With the rapid development of the aviation industry,air travel has become one of the most important modes.Improving the service quality of civil aviation airports is crucial to their competitiveness.This study intends...With the rapid development of the aviation industry,air travel has become one of the most important modes.Improving the service quality of civil aviation airports is crucial to their competitiveness.This study intends to develop a scientific and rational evaluation methodology and framework for assessing service quality in civil aviation airports,thereby providing a theoretical foundation and practical guidance for enhancing service standards in the aviation industry.First,the study constructs a CRITIC-bidirectional grey possibility clustering model,which uses the CRITIC method to determine the weights of indicators and integrates the forward grey possibility clustering model and the inverse grey possibility clustering model to determine possibility functions from two perspectives.Second,a service quality evaluation index system for civil airports is constructed from four dimensions,and the weights of each index within the system are subsequently calculated.Finally,the constructed model is applied to evaluate the service quality of nine domestic civil airports.Based on the clustering results,targeted countermeasures and suggestions are proposed.Empirical results demonstrate that,compared to the traditional grey possibility clustering model,the proposed model balances the objectivity of indicator weighting,the objectivity of possibility function construction,and the simplicity of the computational process,thereby possessing significant theoretical and practical implications.展开更多
Objective:To investigate individual characteristics related to satisfaction with the quality of First Health Facility Services(FHFS)in Indonesia.Methods:This cross-sectional study analyzes national representation data...Objective:To investigate individual characteristics related to satisfaction with the quality of First Health Facility Services(FHFS)in Indonesia.Methods:This cross-sectional study analyzes national representation data.Meanwhile,the study involved 9846 representative respondents in 2019.Respondent’s satisfaction with FHFS based on the five dimensions of service quality(SERVQUAL)is a dependent variable.Independent variables consist of sex,marital status,age,education,employment,insurance ownership,and economics.The study used multivariate logistic regression to explain the relationship between individual characteristics and FSHS quality.Results:77.3%Respondents were satisfied with FHFS,with the highest order of satisfaction dimensions being assurance(59.4%),empathy(57.3%),reliability(53.6%),responsiveness(52.7%),and then tangibility(49.1%).Multivariate logistic analysis showed that divorce was 1.48 more likely than never-married to be satisfied(95%CI 1.17-1.87).Employees were 0.77 less likely than the unemployed to get satisfied(95%CI 0.70-0.86).Respondents with higher education was 0.82 less likely than those with primary education to be satisfied(95%CI 0.67-0.99).Meanwhile,respondents who had government-run insurance were 1.61 more likely than uninsured to be satisfied(95%CI 1.42-1.80).Moreover,the rich were 0.82 less likely than the poor to get satisfied(95%CI 0.73-0.92).Conclusions:Community satisfaction with FHFS is generally high,though some areas could be improved.Demographic factors are still strongly related to satisfaction ratings.The government can assess the quality of services in accordance with standards and disseminate information about service standards for primary facilities to all levels of society,ensuring that service satisfaction is rated as good by all groups.展开更多
Cloud computing is providing IT services to its customer based on Service level agreements(SLAs).It is important for cloud service providers to provide reliable Quality of service(QoS)and to maintain SLAs accountabili...Cloud computing is providing IT services to its customer based on Service level agreements(SLAs).It is important for cloud service providers to provide reliable Quality of service(QoS)and to maintain SLAs accountability.Cloud service providers need to predict possible service violations before the emergence of an issue to perform remedial actions for it.Cloud users’major concerns;the factors for service reliability are based on response time,accessibility,availability,and speed.In this paper,we,therefore,experiment with the parallel mutant-Particle swarm optimization(PSO)for the detection and predictions of QoS violations in terms of response time,speed,accessibility,and availability.This paper also compares Simple-PSO and Parallel MutantPSO.In simulation results,it is observed that the proposed Parallel MutantPSO solution for cloud QoS violation prediction achieves 94%accuracy which is many accurate results and is computationally the fastest technique in comparison of conventional PSO technique.展开更多
