Based on the analysis of the concept,core,research content and method of service design,this paper explains the necessity of service design to participate in digital display,and further discusses how service design in...Based on the analysis of the concept,core,research content and method of service design,this paper explains the necessity of service design to participate in digital display,and further discusses how service design integrates with digital display,how to redesign the digital display system under the intervention of service design,and how to integrate user needs into it at all times.Finally,the design strategy of digital display under the concept of service design is proposed.展开更多
To increase the quality of her service,in 2013,Taipei City,China implemented an enhanced web service called"Taipei Cloud"in order to create public and free Wi-Fi hotspots throughout the city.This pilot study...To increase the quality of her service,in 2013,Taipei City,China implemented an enhanced web service called"Taipei Cloud"in order to create public and free Wi-Fi hotspots throughout the city.This pilot study explores user experience and their perception of"Taipei Cloud"based on subject-participants'observations,hoping to understand whether"Taipei Cloud"meet people's daily demands.Six subjects use"Taipei Cloud"randomly to obtain their cloud data through their smart phones during their trips.To analyze,time-geography theory is applied to evaluate the subjects'use of the service.The findings show that:(l)there is no direct correlation between time and space factors with regard to the subjects'access to the Citizen Cloud service;(2)because of its convenience,subjects consider contacting others and sharing should be a standard feature in the Citizen Cloud;(3)while comparing subjects'use of Citizen Cloud,"command"is more popular than other online features;(4)in their overall experience,subjects prefer higher interaction with cloud computing service.展开更多
IT （information technology） services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in ...IT （information technology） services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in IT service design, these methods are ineffective. This study proposes an innovative three-dimensional method for designing IT services. The proposed method considers user requirements, an organization＇s business requirements, service providers＇ management requirements as well as the decision-making criteria of management representatives to ensure a smooth implementation of a designed IT service. Using this method, a prototype system to improve campus wireless local area network services was developed and tested at a university in Taiwan. The prototype system reduced the need for repetitive authentication and the time required to solve service problems and address user complaints. In addition, the service design team observed an approximately 70% reduction in project cycle time. The proposed method provided a systematic means to organize the design and implementation of IT services.展开更多
This study focuses on the service touchpoint design of the Type II Diabetes Health Management System,aiming to explore how optimizing these touchpoints can enhance patients'treatment experience and self-management...This study focuses on the service touchpoint design of the Type II Diabetes Health Management System,aiming to explore how optimizing these touchpoints can enhance patients'treatment experience and self-management capabilities.The research thoroughly analyzes the roles of interpersonal,physical,digital,and sensory touchpoints in disease management.It points out that interactions with healthcare professionals,the usability of health management applications,the prevalence of medical monitoring devices,and the reinforcement of family and social support significantly impact patient satisfaction and health management efficiency.This study not only provides practical design guidelines for health services but also offers theoretical and empirical support for future service system design,promoting the development of the field of health service design.展开更多
The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems,...The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix （SAPM）, which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.展开更多
Pulmonary rehabilitation(PR)is a cornerstone management for chronic obstructive pulmonary disease(COPD).International respiratory societies defined PR is more than"just an exercise program";it is a comprehen...Pulmonary rehabilitation(PR)is a cornerstone management for chronic obstructive pulmonary disease(COPD).International respiratory societies defined PR is more than"just an exercise program";it is a comprehensive care delivered by a team of dedicated healthcare professionals with a strong emphasis on long-term health-enhancing Behaviors.However,"Uncertainty"exists with varied reasons for the political and geographical barriers of referral,uptake,attendance,and completion of PR in both primary and secondary care.Besides,COVID-19 pandemic has sparked many global controversies and challenges on pulmonary rehabilitation service delivery.Post-COVID-19 guidelines emphasize on integrated care rehabilitation for patients with COPD.Thus,this concise review intends to understand the gaps in United Kingdom healthcare policies,practices,and PR services resources.To date,there is no clear consensus on PR integrated care model pathway to address the unmet needs,measure the health and social care disparities;adds to the disease burden of COPD.Based on the culmination of evidence,this perspective offers a theoretical framework of PR integrated service model,a pathway to deliver high-value personalized care to patients with COPD.展开更多
文摘Based on the analysis of the concept,core,research content and method of service design,this paper explains the necessity of service design to participate in digital display,and further discusses how service design integrates with digital display,how to redesign the digital display system under the intervention of service design,and how to integrate user needs into it at all times.Finally,the design strategy of digital display under the concept of service design is proposed.
