政府电子服务流程再造研究综述被引量：6

Survey of Business Process Reengineering in Electronic Service Delivery

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摘要流程再造是电子政府建设中必然伴随的管理变革。本文结合电子政府的核心--电子服务,依据业务流程再造的理论框架,对国外电子服务流程再造的相关研究进行简要综述。主要内容包括:从流程再造向电子服务的可移植性,电子服务流程再造的原则与方法,信息技术与电子服务流程再造,以及电子服务流程再造的挑战等。本文最后集中总结了目前研究的进展和存在的不足之处。

作者李靖华

机构地区杭州商学院工商管理学院

出处《科技管理研究》 CSSCI 2004年第3期117-119,共3页 Science and Technology Management Research

关键词电子服务流程再造电子政府新公共管理

分类号 D035 [政治法律—政治学]

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参考文献20

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二级参考文献28

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