摘要
从整体上看,全面质量管理在中国没有突出的成效,其症结主要在于原有组织体系的束缚。因此,深刻认识全面质量管理对传统组织的挑战并据此进行系统的组织变革。从基本概念着手,探讨了全面质量管理对组织的系统要求,并在此基础上提出了全面质量管理视角下的组织变革模型。
The 21st century is the one of quality. It is the golden age for TQM for next ten years, but as a whole the achievements of TQM are not amazing. The crux of the problem is the shackles from the original organization. So we have to understand the challenge of TQM to organizations and consequently change organizations. For this purpose, the paper probes into the requirement of TQM for organizations on the basis of some concepts, and then puts forward a change model of organizations.
出处
《科学学与科学技术管理》
CSSCI
北大核心
2006年第5期114-120,共7页
Science of Science and Management of S.& T.
关键词
全面质量管理
组织变革
变革模型
total quality management
organization change
model of change
