with little difference have high-relativity, we can consider these attributes with similar values as congeneric attributes, therefore aim to indentify quality attributes that result in customer dissfaction is achieved. And example demonstrates the feasibility and the validity to use this method.
出处
《数学的实践与认识》
CSCD
北大核心
2008年第21期44-49,共6页
Mathematics in Practice and Theory
