摘要
目的:分析产房护理纠纷的原因,探讨其防范措施。方法:对我院1998年1月～2006年10月产房护理纠纷12起进行回顾性分析。结果:12起纠纷中有4例因新生儿并发症,3例因医护服务态度问题,2例因产妇并发症,2例质疑费用问题,1例因医院管理问题。结论:加强医院管理,严格执行规章制度,增强产房护理人员法律知识,改善服务态度,提高专业技术水平是预防产房护理纠纷的良策。
Objective： To analyze the reasons for the nursing disputes in the delivery room, and to put forward some preventive measurement. Methods： Twelve nursing disputes between January 1998 and October 2006, in our hospital＇s delivery room were retrospectively analyzed. Results： Among the twelve disputes, four cases were relative＂ with the new born baby＇s complication, three cases nursing service manner, two cases new born baby＇s mothers＂ complications, two cases the question of expenses, one case hospital management problem. Conclusion： Strengthen the hospital management, obey stictly legal knowledge in the delivery room, improve service attitude, good measurements to prevent the dispute of delivery room. the rules and regulations, enrich nursing staffs＂ raise the specialty technical level, which are the
出处
《安徽卫生职业技术学院学报》
2008年第4期13-14,共2页
Journal of Anhui Health Vocational & Technical College
关键词
产房护理
纠纷原因
防范措施
Delivery room nursing
Dispute reason
Preventive measurements
