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评估物流企业客户服务水平的Fuzzy-DEA方法 被引量:1

The Evaluation of Client Service Level for Logistic Enterprise Based on Fuzzy-DEA Method
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摘要 提出了将DEA方法与模糊数学理论结合的Fuzzy-DEA方法。给出了区间数比较的方法,给出了物流客户服务评价的投入产出指标,建立了基于可能度序关系的Fuzzy-DEA模型并应用于物流企业客户服务水平的评价。最后,通过一个算例验证了该方法的有效性。 The paper presents a Fuzzy-DEA method based on data envelopment analysis method and fuzzy mathematics theories.A method for comparing interval numbers is given,and input and output indicators is put forward.We have proposed a Fuzzy-DEA model and applied it to the evaluation client service level of logistics enterprise.A numerical example illustrates the availability of the method.
出处 《计算机工程与应用》 CSCD 北大核心 2006年第9期230-232,共3页 Computer Engineering and Applications
基金 山东省社科规划研究重点资助项目(编号:03BJZ37)
关键词 Fuzzy-DEA 区间数 可能度序关系 Fuzzy-DEA,interval number,possibility degree order relationship
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