4Dickson DA, Hargie ODW, Morrow NC. Communication skills training for ealth professionals: an instructor's handbook. London: Chapman and Hall,1989.
5Cassee E. Therapeutic bahavior, hospital culture and communication. In ox C, Mead A. eds. Sociology of medical practice. London: Collier-Macmillan, 1975.
6Kruijver IPM, Kerkstra A, Bensing JM, et al. Communication skills of nurses during interactions with simulated cancer patients. Journal of Advanced Nursing, 2001, 34, 772-779.
7American Heart Association,AHA (2005).Highlights of the 2005 American Heart Association Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care.Currents in Emergency Cardiovascular Care,16(4):1-28.
8Bond S. Processes of communication about cancer in a radiotherapy department. Unpublished PhD thesis. University of Edinburgh, 1978.
9Hargie O,Saunder C, Sickson D. Social skills in interpersonal communication. 2nded. London: Crom Helm, 1987.
10Wilkinson SM. Factors which influence how nurses communicate with cancer patients. Journal of Advanced Nursing, 1991, 16, 677-688.
