1Accenture Report 2005. Leadership in Customer Service: New Expectations, New Experiences. [2005-9-12].http://www.accenture.com/xdoc/ca/locations/canada/insights/studies/leadership_cust.pdf.
2Treasury Board of Canada Secretariat.Govemment Security Policy.[2006-1-12]. http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_12A/gsp-psg_e.asp
3ITS Pre-qualified Product List (IPPL).[2006-4-12].http://www. cse-cst. gc. ca/services/industrial-services/its-pre-qual-prod-list-e.html
4Govemment of Canada Public Key Infrastructure White Paper.[2005-12-12].http://www. cse-cst. gc. ca/documents/services/mg15a. pdf.
5Central Funding for the Govemment On-Line Initiative. [2006-4-20].http://www.gol-ged. gc. ca/rpt2006/rpt/rpt16_e.asp.