Achieving competitiveness by a company requires the rejection of conservatism and immobility, or its constant adaptation to market conditions and consumer demands. This paper has proposed assessing the quality of food...Achieving competitiveness by a company requires the rejection of conservatism and immobility, or its constant adaptation to market conditions and consumer demands. This paper has proposed assessing the quality of food services in the President Restaurant performed by applying Servqual instrument designed on the basis of customer＇s expectations and perceptions on analyzed components. Over 70% of respondents have a favorable perception on the quality of services. However you can see a slight difference between perceptions and expectations regarding the serving speed, waiter＇s professionalism, hygiene of room service and inventory objects, the reason being related to the lack of staff.展开更多
The purpose of this paper is to examine the relationships between service quality （SQ） and customer satisfaction （CS） in the Malaysian healthcare system. The study is significant due to the environmental pressures...The purpose of this paper is to examine the relationships between service quality （SQ） and customer satisfaction （CS） in the Malaysian healthcare system. The study is significant due to the environmental pressures such as the demographic changes, the aging of populations, the emergence of new treatments and technologies, and the increased insistence on grater quality of service. A service satisfaction survey was conducted among visitors （either patients or their relatives and friends） that visited hospitals （both public and private） in 10 regions in Malaysia. A total of 1,000 questionnaires were distributed purposively to these visitors, of which 925 questionnaires were returned for further analysis, yielding a response rate of 92.5 percent. The study found that among the eight dimensions of SQ tested, safety measures were not at all significantly related to CS as compared with the other seven dimensions. On a detailed note, the quality satisfaction of customers is very much influenced by infrastructure （0.121）, clinical care （0.601）, and trustworthiness of the hospitals （0.139）. Also as noted, the time satisfaction of customers is influenced by personnel quality （0.102）, administrative procedures （0.562）, and trustworthiness of the hospitals （0.168）. Whilst the cost satisfaction of customers is influenced by administrative procedure （0.101）, corporate image （0.130）, social responsibility （0.315）, and trustworthiness of the hospitals （0.261）. On overall, the findings of this study suggest that trustworthiness and administrative procedures are the two most important factors that influence satisfaction of customers that the Malaysian healthcare industry should take a good care of.展开更多
Background: Total quality management (TQM) plays a major role in quality health services improvement. The aims of the study are to identify the concepts of total quality management in health institutions to know the n...Background: Total quality management (TQM) plays a major role in quality health services improvement. The aims of the study are to identify the concepts of total quality management in health institutions to know the nature of the relationship between the application of TQM and improving the quality of health services in Sana’a Governorate. Method: This applied research is a descriptive cross-sectional study in which the TQM of 13 affiliated Sana’a Governorate hospitals during “2017-2020”, were evaluated based on self-administered questionnaires. Data were collected by questionnaires including demographical variables, TQM dimensions variables. Data were analyzed by using SPSS version 16. Results: A total of 281 users 98.6% had responded. The employee’s responses for sixth study dimensions were the top manager’s commitment (TMC) 80.46%, customers focusing CF 81.55%, continuous improvement (CI) 82.32%, training (T) 71.51%, and strategic planning of the quality (SPQ) 74.76%, health services quality improvement (HSQI) 74.25%. There is a strong relationship between TQM and HSQI. There is no relationship between demographic factors gender, profession, years of experience, except age with TMC, T, HSQI, qualification with the TMC, CI, T, HSQI and job with all study variables. Conclusion: The application of TQM at hospitals in quality of health services improvement has several challenges, lacking staff experience and lacking leadership support, weakness of the training, customers focusing, continuous improvement, and strategic planning of the quality. Therefore, benefiting from the experiences of leading hospitals in implementing total quality management programs by sending some cadres to these hospitals for training and gaining experience or by hosting experienced cadres to conduct training courses is recommended.展开更多
China Petroleum Technology & Development Corporation (CPTDC), a wholly owned subsidiary company of China National Petroleum Corporation (CNPC), is China's largest multinational company specializing in the manu...China Petroleum Technology & Development Corporation (CPTDC), a wholly owned subsidiary company of China National Petroleum Corporation (CNPC), is China's largest multinational company specializing in the manufacturing and supply of petroleum and petrochemical material, equipment and technology.展开更多
