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基于病人价值链的医院业务流程绩效评价体系研究 被引量:3

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摘要 在分析现有绩效评价系统现状前提下,切合"病人价值链"为核心的医院流程管理思想,提出有别于医院绩效评价的业务流程绩效综合评价体系框架,包括评价的目标体系和指标体系。该系统框架将流程评价指标分为质量、效率、顾客满意度、成本、柔性五个一级指标,并设计了流程绩效测量系统的框架,可作为医院流程管理中自我评价的参照系统。
出处 《中国卫生事业管理》 2007年第12期803-805,共3页 Chinese Health Service Management
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