文摘To increase the quality of her service,in 2013,Taipei City,China implemented an enhanced web service called"Taipei Cloud"in order to create public and free Wi-Fi hotspots throughout the city.This pilot study explores user experience and their perception of"Taipei Cloud"based on subject-participants'observations,hoping to understand whether"Taipei Cloud"meet people's daily demands.Six subjects use"Taipei Cloud"randomly to obtain their cloud data through their smart phones during their trips.To analyze,time-geography theory is applied to evaluate the subjects'use of the service.The findings show that:(l)there is no direct correlation between time and space factors with regard to the subjects'access to the Citizen Cloud service;(2)because of its convenience,subjects consider contacting others and sharing should be a standard feature in the Citizen Cloud;(3)while comparing subjects'use of Citizen Cloud,"command"is more popular than other online features;(4)in their overall experience,subjects prefer higher interaction with cloud computing service.
文摘IT （information technology） services are diverse and complex. Numerous service design methods have been developed for designing and developing products. However, owing to the limited availability of useful tools in IT service design, these methods are ineffective. This study proposes an innovative three-dimensional method for designing IT services. The proposed method considers user requirements, an organization＇s business requirements, service providers＇ management requirements as well as the decision-making criteria of management representatives to ensure a smooth implementation of a designed IT service. Using this method, a prototype system to improve campus wireless local area network services was developed and tested at a university in Taiwan. The prototype system reduced the need for repetitive authentication and the time required to solve service problems and address user complaints. In addition, the service design team observed an approximately 70% reduction in project cycle time. The proposed method provided a systematic means to organize the design and implementation of IT services.
文摘This study focuses on the service touchpoint design of the Type II Diabetes Health Management System,aiming to explore how optimizing these touchpoints can enhance patients'treatment experience and self-management capabilities.The research thoroughly analyzes the roles of interpersonal,physical,digital,and sensory touchpoints in disease management.It points out that interactions with healthcare professionals,the usability of health management applications,the prevalence of medical monitoring devices,and the reinforcement of family and social support significantly impact patient satisfaction and health management efficiency.This study not only provides practical design guidelines for health services but also offers theoretical and empirical support for future service system design,promoting the development of the field of health service design.
文摘The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix （SAPM）, which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.
文摘Pulmonary rehabilitation(PR)is a cornerstone management for chronic obstructive pulmonary disease(COPD).International respiratory societies defined PR is more than"just an exercise program";it is a comprehensive care delivered by a team of dedicated healthcare professionals with a strong emphasis on long-term health-enhancing Behaviors.However,"Uncertainty"exists with varied reasons for the political and geographical barriers of referral,uptake,attendance,and completion of PR in both primary and secondary care.Besides,COVID-19 pandemic has sparked many global controversies and challenges on pulmonary rehabilitation service delivery.Post-COVID-19 guidelines emphasize on integrated care rehabilitation for patients with COPD.Thus,this concise review intends to understand the gaps in United Kingdom healthcare policies,practices,and PR services resources.To date,there is no clear consensus on PR integrated care model pathway to address the unmet needs,measure the health and social care disparities;adds to the disease burden of COPD.Based on the culmination of evidence,this perspective offers a theoretical framework of PR integrated service model,a pathway to deliver high-value personalized care to patients with COPD.
