高校图书馆服务质量评价体系的分析与构建被引量：2

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摘要本文通过对国内外高校图书馆服务质量评价体系的分析,指出LibQUAL+TM的思路和模式基本适用于我国的高校图书馆,在此基础上通过对LibQUAL+TM的借鉴和改造,构建了一套适用于国内高校图书馆的服务质量评价指标体系,并对其进行了应用评价。

作者于砚青

机构地区黑龙江中医药大学图书馆

出处《黑龙江史志》 2010年第7期87-,92,共2页 Historical Records of Heilongjiang

基金黑龙江省教育科学"十一五"规划重大课题<黑龙江省加快建设教育强省的对策研究>子课题:"高校图书馆以人为本的服务质量评价体系研究"(编号:JK068)成果之一

关键词高校图书馆服务质量评价体系构建

分类号 G258.6 [文化科学—图书馆学]

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参考文献3

1王京山.国外图书馆信息服务评价的理论模型及其应用——从服务导向质量理论到LibQUAL+评价模型[J].图书馆学研究,2006(1):85-88. 被引量：21
2于良芝,谷松,赵峥.SERVQUAL与图书馆服务质量评估:十年研究述评[J].大学图书馆学报,2005,23(1):51-57. 被引量：102
3张健兰,吴向丹.SERVQUAL模型在图书馆服务质量评价上的应用[J].图书馆学研究,2003(5):87-90. 被引量：26

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