Quality function development (QFD) matrix was introduced as a tool to measure the quality management performance of contractors. Engineering quality, quality management system components, and their relationship were d...Quality function development (QFD) matrix was introduced as a tool to measure the quality management performance of contractors. Engineering quality, quality management system components, and their relationship were defined. An integrated engineering quality system was decomposed into seven factors and the quality management system was composed of eight factors. Importance weights of all factors and their relationship point were acquired by questionnaires and interviews. Then, QFD matrix was formulated and the calculating process was proposed. This model was verified on a case study. The result shows that it is useful for contractor in benchmarking themselves and invaluable for owners in the process of deciding contractor.展开更多
By introducing sequential and logical relationship factors into ASI (American SuppliersInstitute) Clausing/Makabe-QFD Model, a more practical model of QFD (Quality FunctionDeployment) is presented. Based on that the q...By introducing sequential and logical relationship factors into ASI (American SuppliersInstitute) Clausing/Makabe-QFD Model, a more practical model of QFD (Quality FunctionDeployment) is presented. Based on that the quality requirements are converted into designspecifications and technical measures step by step in this model, logical relationship factors canclassify the related Hows (how to do, the quality measures) into groups, each of which should belogical to individual What (what to do, the quality goal). Sequential factors can express theimplementing sequence of Hows. A feasibility evaluation method is proposed to eliminate the inferiorgroups of Hows. This improved QFD model can provide enough information to produce a practicalquality plan.展开更多
This paper presents an operational framework of unstructured decision-making approach involving quality function deployment(QFD)in an uncertain linguistic context.Firstly,QFD is extended to the multi-enterprise paradi...This paper presents an operational framework of unstructured decision-making approach involving quality function deployment(QFD)in an uncertain linguistic context.Firstly,QFD is extended to the multi-enterprise paradigm in a real-world manufacturing environment.Secondly,hesitant fuzzy linguistic term sets(HFLTSs),which facilitate the management and handling of information equivocality,are designed to construct a house of quality(HoQ)in the product planning process.The technique of computing with words is applied to bridge the gap between mechanisms of the human brain and machine processes with fuzzy linguistic term sets.Thirdly,a multi-enterprise QFD pattern is formulated as an unstructured decision-making problem for alternative infrastructure project selection in a manufacturing organization.The inter-relationships of cooperative partners are directly matched with a back propagation neural network(BPNN)to construct the multi-enterprise manufacturing network.The resilience of the manufacturing organization is considered by formulating an outranking method on the basis of HFLTSs to decide on infrastructure project alternatives.Finally,a real-world example,namely,the prototype manufacturing of an automatic transmission for a vehicle,is provided to illustrate the effectiveness of the proposed decision-making approach.展开更多
合格评定行业作为质量管控与国际贸易的关键支撑体系,其服务质量直接关系到市场信任水平和产业运行效率。当前,该行业普遍面临“客户需求响应滞后”与“流程与需求脱节”等突出问题。质量功能展开(Quality Function Deployment,QFD)作...合格评定行业作为质量管控与国际贸易的关键支撑体系,其服务质量直接关系到市场信任水平和产业运行效率。当前,该行业普遍面临“客户需求响应滞后”与“流程与需求脱节”等突出问题。质量功能展开(Quality Function Deployment,QFD)作为以客户需求为导向的系统性质量工程方法,能够实现从客户需求到技术特性、再到流程指标的精准转化。本文通过理论适配性分析,构建适用于合格评定行业的QFD应用路径,涵盖“需求展开→特性展开→功能展开→控制展开”四个阶段,并以第三方检测机构为案例进行案例研究。结果表明,QFD方法能有效提升客户满意度、缩短服务周期,可为合格评定行业的服务质量升级提供可操作的方法论参考。展开更多
基金Funded by Postgraduate Scientific and Technical Innovation Project in Universities and Colleges of Jiangsu Province(CXLX_0161)
文摘Quality function development (QFD) matrix was introduced as a tool to measure the quality management performance of contractors. Engineering quality, quality management system components, and their relationship were defined. An integrated engineering quality system was decomposed into seven factors and the quality management system was composed of eight factors. Importance weights of all factors and their relationship point were acquired by questionnaires and interviews. Then, QFD matrix was formulated and the calculating process was proposed. This model was verified on a case study. The result shows that it is useful for contractor in benchmarking themselves and invaluable for owners in the process of deciding contractor.
文摘By introducing sequential and logical relationship factors into ASI (American SuppliersInstitute) Clausing/Makabe-QFD Model, a more practical model of QFD (Quality FunctionDeployment) is presented. Based on that the quality requirements are converted into designspecifications and technical measures step by step in this model, logical relationship factors canclassify the related Hows (how to do, the quality measures) into groups, each of which should belogical to individual What (what to do, the quality goal). Sequential factors can express theimplementing sequence of Hows. A feasibility evaluation method is proposed to eliminate the inferiorgroups of Hows. This improved QFD model can provide enough information to produce a practicalquality plan.
基金supported by the National Key Research and Development Program of China(2016YFD0700605)the National Natural Science Foundation of China(51875151)Hefei Municipal Natural Science Foundation(2021029)。
文摘This paper presents an operational framework of unstructured decision-making approach involving quality function deployment(QFD)in an uncertain linguistic context.Firstly,QFD is extended to the multi-enterprise paradigm in a real-world manufacturing environment.Secondly,hesitant fuzzy linguistic term sets(HFLTSs),which facilitate the management and handling of information equivocality,are designed to construct a house of quality(HoQ)in the product planning process.The technique of computing with words is applied to bridge the gap between mechanisms of the human brain and machine processes with fuzzy linguistic term sets.Thirdly,a multi-enterprise QFD pattern is formulated as an unstructured decision-making problem for alternative infrastructure project selection in a manufacturing organization.The inter-relationships of cooperative partners are directly matched with a back propagation neural network(BPNN)to construct the multi-enterprise manufacturing network.The resilience of the manufacturing organization is considered by formulating an outranking method on the basis of HFLTSs to decide on infrastructure project alternatives.Finally,a real-world example,namely,the prototype manufacturing of an automatic transmission for a vehicle,is provided to illustrate the effectiveness of the proposed decision-making approach.
文摘合格评定行业作为质量管控与国际贸易的关键支撑体系,其服务质量直接关系到市场信任水平和产业运行效率。当前,该行业普遍面临“客户需求响应滞后”与“流程与需求脱节”等突出问题。质量功能展开(Quality Function Deployment,QFD)作为以客户需求为导向的系统性质量工程方法,能够实现从客户需求到技术特性、再到流程指标的精准转化。本文通过理论适配性分析,构建适用于合格评定行业的QFD应用路径,涵盖“需求展开→特性展开→功能展开→控制展开”四个阶段,并以第三方检测机构为案例进行案例研究。结果表明,QFD方法能有效提升客户满意度、缩短服务周期,可为合格评定行业的服务质量升级提供可操作的方法论参考。
