摘要
针对突发性警察腐败情境,通过3个实验分析系统研究了不同信任修复策略的修复效果差异.基于实验结果,研究发现:第一,不同信任违背类型下的信任修复效果具有显著差异,当面对权力型信任违背事件时,采用"道歉加承诺"的组合策略效果最佳,但不要轻易或是慎重采取否认的修复策略;而在责任型违背事件中,"否认加承诺"的组合策略更能安抚民众负面情绪,起到修复信任破损的目的.第二,修复时机对信任修复效果具有较大影响:短暂延时后实施信任修复策略效果最佳,但是,最佳延时时机不宜拖得过长,长期延时(如1周)的效果不佳,甚至可能产生反向效果.第三,第三方干预对信任修复效果具有显著影响,政府公信力越高,修复策略的修复效果越好且利于修复警察信任的脆弱性.
Under the situation of sudden police corruption,effect difference of different trust repair strategies was systematically analyzed through three experiments.The experimental results showed that:Firstly,the effects of trust repair strategies under different trust violation type have significant differences.When faced with power-oriented trust violation,the effect of combined strategy of"apology and commitment"is the best,and it needs be cautious and prudent to use the denial repair strategy;and in responsibility-oriented violation,the combined strategy of"denial and commitment"can better soothe people’s negative emotions,and repair damaged trust.Secondly,repair time has great influence on trust repair effect.Trust repair strategies after a brief delay have good effect,but the best delay time should not be dragged too long,and long time delay,such as 1 week,is ineffective even may lead to the reverse effect(bad results).Thirdly,intervention of third party has significant influence on trust repair effect.The higher the government credibility is,the better of trust repair strategies’effect is,and it is helpful to repair the fragility of police trust.
作者
李辉
李一璇
王娜
LI Hui;LI Yixuan;WANG Na(School of Police Administration,People’s Public Security University of China,Beijing100038)
基金
国家社会科学基金青年项目(17CGL077)
中国人民公安大学2020年基本科研业务费重大项目(2020JKF104)资助
关键词
突发性警察腐败
警察信任
信任修复策略
警民关系
sudden police corruption
police trust
trust repair strategy
relationship between police and people
