摘要
对数字馆藏服务绩效问题的关注,最终目的不仅仅在于测度和了解其使用效益,更在于改进和提高其绩效水平。因此,需要在目前绩效评价研究的基础上向绩效监控与管理延伸。笔者将以结果为导向的绩效管理延伸到业务过程,试图构建一个完整的数字馆藏服务绩效管理框架,包括绩效过程监控、绩效结果评价、绩效反馈改进3个环节,使图书馆对数字馆藏不仅可以测度绩效,而且可以管理绩效。本文对数字馆藏服务绩效管理的功能、流程,以及如何实现对绩效产生过程的动态监控,绩效结果的科学评价和有效改进等内容进行了初步探讨。
The ultimate purpose of paying attention to the service quality of digital collections not only lies in measuring and finding out their utilization effect, but also lies in improving their service level. Therefore, it＇ s necessary to develop service evaluation to service monitoring and management. The author extends the result-oriented service management to library service process, and tries to build an integrated service management framework of digital collections which includes 3 links, i. e. service process monitoring, service effect evaluation, and service feedback and improvement. So, the library can not only measure the service effect of digital collections, but also exercise management. This paper probes into the functions and flow of service management of digital collections, and discusses how to monitor the service effect dynamically, evaluate the service effect scientifically, and improve the service effectively.
出处
《情报理论与实践》
CSSCI
北大核心
2008年第2期256-262,266,共8页
Information Studies:Theory & Application
基金
教育部人文社科规划项目"数字馆藏服务绩效监控系统研究"的研究成果之一
项目编号:06JA870011
关键词
数字图书馆
数字资源
绩效考评
管理
digital library
digital resources
service evaluation
management
