2Diana Greened. What is Quality in Higher Education[M].SRHE and Open University Press,1994.109.
3CEDEFOP. Assuring quality in vocational education and training.The role ofaccrediting VET provider[M].Luxembourg:Publications Office of the European Union,2011.
6TAA. 40104 Certificate IV in Training and Assessment[EB/OL].http//www ntis gov au/Default aspx/training pack-age/TAA04/qualification/TAA40104/rules,2011.
7CEDEFOP. Assuring quality in vocational education and training.The role of accrediting VET provider[M].Luxembourg:Publications Office of the European Union,2011.
9Parasuraman A,Zeithaml. Valarie A, Berry. Leonard L . Aconceptual model of service quality and its implications for furtureresearch. Journal of Marketing, 1985,49(4):41-51.