Objective:The purpose of this study is to conduct an in-depth investigation and analysis of the factors affecting the quality of community nursing services in Laishan District,Yantai City,and provide suggestions for i...Objective:The purpose of this study is to conduct an in-depth investigation and analysis of the factors affecting the quality of community nursing services in Laishan District,Yantai City,and provide suggestions for improving the quality of the services.Method:The community nursing services in Laishan District,Yantai City were investigated through questionnaires and on-site observations.Result:The content of nursing services was correlated with the professional titles of the staff.The guidance given to patients and caregivers was significantly correlated with the educational level of community nursing personnel.Therefore,this indicates that the professional titles and educational backgrounds of the community nursing personnel have a significant impact on the quality of service provided.Conclusion:The role of professional title evaluation can be optimized,further enhancing the educational level of nurses in surrounding communities,optimizing service content and methods,etc.,in order to improve the quality of community nursing services in the region.展开更多
On June 2nd,the press conference for issuing the national standard—Target Text Quality Requirements for Translation Services was held in Beijing,jointly hosted by China Association for Standardization (CAS),Translato...On June 2nd,the press conference for issuing the national standard—Target Text Quality Requirements for Translation Services was held in Beijing,jointly hosted by China Association for Standardization (CAS),Translator Association of China (TAC),China Translation and Publishing Corporation (CTPC) and China Shipol Information Center.展开更多
In recent years, some governments have been working on solutions to transform public administrations and provide high-quality services to users. The United Nations has recommended integrating digital technology into v...In recent years, some governments have been working on solutions to transform public administrations and provide high-quality services to users. The United Nations has recommended integrating digital technology into various aspects of life, including public services. The objective is to offer real-time, high-quality digital services, improve the delivery of public services, enhance their effectiveness and efficiency, while achieving objectives such as transparency, interoperability and citizen satisfaction. However, most governments in developing countries are unable to keep up with this trend. As a result, they often create digital public services that fall short of users’ expectations. This study aims to identify the fundamental factors influencing the quality of service in relation to user satisfaction and to explore the relevance of digital technology in implementing this quality within Cameroon public administrations. To achieve this, we used a qualimetric research method, which included non-directive interviews, questionnaires, and structured observations. The results showed that the public services offered in our study environment did not meet users’ expectations. However, the study identified the fundamental aspects to be considered in providing quality public services connected to user satisfaction, as well as the strengths of digitization in achieving this quality.展开更多
"High-level opening up"and"high-quality development"are important development goals and directions of China during the 14th Five-Year Plan period.Heilongjiang,as the largest and oldest province ope..."High-level opening up"and"high-quality development"are important development goals and directions of China during the 14th Five-Year Plan period.Heilongjiang,as the largest and oldest province open to Russia,has a long history of communication and plays a vanguard role.However,the province's geographical advantages are weakening under the impact of the COVID-19 pandemic and the rapid development of the internet industry.Facing the new era,maintaining and enhancing the regional advantages of the province has become an urgent issue that requires attention.This study takes the Russian language service in Heilongjiang Province as the subject,combines theory with practice through theoretical elaboration and historical analysis,as well as tries to provide reference for improving the language service system in Heilongjiang Province and enhancing its regional advantages.This study believes that a high-quality language service plays an important role in solving the issue.It is necessary to fully understand and apply the essential power of language,be more aware of the importance of Russian language services,build a sound ecosystem of language services,give full play to the traditional advantages of the"Russian"in this province,and finally assume "Russian language services"as the"golden banner"for the development of language services,economy,and culture in the province.展开更多
For years suffering from hypertension, Mrs. Zhang, now in her 60s, is a frequent visitor to Beijing Dewai Community Hospital in her neighborhood.＂I feel too painstaking to go to a ＇big hospital,＇＂ she says. ＂Buse...For years suffering from hypertension, Mrs. Zhang, now in her 60s, is a frequent visitor to Beijing Dewai Community Hospital in her neighborhood.＂I feel too painstaking to go to a ＇big hospital,＇＂ she says. ＂Buses are always overcrowded and slow, not suitable for people like me. Besides, community-based medical institutions charge less for treatment of the same diseases.＂展开更多
