摘要
目的 :了解消费者对医院药学服务的认知状况 ,为医院开展药学服务提供参考。方法 :设计问卷 ,对西安市550名普通消费者进行调查。通过描述性统计分析、探索性因子分析、t检验和单因素变异数分析等方法 ,探讨消费者的认知结构和影响认知的因素归类。结果 :回收有效问卷345份 ,有效回收率为62 7 %。消费者对医院药学服务具有较高的认同度。从消费者的角度可以将医院药学服务归结为临床药学服务、自我药疗服务、药物咨询服务和药品调配服务4个方面。消费者对4类服务的认同度存在显著性差异 ;不同性别和不同文化程度的消费者的认同度具有显著性差异。结论 :医院开展药学服务具有一定的社会基础。消费者对药学服务的认同具有结构性差异 ,且性别和文化程度是影响消费者对药学服务认同度的重要因素。
OBJECTIVE:To explore consumers’perceptions of pharmaceutical care in hospital and to provide useful inˉformation for implementation of pharmaceutical care.METHODS:A questionnaire was developed and a convenience sample of550consumers located throughout Xi’an City was formed.The consumers’perception structures and related influencing factors were explored by methods of descriptive statistics,t-test,one-way ANOVA and factor analysis.RESULTS:345copies of questionnaire were collected with the valid rate being62.7%.Consumers highly valued the pharmacentical care in hospital.The hospital pharmaceutical care contained clinical pharmacentical care,self-medication services,pharmaceutical consultation services and pharmacy dispensing services in the perspective of the consumers.The consumers showed significantly different identification degrees for the four services.Furthermore,the identification degree differed significantly among the consumers of different sexes and educational backgrounds.CONCLUSION:It is socially necessary for hospitals to implement pharmaˉceutical care.There are structural differences in the services among the consumers.Sex and educational experience have great effect on patients’identification degree of pharmaceutical care.
出处
《中国药房》
CAS
CSCD
北大核心
2005年第4期250-254,共5页
China Pharmacy
关键词
消费者
医院
药学服务
认同度
Consumer
Hospital
Pharmaceutical care
Identification degree
