9Kim S,Suh E,Hwang H.Building the knowledge map:An industrial case study[J].Journal of Knowledge Management,2003,7(2):34-45.
10Gartner Group.The gartner glossary of information technology acronyms and terms[EB/OL].http://www3.gartner.com/6-help/glossary/GlossaryK.jsp.2004-02-13.