Electricity theft significantly impacts the reliability and sustainability of electricity services,particularly in developing regions.However,the socio-economic,infrastructural,and institutional drivers of theft remai...Electricity theft significantly impacts the reliability and sustainability of electricity services,particularly in developing regions.However,the socio-economic,infrastructural,and institutional drivers of theft remain inadequately explored.Here we examine electricity theft in Lubumbashi,Democratic Republic of Congo,focusing on its patterns,causes,and impacts on service quality.Theft rates exceeded 75%in peripheral municipalities like Katuba and Kampemba,driven by poverty,weak law enforcement,and poor infrastructure dominated by above-ground networks.In contrast,central areas like Kamalondo and Lubumbashi reported lower theft rates due to better urban planning and underground systems.We found that electricity theft directly correlates with frequent voltage fluctuations,prolonged outages,and grid overloads.Socio-economic factors,including high connection fees and poverty,emerged as primary drivers,while institutional weaknesses such as corruption and ineffective enforcement perpetuate theft.Addressing theft requires a holistic approach integrating infrastructure modernization,socio-economic reforms,and institutional strengthening.Transitioning to underground networks,providing affordable electricity access,and adopting advanced metering systems are crucial.Overall,this study highlights the systemic nature of electricity theft and provides actionable insights for improving electricity service delivery and equity in urban settings.展开更多
In order to better enhance the tourism service quality and tourist satisfaction of scenic spots,this study applies the theory of tourism service quality to Tai’an Tianyi Lake scenic area,exploring the current situati...In order to better enhance the tourism service quality and tourist satisfaction of scenic spots,this study applies the theory of tourism service quality to Tai’an Tianyi Lake scenic area,exploring the current situation and existing problems of its tourism service quality through field investigation and questionnaire surveys,and proposing specific promotion strategies,with the aim to improve tourist satisfaction and enhance the competitiveness and attraction of the scenic area.展开更多
Objective:To investigate the effectiveness of quality management models in enhancing service quality at physical examination centers.Methods:A total of 1,200 examinees who received services at our hospital’s physical...Objective:To investigate the effectiveness of quality management models in enhancing service quality at physical examination centers.Methods:A total of 1,200 examinees who received services at our hospital’s physical examination center between January 2022 and June 2023 were randomly divided into a control group(600 cases)and an observation group(600 cases).The two groups were compared in terms of examination process duration,report quality scores,detection rate of abnormal findings,overall patient satisfaction,and staff job satisfaction.Results:The observation group showed significantly shorter examination time(98.5±15.2 minutes vs 156.3±22.7 minutes,P<0.01),higher report quality scores(92.4±3.5 vs 78.6±6.8 points,P<0.01),improved detection rate of abnormalities(38.7%vs 29.5%,P<0.05),increased patient satisfaction(97.2%vs 82.3%,P<0.01),and greater staff job satisfaction(90.5%vs 72.3%,P<0.01).Conclusion:Quality management models can significantly enhance service quality and operational efficiency at physical examination centers,improve examination outcomes and patient satisfaction,demonstrating substantial clinical application value.展开更多
This study aims to examine the status of existing service quality with a focus on the implementation of the electronic service quality(e-SERVQUAL)model.In addition,the study develops research questions that can be use...This study aims to examine the status of existing service quality with a focus on the implementation of the electronic service quality(e-SERVQUAL)model.In addition,the study develops research questions that can be used for more in-depth studies in the future.The methodology used is a literature study related to service quality with the e-SERVQUAL model approach,through the selection of platform literature and academic papers from various service sectors and geographical regions.The findings show that although the e-SERVQUAL model is widely used to measure service quality,its application in the banking sector,especially cooperative banking,is still minimal and needs further exploration to drive customer satisfaction and loyalty.Based on an extensive literature review,a series of research questions were developed that can form the basis for further studies in the banking sector.展开更多
In order to enable quality-aware web services selection in the process of service composition,this paper first describes the non-functional requirements of service consumers and the quality of elementary service or co...In order to enable quality-aware web services selection in the process of service composition,this paper first describes the non-functional requirements of service consumers and the quality of elementary service or composite service as a quality vector,and then models the QoS（quality of service）-aware composition as a multiple criteria optimization problem in extending directed graph.A novel simulated annealing algorithm for QoS-aware web services composition is presented.A normalizing for composite service QoS values is made,and a secondary iterative optimization is used in the algorithm.Experimental results show that the simulated annealing algorithm can satisfy the multiple criteria and global QoS requirements of service consumers.The algorithm produces near optimum solution with much less computation cost.展开更多
