Construction of forestry socialized service systems is the important content for reform of collective forestry tenure systems.Based on the necessity,possibility and problem of construction of forestry socialized servi...Construction of forestry socialized service systems is the important content for reform of collective forestry tenure systems.Based on the necessity,possibility and problem of construction of forestry socialized service system,according to Barnard's Organizational Structure theory,the path and countermeasure of forestry socialized service system in China are discussed.展开更多
July 19 to 21, 2004, Beijing, China http://www.rccm.tsinghua.edu.cn/ieee-sssm04/ Sponsored by Service Systems and Organization Committee, IEEE Systems, Man and Cybernetics Society School of Economics and Management, T...July 19 to 21, 2004, Beijing, China http://www.rccm.tsinghua.edu.cn/ieee-sssm04/ Sponsored by Service Systems and Organization Committee, IEEE Systems, Man and Cybernetics Society School of Economics and Management, Tsinghua University General Co-Chairs展开更多
Service is an emerging sector for economic growth in the 21st century. It covers almost all industries and our daily life from medical care to the production of high-tech products. A nation＇s economic evolution highl...Service is an emerging sector for economic growth in the 21st century. It covers almost all industries and our daily life from medical care to the production of high-tech products. A nation＇s economic evolution highly relies on its service systems and service management.展开更多
June 8-10,2009 Conference Theme and Scope Service is an emerging sector for economic growth in the 21st century.It covers almost all industries and our daily life from medical care to the production of high-tech produ...June 8-10,2009 Conference Theme and Scope Service is an emerging sector for economic growth in the 21st century.It covers almost all industries and our daily life from medical care to the production of high-tech products.A nation’s economic evolution highly relies on its service systems and service management.The production of a product in展开更多
July 17-19,2013,Hong Kong,China For more information,please visit http：//www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsored by： IEEE SMC（Pending） The Chinese University of Hong Kong Tsinghua University
July 3-5, 2013, Hong Kong, China For more information, please visit http://www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsored by: IEEE SMC (Pending) The Chinese University of Hong Kong
Co-Sponsored by：IEEE SMC （pending） Qingdao UniversityThe Chinese University of Hong KongTsinghua UniversityNational Natural Science Foundation of China （NSFC）
For more information, please visit http：//www.rccm.tsinghua.edu.cn/icsssrn/2013/Co-Sponsored by：IEEE SMC （Pending） The Chinese University of Hong Kong Tsinghua University
Service is an emerging sector for economic growth in the 21st century. It covers our daily life and almost all industries, from medical care to the production of high-tech products. A nation＇s economic evolution high...Service is an emerging sector for economic growth in the 21st century. It covers our daily life and almost all industries, from medical care to the production of high-tech products. A nation＇s economic evolution highly relies on its service systems and service management. The production of a product in a manufacturing plant may be interrupted because of the shortage of required components caused by an unreliable logistics service. The living standard of people in a country may be degraded because of its ineffective medical care system. In the information era where the industrialized world is no longer characterized by scarcity of merchandises, service and quality of life have become the primary focus for social and economic development.展开更多
More than two decades ago, object-oriented representation of AEC （architecture engineering and construction） projects started to offer the promise of seamless communication of semantic data models between computer-b...More than two decades ago, object-oriented representation of AEC （architecture engineering and construction） projects started to offer the promise of seamless communication of semantic data models between computer-based systems used from the design stage to the operation of the facilities. BIM （building information modelling） emerged and appeared as a means to store all relevant data generated during the life-cycle of the facilities. But this upstream view of the built environment, arising from the design and construction stages, extended to the downstream operations where building and industrial facilities appeared more and more as huge dynamic data producers and concentrators while being operated. This created new challenges leading to what is referred to as ISCs （intelligent and smart constructions）. The current state of the art is that final constructions still contain various and increasingly versatile control and service systems, which are hardly standardised, and not interconnected among themselves. Monitoring, maintenance and services are done by specialised companies, each responsible of different systems, which are relying on customised software and techniques to meet specific user needs and are based on monolithic applications that require manual configuration for specific uses, maintenance and support. We demonstrate in this paper that the early promises of integration across the actors and along the life-time of facilities have gone a long way but will only be delivered through enhanced standardisation of computerized models, representations, services and operations still not yet fully accomplished 25 years after work started.展开更多
Call centers have grown world-wide during the past decade. One of the most important aspects considered by call center managers is the optimization of its operators, which implies covering the highly variable demand a...Call centers have grown world-wide during the past decade. One of the most important aspects considered by call center managers is the optimization of its operators, which implies covering the highly variable demand and f＇mding an efficient way to assign people to certain shifts in order to achieve a desirable service level and abandonment rate. Another challenge is determining which system setup is appropriate for the specific call center. Should we have a single-skill call center or multi-skill call center？ If we do have the latter, how many multi-skill agents should we have on staff？. In this case study, we generate and analyze discrete-event systems simulation-optimization models to test the behavior of a real-world call center under the actual configuration and under different levels of cross-training. The model results help call center managers by： 1） determining the optimal number of operators needed for different staff configtmations in order to achieve the targets for service level and abandonment; 2） providing information about the trade-off between the key measurements in the call center; and 3） providing useful information about the number of operators needed and used for each hour of operation to estimate the number of four-hour shifts required to achieve the performance targets. Our experimental f＇mdings from this case study suggest that a bi-skill call center is economically better in the long-rtm compared to a full-skill or single-skill call center. This case study augments the call center body of knowledge by providing additional managerial insights for the operations management community.展开更多
URL:http://www.infotech.monash.edu.au/about/news/conferences/icsssm08/ Contact email:vincent.lee@infotech.monash.edu.au Conference Theme and Scope The last decade has seen rapid growth of service-based economic activi...URL:http://www.infotech.monash.edu.au/about/news/conferences/icsssm08/ Contact email:vincent.lee@infotech.monash.edu.au Conference Theme and Scope The last decade has seen rapid growth of service-based economic activities in many advanced developed economies such as the USA,European and developed Asian countries as well as emerging展开更多
The 10th International Conference on Service Systems and Service Management （ICSSSM＇13） July 17-19, 2013, Hong Kong, China For more information, please visit http：//www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsor...The 10th International Conference on Service Systems and Service Management （ICSSSM＇13） July 17-19, 2013, Hong Kong, China For more information, please visit http：//www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsored by： ~ IEEE SMC （Pending） The Chinese University ofHong Kong Tsinghua University展开更多
文摘Construction of forestry socialized service systems is the important content for reform of collective forestry tenure systems.Based on the necessity,possibility and problem of construction of forestry socialized service system,according to Barnard's Organizational Structure theory,the path and countermeasure of forestry socialized service system in China are discussed.
