摘要
[目的]掌握消费者举报投诉的内容、方式及其关注的公共卫生问题，以便采取有针对性的措施，保障消费者的健康权益。[方法]对莱芜市卫生局卫生监督所2005～2006年受理的97起举报投诉案件进行分析。[结果]2005～2006年合计受理97起卫生举报投诉。其中，2005年22起，2006年75起；通过电话举报投诉的76起，通过有关部门转办的7起。接受信函投诉7起。来人来访5起，网上举报2起；有关食品卫生的27起，有关医政管理的65起，有关化妆品卫生的2起，有关饮用水卫生、公共场所卫生、职业卫生的各1起。97起举报投诉案件中，经调查24起不属实。73起属实的案件中，移交其他有关部门的3起，限期整改的3起，投诉人与案发单位协商解决的5起，责令改正的14起。做出行政处罚48起。[结论]举报投诉的内容以食品卫生和医政管理方面的案件为主。
[Objective]To understand the contents and way of consumers＇ claims,the focus which mostly concerned by consumers,so that some effective supervision methods could be adopted to safeguard consumers＇ health interests. [Methods]97 health claims treated by Laiwu Municipal Institute for Health Inspection and Supervision from 2005 to 2006 were analyzed. [Results]From 2005 to 2006,97 cases had been reported to the Institute,of them 22 cases were reported in 2005, 75 ones in 2006.76 cases of them were through phone call,7 cases of them were conveyed,7 cases of them were letters directly from consumers, 5 cases of them were from visiting consumers and 2 cases of them were received by net. 27 cases of them related to food hygiene, 65 cases related to medical management,2 cases related to cosmetics hygiene, 1 case related to drinking water hygiene, public places hygiene, occupational health respectively. Of the 97 cases, 24 cases investigated were false and 73 cases were real. Among them 3 cases were transferred to the other department, 3 cases must be corrected at deadline. 5 cases were under consultations between them. 14 cases were ordered to be corrected,48 cases were made administrative sanctions.[Conclusion]The claims related to food hygiene and medical management were the main cases.
出处
《预防医学论坛》
2007年第10期937-938,共2页
Preventive Medicine Tribune