Purpose-This study investigates the impact of flagship trains on high-speed railway capacity utilization and develops a brand value-oriented optimization framework that balances service quality enhancement with operat...Purpose-This study investigates the impact of flagship trains on high-speed railway capacity utilization and develops a brand value-oriented optimization framework that balances service quality enhancement with operational efficiency.Design/methodology/approach-A mathematical optimization model based on integer programming is developed,incorporating flagship train constraints into capacity optimization.Case studies compare scenarios with and without flagship train considerations using the Beijing-Shanghai High-Speed Railway data across 20 experimental groups.Findings-Operating flagship trains with hourly departure constraints results in an average decrease of 0.9 trains and an 8.4%reduction in capacity utilization rate.When scheduling 2 flagship trains within a 2-h timeframe,capacity utilization decreases from 86.43%to 83.73%,quantifying the trade-off between brand positioning and operational capacity.Originality/value-This research provides the first quantitative framework for brand value-oriented railway capacity optimization,establishing clear definitions for flagship trains and mathematical foundations for evaluating service quality versus efficiency trade-offs.The findings offer practical decision support for railway operators balancing competitive positioning with capacity maximization.展开更多
基金support supplied by the National Natural Science Foundation of China(Nos.72571136,72271120)the Ministry of Education of the People’s Republic of China Humanities and Social Science project(No.24YJA630087)。
文摘With the rapid development of the aviation industry,air travel has become one of the most important modes.Improving the service quality of civil aviation airports is crucial to their competitiveness.This study intends to develop a scientific and rational evaluation methodology and framework for assessing service quality in civil aviation airports,thereby providing a theoretical foundation and practical guidance for enhancing service standards in the aviation industry.First,the study constructs a CRITIC-bidirectional grey possibility clustering model,which uses the CRITIC method to determine the weights of indicators and integrates the forward grey possibility clustering model and the inverse grey possibility clustering model to determine possibility functions from two perspectives.Second,a service quality evaluation index system for civil airports is constructed from four dimensions,and the weights of each index within the system are subsequently calculated.Finally,the constructed model is applied to evaluate the service quality of nine domestic civil airports.Based on the clustering results,targeted countermeasures and suggestions are proposed.Empirical results demonstrate that,compared to the traditional grey possibility clustering model,the proposed model balances the objectivity of indicator weighting,the objectivity of possibility function construction,and the simplicity of the computational process,thereby possessing significant theoretical and practical implications.
文摘Objective:To investigate individual characteristics related to satisfaction with the quality of First Health Facility Services(FHFS)in Indonesia.Methods:This cross-sectional study analyzes national representation data.Meanwhile,the study involved 9846 representative respondents in 2019.Respondent’s satisfaction with FHFS based on the five dimensions of service quality(SERVQUAL)is a dependent variable.Independent variables consist of sex,marital status,age,education,employment,insurance ownership,and economics.The study used multivariate logistic regression to explain the relationship between individual characteristics and FSHS quality.Results:77.3%Respondents were satisfied with FHFS,with the highest order of satisfaction dimensions being assurance(59.4%),empathy(57.3%),reliability(53.6%),responsiveness(52.7%),and then tangibility(49.1%).Multivariate logistic analysis showed that divorce was 1.48 more likely than never-married to be satisfied(95%CI 1.17-1.87).Employees were 0.77 less likely than the unemployed to get satisfied(95%CI 0.70-0.86).Respondents with higher education was 0.82 less likely than those with primary education to be satisfied(95%CI 0.67-0.99).Meanwhile,respondents who had government-run insurance were 1.61 more likely than uninsured to be satisfied(95%CI 1.42-1.80).Moreover,the rich were 0.82 less likely than the poor to get satisfied(95%CI 0.73-0.92).Conclusions:Community satisfaction with FHFS is generally high,though some areas could be improved.Demographic factors are still strongly related to satisfaction ratings.The government can assess the quality of services in accordance with standards and disseminate information about service standards for primary facilities to all levels of society,ensuring that service satisfaction is rated as good by all groups.
