1Michael Hammer.Reengineering work:don't automate,obliterate.Harvard Business Review,July-August,1990,(8):104-112.
2Marc J.Schniederjans and Gyu C.Kim.Implementing enterprise resource planning systems with total quality control and business process reenginnering Survey results.International Journal of Operations & Production Management,2003,23(3/4):418-429.
3Michael Hammer and James Champy.Reengineering the Corporation:A Manifesto for Business Revolution.Harper Collins Publishers,1993.
