摘要
为探讨通过门诊患者满意度调查提高医疗服务质量和医院综合实力的方法及途径,本文以云南罗平医院为研究对象,调查了该医院324个门诊患者。对调查结果进行分析,探讨该院门诊医疗服务的优势和问题所在,找出影响总体满意度的关键因素,并提出相应改进对策。
In order to explore how to improve the quality of health care services in outpatient department and the overall strength of hospital, we investigated 324 outpatients by spot - questionnaires in Luoping Hosptial in Yunnan province. This paper analyzed the results, concluded the weaknesses and strengths of this hospital, found the key factors effecting the outpatients＇atisfaction and made some improving suggestions.
出处
《中国卫生质量管理》
2007年第4期19-22,共4页
Chinese Health Quality Management
基金
卫生部专项科研基金(NO:WKJ2005-3-004)资助
关键词
患者满意度
门诊
医疗服务质量
patient satisfaction
outpatient department
quality of health care services