文摘Cloud computing is providing IT services to its customer based on Service level agreements(SLAs).It is important for cloud service providers to provide reliable Quality of service(QoS)and to maintain SLAs accountability.Cloud service providers need to predict possible service violations before the emergence of an issue to perform remedial actions for it.Cloud users’major concerns;the factors for service reliability are based on response time,accessibility,availability,and speed.In this paper,we,therefore,experiment with the parallel mutant-Particle swarm optimization(PSO)for the detection and predictions of QoS violations in terms of response time,speed,accessibility,and availability.This paper also compares Simple-PSO and Parallel MutantPSO.In simulation results,it is observed that the proposed Parallel MutantPSO solution for cloud QoS violation prediction achieves 94%accuracy which is many accurate results and is computationally the fastest technique in comparison of conventional PSO technique.
文摘Achieving competitiveness by a company requires the rejection of conservatism and immobility, or its constant adaptation to market conditions and consumer demands. This paper has proposed assessing the quality of food services in the President Restaurant performed by applying Servqual instrument designed on the basis of customer＇s expectations and perceptions on analyzed components. Over 70% of respondents have a favorable perception on the quality of services. However you can see a slight difference between perceptions and expectations regarding the serving speed, waiter＇s professionalism, hygiene of room service and inventory objects, the reason being related to the lack of staff.
文摘The purpose of this paper is to examine the relationships between service quality （SQ） and customer satisfaction （CS） in the Malaysian healthcare system. The study is significant due to the environmental pressures such as the demographic changes, the aging of populations, the emergence of new treatments and technologies, and the increased insistence on grater quality of service. A service satisfaction survey was conducted among visitors （either patients or their relatives and friends） that visited hospitals （both public and private） in 10 regions in Malaysia. A total of 1,000 questionnaires were distributed purposively to these visitors, of which 925 questionnaires were returned for further analysis, yielding a response rate of 92.5 percent. The study found that among the eight dimensions of SQ tested, safety measures were not at all significantly related to CS as compared with the other seven dimensions. On a detailed note, the quality satisfaction of customers is very much influenced by infrastructure （0.121）, clinical care （0.601）, and trustworthiness of the hospitals （0.139）. Also as noted, the time satisfaction of customers is influenced by personnel quality （0.102）, administrative procedures （0.562）, and trustworthiness of the hospitals （0.168）. Whilst the cost satisfaction of customers is influenced by administrative procedure （0.101）, corporate image （0.130）, social responsibility （0.315）, and trustworthiness of the hospitals （0.261）. On overall, the findings of this study suggest that trustworthiness and administrative procedures are the two most important factors that influence satisfaction of customers that the Malaysian healthcare industry should take a good care of.
文摘Background: Total quality management (TQM) plays a major role in quality health services improvement. The aims of the study are to identify the concepts of total quality management in health institutions to know the nature of the relationship between the application of TQM and improving the quality of health services in Sana’a Governorate. Method: This applied research is a descriptive cross-sectional study in which the TQM of 13 affiliated Sana’a Governorate hospitals during “2017-2020”, were evaluated based on self-administered questionnaires. Data were collected by questionnaires including demographical variables, TQM dimensions variables. Data were analyzed by using SPSS version 16. Results: A total of 281 users 98.6% had responded. The employee’s responses for sixth study dimensions were the top manager’s commitment (TMC) 80.46%, customers focusing CF 81.55%, continuous improvement (CI) 82.32%, training (T) 71.51%, and strategic planning of the quality (SPQ) 74.76%, health services quality improvement (HSQI) 74.25%. There is a strong relationship between TQM and HSQI. There is no relationship between demographic factors gender, profession, years of experience, except age with TMC, T, HSQI, qualification with the TMC, CI, T, HSQI and job with all study variables. Conclusion: The application of TQM at hospitals in quality of health services improvement has several challenges, lacking staff experience and lacking leadership support, weakness of the training, customers focusing, continuous improvement, and strategic planning of the quality. Therefore, benefiting from the experiences of leading hospitals in implementing total quality management programs by sending some cadres to these hospitals for training and gaining experience or by hosting experienced cadres to conduct training courses is recommended.
文摘China Petroleum Technology & Development Corporation (CPTDC), a wholly owned subsidiary company of China National Petroleum Corporation (CNPC), is China's largest multinational company specializing in the manufacturing and supply of petroleum and petrochemical material, equipment and technology.
