摘要
介绍了电力企业当前的信息运维管理模式及其存在的弊端,在企业日益增长的个性化服务需求下,IT部门的运维管理模式应该逐步从"以应用为中心"向"以服务为中心"转变,从"被动运维"向"主动服务"转变,将ITIL理论运用于企业信息化服务之中,优化IT部门的管理体制、工作流程和服务模式,提高IT运维服务水平。
This paper analyzes the drawbacks of the information operation managemet model that existing in the power enterprise. And with the increasing of the personalized service demand, this paper thinks that the operation management of IT department should change gradually from ＂ the application for the center ＂ to ＂ to serve as the center ＂ . And it thinks that ITIL theory will be applied in enterprise information services, optimizes IT department＇s management structure, work processes and service models, improves IT Operation service levels.
出处
《电脑与电信》
2007年第12期46-48,共3页
Computer & Telecommunication
