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改善眼科诊所的患者流量
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作者 Jonathan Pons 陈艳 《实用防盲技术》 2013年第2期47-50,共4页
通过我们的眼科计划改善患者流量可以使患者的就诊更加便利,同时最大限度地利用我们的时间和眼科诊所的资源。这涉及到去除不必要的步骤和流程,让我们有更多时间关注我们的患者,提供更好更人性化的服务。这也会为眼科护理的行政人员... 通过我们的眼科计划改善患者流量可以使患者的就诊更加便利,同时最大限度地利用我们的时间和眼科诊所的资源。这涉及到去除不必要的步骤和流程,让我们有更多时间关注我们的患者,提供更好更人性化的服务。这也会为眼科护理的行政人员和管理人员带来好处:更合理的患者流量可减少浪费现象,更有效率地利用手术时间和人力资源,从而降低费用、吸引更多患者并改善成本回收率。 展开更多
关键词 眼科诊所 患者 流量 人力资源 成本回收率 管理人员 行政人员 眼科护理
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Using no-cost mobile phone reminders to improve attendance for HIV test results: a pilot study in rural Swaziland 被引量:2
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作者 Merav Kliner Abigail Knight +2 位作者 Canaan Mamvura John Wright John Walley 《Infectious Diseases of Poverty》 SCIE 2013年第1期93-99,共7页
Background:Mobile technology has great potential to improve adherence and treatment outcomes in healthcare settings.However,text messaging and phone calls are unaffordable in many resource-limited areas.This study inv... Background:Mobile technology has great potential to improve adherence and treatment outcomes in healthcare settings.However,text messaging and phone calls are unaffordable in many resource-limited areas.This study investigates the use of a no-cost alternative mobile phone technology using missed calls(‘buzzing’)to act as a patient reminder.The use of missed calls as a patient reminder was evaluated for feasibility and effectiveness as an appointment reminder in the follow-up of newly-diagnosed human immunodeficiency virus(HIV)positive patients in an HIV testing and counselling department in rural Swaziland.Methods:This pilot study uses a before-and-after operational research study design,with all patients with mobile phones being offered the intervention.The primary outcome was the rate of attendance at the HIV testing and counselling department for collection of results in those with mobile phones before and after the introduction of the intervention.Results:Over two-thirds,71.8%(459/639),of patients had a mobile phone.All patients with a mobile phone consented to being buzzed.There was no difference in attendance for follow-up at the clinic before and after the intervention was implemented(80.1%versus 83.3%,p=0.401),or after adjusting for confounding factors(OR 1.13,p=0.662).Conclusion:This pilot study illustrates that mobile technology may be feasible in rural,resource-poor settings as there are high rates of mobile phone ownership and the intervention had a 100%uptake rate,with positive feedback from staff and patients.In this particular setting,the intervention did not improve attendance rates.However,further research is planned to investigate the impact on adherence to appointments and medications in other settings,such as HIV chronic care follow-up and as part of an enhanced package to improve adherence. 展开更多
关键词 HIV infections Mobile phone AFRICA Rural health Text messaging Buzzing MHEALTH
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Effects of financial incentives for treatment supporters on tuberculosis treatment outcomes in Swaziland: a pragmatic interventional study
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作者 Merav Kliner Mamvura Canaan +5 位作者 Sifiso Zwide Ndwwe Fred Busulwa William Welfare Marty Richardson John Walley John Wright 《Infectious Diseases of Poverty》 SCIE 2015年第1期227-233,共7页
Background:Swaziland has the highest national incidence of tuberculosis(TB)in the world,with treatment success rates well below the 85%international target.Treatment support as part of comprehensive TB services is a c... Background:Swaziland has the highest national incidence of tuberculosis(TB)in the world,with treatment success rates well below the 85%international target.Treatment support as part of comprehensive TB services is a core component of the Stop TB Strategy.This study investigated the effects of financial incentives for treatment supporters on TB treatment outcomes in Swaziland.Methods:This was a controlled study that compared treatment outcomes for patients with a treatment supporter who received or did not receive a financial incentive.Results:The intervention group had a higher chance of treatment success as compared with the control group:73%(95%confidence intervals[CIs]66–80%)versus 60%(95%CIs 57–64%),respectively,p=0.003.This improvement remained significant when treatment success rates were adjusted for differences in baseline characteristics,with the effect of incentivised treatment supporters on treatment outcomes having an odds ratio(OR)of 1.8.There was also a significant improvement in the death rate in the intervention group,as compared with the control group(10.6 versus 23.5%,p=<0.001).Conclusion:Incentives provided to TB treatment supporters appear to significantly improve TB treatment outcomes.Incentivising treatment support may be appropriate as an effective addition to support and supervision measures(199 words). 展开更多
关键词 TUBERCULOSIS Treatment success SWAZILAND AFRICA
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