摘要
分析了图书馆员的工作压力与情绪的关系,探讨了情绪管理的有效方法,认为图书馆员只有提高综合素质,树立“读者第一,服务至上”的理念,才能真正提高服务质量。
This paper analyzes on the relation between the work pressure and the emotion, probes into the effective method for the emotion management, and holds that the librarians shouht improve the comprehensive quality and establish the conception of ＂reader first and service supreme＂ to improve the service quality.
出处
《科技情报开发与经济》
2006年第23期83-84,共2页
Sci-Tech Information Development & Economy
关键词
图书馆
馆员
读者服务
情绪管理
library
librarian
service for readers
emotion management
