摘要
图书馆员在沟通服务中,从心理学角度研究和了解读者心理,和读者进行充分的心理交流,对改善服务态度,提高服务质量和水平乃是一个有效措施。
The paper discusses that researching and understanding the reader＇ s psychology from the psychological aspect and carrying out ample psychological communication with the reader is an effective measure to improve service attitude, promote service quality and level.
出处
《河南机电高等专科学校学报》
CAS
2005年第6期123-124,共2页
Journal of Henan Mechanical and Electrical Engineering College
关键词
沟通
读者服务
心理交流
link up
reader＇s service
psychological communication