文摘July 19 to 21, 2004, Beijing, China http://www.rccm.tsinghua.edu.cn/ieee-sssm04/ Sponsored by Service Systems and Organization Committee, IEEE Systems, Man and Cybernetics Society School of Economics and Management, Tsinghua University General Co-Chairs
文摘Service is an emerging sector for economic growth in the 21st century. It covers almost all industries and our daily life from medical care to the production of high-tech products. A nation＇s economic evolution highly relies on its service systems and service management.
文摘June 8-10,2009 Conference Theme and Scope Service is an emerging sector for economic growth in the 21st century.It covers almost all industries and our daily life from medical care to the production of high-tech products.A nation’s economic evolution highly relies on its service systems and service management.The production of a product in
文摘July 17-19,2013,Hong Kong,China For more information,please visit http：//www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsored by： IEEE SMC（Pending） The Chinese University of Hong Kong Tsinghua University
文摘July 3-5, 2013, Hong Kong, China For more information, please visit http://www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsored by: IEEE SMC (Pending) The Chinese University of Hong Kong
文摘Co-Sponsored by：IEEE SMC （pending） Qingdao UniversityThe Chinese University of Hong KongTsinghua UniversityNational Natural Science Foundation of China （NSFC）
文摘For more information, please visit http：//www.rccm.tsinghua.edu.cn/icsssrn/2013/Co-Sponsored by：IEEE SMC （Pending） The Chinese University of Hong Kong Tsinghua University
文摘Service is an emerging sector for economic growth in the 21st century. It covers our daily life and almost all industries, from medical care to the production of high-tech products. A nation＇s economic evolution highly relies on its service systems and service management. The production of a product in a manufacturing plant may be interrupted because of the shortage of required components caused by an unreliable logistics service. The living standard of people in a country may be degraded because of its ineffective medical care system. In the information era where the industrialized world is no longer characterized by scarcity of merchandises, service and quality of life have become the primary focus for social and economic development.
文摘More than two decades ago, object-oriented representation of AEC （architecture engineering and construction） projects started to offer the promise of seamless communication of semantic data models between computer-based systems used from the design stage to the operation of the facilities. BIM （building information modelling） emerged and appeared as a means to store all relevant data generated during the life-cycle of the facilities. But this upstream view of the built environment, arising from the design and construction stages, extended to the downstream operations where building and industrial facilities appeared more and more as huge dynamic data producers and concentrators while being operated. This created new challenges leading to what is referred to as ISCs （intelligent and smart constructions）. The current state of the art is that final constructions still contain various and increasingly versatile control and service systems, which are hardly standardised, and not interconnected among themselves. Monitoring, maintenance and services are done by specialised companies, each responsible of different systems, which are relying on customised software and techniques to meet specific user needs and are based on monolithic applications that require manual configuration for specific uses, maintenance and support. We demonstrate in this paper that the early promises of integration across the actors and along the life-time of facilities have gone a long way but will only be delivered through enhanced standardisation of computerized models, representations, services and operations still not yet fully accomplished 25 years after work started.
文摘Call centers have grown world-wide during the past decade. One of the most important aspects considered by call center managers is the optimization of its operators, which implies covering the highly variable demand and f＇mding an efficient way to assign people to certain shifts in order to achieve a desirable service level and abandonment rate. Another challenge is determining which system setup is appropriate for the specific call center. Should we have a single-skill call center or multi-skill call center？ If we do have the latter, how many multi-skill agents should we have on staff？. In this case study, we generate and analyze discrete-event systems simulation-optimization models to test the behavior of a real-world call center under the actual configuration and under different levels of cross-training. The model results help call center managers by： 1） determining the optimal number of operators needed for different staff configtmations in order to achieve the targets for service level and abandonment; 2） providing information about the trade-off between the key measurements in the call center; and 3） providing useful information about the number of operators needed and used for each hour of operation to estimate the number of four-hour shifts required to achieve the performance targets. Our experimental f＇mdings from this case study suggest that a bi-skill call center is economically better in the long-rtm compared to a full-skill or single-skill call center. This case study augments the call center body of knowledge by providing additional managerial insights for the operations management community.
文摘URL:http://www.infotech.monash.edu.au/about/news/conferences/icsssm08/ Contact email:vincent.lee@infotech.monash.edu.au Conference Theme and Scope The last decade has seen rapid growth of service-based economic activities in many advanced developed economies such as the USA,European and developed Asian countries as well as emerging
文摘The 10th International Conference on Service Systems and Service Management （ICSSSM＇13） July 17-19, 2013, Hong Kong, China For more information, please visit http：//www.rccm.tsinghua.edu.cn/icsssm/2013/ Co-Sponsored by： ~ IEEE SMC （Pending） The Chinese University ofHong Kong Tsinghua University
