摘要
针对影响图书馆服务质量的多重因素具有模糊性、非确定性及时变性的特点,引入图书馆服务质量四大指标,并确定其权重,建立评估图书馆服务质量的模糊综合评判数学模型应用于实践。
In view of the multiple factors affecting the service level of library with the characteristics of fuzziness, uncertainty and time - variance, this paper introduces four indexes of the service level of library and determines its weights respectively in order to establish the fuzzy mathematical model of synthesis judgment to evaluate the service level of library.
出处
《四川图书馆学报》
2007年第3期74-76,共3页
Journal of The Library Science Society of Sichuan
关键词
模糊综合评判模型
图书馆服务质量
model of comprehensive fuzzy evaluation
the service level of library
