A large variety of complaint reports reflect subjective information expressed by citizens.A key challenge of text summarization for complaint reports is to ensure the factual consistency of generated summary.Therefore...A large variety of complaint reports reflect subjective information expressed by citizens.A key challenge of text summarization for complaint reports is to ensure the factual consistency of generated summary.Therefore,in this paper,a simple and weakly supervised framework considering factual consistency is proposed to generate a summary of city-based complaint reports without pre-labeled sentences/words.Furthermore,it considers the importance of entity in complaint reports to ensure factual consistency of summary.Experimental results on the customer review datasets(Yelp and Amazon)and complaint report dataset(complaint reports of Shenyang in China)show that the proposed framework outperforms state-of-the-art approaches in ROUGE scores and human evaluation.It unveils the effectiveness of our approach to helping in dealing with complaint reports.展开更多
基金supported by National Natural Science Foundation of China(62276058,61902057,41774063)Fundamental Research Funds for the Central Universities(N2217003)Joint Fund of Science&Technology Department of Liaoning Province and State Key Laboratory of Robotics,China(2020-KF-12-11).
文摘A large variety of complaint reports reflect subjective information expressed by citizens.A key challenge of text summarization for complaint reports is to ensure the factual consistency of generated summary.Therefore,in this paper,a simple and weakly supervised framework considering factual consistency is proposed to generate a summary of city-based complaint reports without pre-labeled sentences/words.Furthermore,it considers the importance of entity in complaint reports to ensure factual consistency of summary.Experimental results on the customer review datasets(Yelp and Amazon)and complaint report dataset(complaint reports of Shenyang in China)show that the proposed framework outperforms state-of-the-art approaches in ROUGE scores and human evaluation.It unveils the effectiveness of our approach to helping in dealing with complaint reports.