文摘Objective:The purpose of this study is to conduct an in-depth investigation and analysis of the factors affecting the quality of community nursing services in Laishan District,Yantai City,and provide suggestions for improving the quality of the services.Method:The community nursing services in Laishan District,Yantai City were investigated through questionnaires and on-site observations.Result:The content of nursing services was correlated with the professional titles of the staff.The guidance given to patients and caregivers was significantly correlated with the educational level of community nursing personnel.Therefore,this indicates that the professional titles and educational backgrounds of the community nursing personnel have a significant impact on the quality of service provided.Conclusion:The role of professional title evaluation can be optimized,further enhancing the educational level of nurses in surrounding communities,optimizing service content and methods,etc.,in order to improve the quality of community nursing services in the region.
文摘On June 2nd,the press conference for issuing the national standard—Target Text Quality Requirements for Translation Services was held in Beijing,jointly hosted by China Association for Standardization (CAS),Translator Association of China (TAC),China Translation and Publishing Corporation (CTPC) and China Shipol Information Center.
文摘In recent years, some governments have been working on solutions to transform public administrations and provide high-quality services to users. The United Nations has recommended integrating digital technology into various aspects of life, including public services. The objective is to offer real-time, high-quality digital services, improve the delivery of public services, enhance their effectiveness and efficiency, while achieving objectives such as transparency, interoperability and citizen satisfaction. However, most governments in developing countries are unable to keep up with this trend. As a result, they often create digital public services that fall short of users’ expectations. This study aims to identify the fundamental factors influencing the quality of service in relation to user satisfaction and to explore the relevance of digital technology in implementing this quality within Cameroon public administrations. To achieve this, we used a qualimetric research method, which included non-directive interviews, questionnaires, and structured observations. The results showed that the public services offered in our study environment did not meet users’ expectations. However, the study identified the fundamental aspects to be considered in providing quality public services connected to user satisfaction, as well as the strengths of digitization in achieving this quality.
基金The "3th Five-Year Plan"of Education Science Key Project of Heilongjiang Province in 2020(Project Number:GJB1320294).
文摘"High-level opening up"and"high-quality development"are important development goals and directions of China during the 14th Five-Year Plan period.Heilongjiang,as the largest and oldest province open to Russia,has a long history of communication and plays a vanguard role.However,the province's geographical advantages are weakening under the impact of the COVID-19 pandemic and the rapid development of the internet industry.Facing the new era,maintaining and enhancing the regional advantages of the province has become an urgent issue that requires attention.This study takes the Russian language service in Heilongjiang Province as the subject,combines theory with practice through theoretical elaboration and historical analysis,as well as tries to provide reference for improving the language service system in Heilongjiang Province and enhancing its regional advantages.This study believes that a high-quality language service plays an important role in solving the issue.It is necessary to fully understand and apply the essential power of language,be more aware of the importance of Russian language services,build a sound ecosystem of language services,give full play to the traditional advantages of the"Russian"in this province,and finally assume "Russian language services"as the"golden banner"for the development of language services,economy,and culture in the province.
文摘For years suffering from hypertension, Mrs. Zhang, now in her 60s, is a frequent visitor to Beijing Dewai Community Hospital in her neighborhood.＂I feel too painstaking to go to a ＇big hospital,＇＂ she says. ＂Buses are always overcrowded and slow, not suitable for people like me. Besides, community-based medical institutions charge less for treatment of the same diseases.＂
文摘Electricity theft significantly impacts the reliability and sustainability of electricity services,particularly in developing regions.However,the socio-economic,infrastructural,and institutional drivers of theft remain inadequately explored.Here we examine electricity theft in Lubumbashi,Democratic Republic of Congo,focusing on its patterns,causes,and impacts on service quality.Theft rates exceeded 75%in peripheral municipalities like Katuba and Kampemba,driven by poverty,weak law enforcement,and poor infrastructure dominated by above-ground networks.In contrast,central areas like Kamalondo and Lubumbashi reported lower theft rates due to better urban planning and underground systems.We found that electricity theft directly correlates with frequent voltage fluctuations,prolonged outages,and grid overloads.Socio-economic factors,including high connection fees and poverty,emerged as primary drivers,while institutional weaknesses such as corruption and ineffective enforcement perpetuate theft.Addressing theft requires a holistic approach integrating infrastructure modernization,socio-economic reforms,and institutional strengthening.Transitioning to underground networks,providing affordable electricity access,and adopting advanced metering systems are crucial.Overall,this study highlights the systemic nature of electricity theft and provides actionable insights for improving electricity service delivery and equity in urban settings.
