2[10]Robert·S.Kaphn and David P.Norton,Translating Strategy Into Action-The Balanced Scorecard,Harvard Business,School Press Boston,Massachusetts,2000.
3[11]Robert S.Kaphn and David P.Norton.The Balanced Scorecard-Measures That Drive Performance,Harvard Business Review,September-October 1992.
4[12]Robert S.Kaplan and David P.Norton.Putting the Balanced Scorecard to Work,Harvard Business Review,September-October,1993.
5[13]Robert S.Kaplan and David P.Norton.Using the Balanced Scorecard as a Strategy Management System,Harvard Business Review,January-February 1996
二级参考文献1
1Roberl S. Kaplan David P. Norton, The Balanced Scorecard,, Harvard Business School Press, 1996
