2Jesse D. Burks, Efficiency Standards in Municipal Management, National Municipal Review, 1912. 366, 371.
3Hatry P. Harry, How Effective are your Community Services? Procedures for Monitoring the Effectiveness of Municipal Services, Washington, D. C. : Urban Institute, 1977.
4H. George Frederickson(1996). The Spirit of Public Administration. Jossey - Bass,P. 198.
5GAO/GGD - 92 - 66, Agency Use of Program Performance Measures.
6Government Performance and Results Act. 1993.
7GAO - 04 - 38 Results - Oriented Government.
8Patricia W. Ingraham (2002). Government Performance Project, P. 213.
9Patricia W. Ingraham, Government Performance: Why Management Matters, the Johns Hopkins University Press, 2003, P. 15.