文摘In order to better enhance the tourism service quality and tourist satisfaction of scenic spots,this study applies the theory of tourism service quality to Tai’an Tianyi Lake scenic area,exploring the current situation and existing problems of its tourism service quality through field investigation and questionnaire surveys,and proposing specific promotion strategies,with the aim to improve tourist satisfaction and enhance the competitiveness and attraction of the scenic area.
文摘Objective:To investigate the effectiveness of quality management models in enhancing service quality at physical examination centers.Methods:A total of 1,200 examinees who received services at our hospital’s physical examination center between January 2022 and June 2023 were randomly divided into a control group(600 cases)and an observation group(600 cases).The two groups were compared in terms of examination process duration,report quality scores,detection rate of abnormal findings,overall patient satisfaction,and staff job satisfaction.Results:The observation group showed significantly shorter examination time(98.5±15.2 minutes vs 156.3±22.7 minutes,P<0.01),higher report quality scores(92.4±3.5 vs 78.6±6.8 points,P<0.01),improved detection rate of abnormalities(38.7%vs 29.5%,P<0.05),increased patient satisfaction(97.2%vs 82.3%,P<0.01),and greater staff job satisfaction(90.5%vs 72.3%,P<0.01).Conclusion:Quality management models can significantly enhance service quality and operational efficiency at physical examination centers,improve examination outcomes and patient satisfaction,demonstrating substantial clinical application value.
文摘This study aims to examine the status of existing service quality with a focus on the implementation of the electronic service quality(e-SERVQUAL)model.In addition,the study develops research questions that can be used for more in-depth studies in the future.The methodology used is a literature study related to service quality with the e-SERVQUAL model approach,through the selection of platform literature and academic papers from various service sectors and geographical regions.The findings show that although the e-SERVQUAL model is widely used to measure service quality,its application in the banking sector,especially cooperative banking,is still minimal and needs further exploration to drive customer satisfaction and loyalty.Based on an extensive literature review,a series of research questions were developed that can form the basis for further studies in the banking sector.
基金The National Natural Science Foundation of China(No.60773217)Free Exploration Project(985 Project of Renmin University of China)(No.21361231)
文摘In order to enable quality-aware web services selection in the process of service composition,this paper first describes the non-functional requirements of service consumers and the quality of elementary service or composite service as a quality vector,and then models the QoS（quality of service）-aware composition as a multiple criteria optimization problem in extending directed graph.A novel simulated annealing algorithm for QoS-aware web services composition is presented.A normalizing for composite service QoS values is made,and a secondary iterative optimization is used in the algorithm.Experimental results show that the simulated annealing algorithm can satisfy the multiple criteria and global QoS requirements of service consumers.The algorithm produces near optimum solution with much less computation cost.
基金funded by the Science and Technology Research and Development Program Project of China Railway Group Co.,Ltd,grant number P2024X002the China Academy of Railway Sciences Corporation Limited,grant number 2024YJ154.
文摘Purpose-This study investigates the impact of flagship trains on high-speed railway capacity utilization and develops a brand value-oriented optimization framework that balances service quality enhancement with operational efficiency.Design/methodology/approach-A mathematical optimization model based on integer programming is developed,incorporating flagship train constraints into capacity optimization.Case studies compare scenarios with and without flagship train considerations using the Beijing-Shanghai High-Speed Railway data across 20 experimental groups.Findings-Operating flagship trains with hourly departure constraints results in an average decrease of 0.9 trains and an 8.4%reduction in capacity utilization rate.When scheduling 2 flagship trains within a 2-h timeframe,capacity utilization decreases from 86.43%to 83.73%,quantifying the trade-off between brand positioning and operational capacity.Originality/value-This research provides the first quantitative framework for brand value-oriented railway capacity optimization,establishing clear definitions for flagship trains and mathematical foundations for evaluating service quality versus efficiency trade-offs.The findings offer practical decision support for railway operators balancing competitive positioning with capacity maximization.
