In recent years, the Sponge City program (SCP) of China, as a sustainable stormwater management approach, has been strengthened as a national strategic level program. The Green Infrastructure (GI), due to its multi-ob...In recent years, the Sponge City program (SCP) of China, as a sustainable stormwater management approach, has been strengthened as a national strategic level program. The Green Infrastructure (GI), due to its multi-objective and multi-benefits, has been adopted as an important measure of this new nationwide initiative. However, there is a lack of a comprehensive quantitative evaluation system for neighbourhood scale SCP. Hence, in the process of GI plan optimization, selection of implementation methods to balance its multi-benefits has become one of the key obstacles in the practice of SCP. To support robust decision making on multi-objective GI planning and comprehensive assessment, the analytic hierarchy process (AHP) has been used as a structural and systematic technique. In addition, a set of sustainability key performance indicators (KPIs) including requisite dimensions is the foundation for neighbourhood scale sustainability. Hence, AHP-based evaluation system including selection, weighting and ranking of the KPIs, is defined as a key performance indicator framework (KPIF), which is still in need for further development. Taking the GI planning for the Liangnong, Siming Lake sponge node restoration as an example, this paper develops KPIF with a comprehensive evaluation system for high-quality “Sponge Node” transitional construction. This KPIF consists of three basic criteria: “Environmental Performance”, “Economic and Adaptability Performance”, and “Social-cultural Performance and Wellbeing Performance”. In addition, 15 weighted KPIs are concluded and amongst them, the followings were relatively high: weight of the ATRCR, the promotion of biodiversity, the construction cost saving, the maintenance cost saving, and the level of recreational and wellbeing improvements for all people. In addition, the developed KPIF provides a reference for similar program’s decision-making, not only for the Jiangnan area of China, but also for quantitatively comprehensive evaluations of SCP in other regions.展开更多
This paper investigates the control systems and coordination mechanisms applied in the relationships between cruise line companies and terminal concessionaires in the cruise events management when the ships are stoppi...This paper investigates the control systems and coordination mechanisms applied in the relationships between cruise line companies and terminal concessionaires in the cruise events management when the ships are stopping on the quay. Using a case study methodology and focusing on the Italian context, this exploratory study, through a qualitative approach, interviewed two main cruise terminal concessionaires and indirectly observed events planned by cruise companies in sea ports selected for outlining the role of control systems, coordination, and knowledge sharing between the players in cruise events decision-making processes. The first results show that the cruise event management processes on ship berthing and on terminal are separated. The cruise companies don＇t involve terminal concessionaires in the event organization considering them only service suppliers Also, the concessionaires conceive the events planned in the cruise infrastructures as a business unit to optimize the space use, without any forms of coordination or control with cruise companies. Knowledge sharing, coordination, and control among the two players could support the planning, and management of ＂new cruise events＂ in which the visitors may be led from the infrastructure to the ships stopped on the quay. This study offers a set of key performance indicators to support the management, control, and coordination of each inter-organizational relationship identified. Managerial implications and suggestions for improving cruise events management have been provided.展开更多
The study aimed to develop a customized Data Governance Maturity Model (DGMM) for the Ministry of Defence (MoD) in Kenya to address data governance challenges in military settings. Current frameworks lack specific req...The study aimed to develop a customized Data Governance Maturity Model (DGMM) for the Ministry of Defence (MoD) in Kenya to address data governance challenges in military settings. Current frameworks lack specific requirements for the defence industry. The model uses Key Performance Indicators (KPIs) to enhance data governance procedures. Design Science Research guided the study, using qualitative and quantitative methods to gather data from MoD personnel. Major deficiencies were found in data integration, quality control, and adherence to data security regulations. The DGMM helps the MOD improve personnel, procedures, technology, and organizational elements related to data management. The model was tested against ISO/IEC 38500 and recommended for use in other government sectors with similar data governance issues. The DGMM has the potential to enhance data management efficiency, security, and compliance in the MOD and guide further research in military data governance.展开更多
文摘In recent years, the Sponge City program (SCP) of China, as a sustainable stormwater management approach, has been strengthened as a national strategic level program. The Green Infrastructure (GI), due to its multi-objective and multi-benefits, has been adopted as an important measure of this new nationwide initiative. However, there is a lack of a comprehensive quantitative evaluation system for neighbourhood scale SCP. Hence, in the process of GI plan optimization, selection of implementation methods to balance its multi-benefits has become one of the key obstacles in the practice of SCP. To support robust decision making on multi-objective GI planning and comprehensive assessment, the analytic hierarchy process (AHP) has been used as a structural and systematic technique. In addition, a set of sustainability key performance indicators (KPIs) including requisite dimensions is the foundation for neighbourhood scale sustainability. Hence, AHP-based evaluation system including selection, weighting and ranking of the KPIs, is defined as a key performance indicator framework (KPIF), which is still in need for further development. Taking the GI planning for the Liangnong, Siming Lake sponge node restoration as an example, this paper develops KPIF with a comprehensive evaluation system for high-quality “Sponge Node” transitional construction. This KPIF consists of three basic criteria: “Environmental Performance”, “Economic and Adaptability Performance”, and “Social-cultural Performance and Wellbeing Performance”. In addition, 15 weighted KPIs are concluded and amongst them, the followings were relatively high: weight of the ATRCR, the promotion of biodiversity, the construction cost saving, the maintenance cost saving, and the level of recreational and wellbeing improvements for all people. In addition, the developed KPIF provides a reference for similar program’s decision-making, not only for the Jiangnan area of China, but also for quantitatively comprehensive evaluations of SCP in other regions.
文摘This paper investigates the control systems and coordination mechanisms applied in the relationships between cruise line companies and terminal concessionaires in the cruise events management when the ships are stopping on the quay. Using a case study methodology and focusing on the Italian context, this exploratory study, through a qualitative approach, interviewed two main cruise terminal concessionaires and indirectly observed events planned by cruise companies in sea ports selected for outlining the role of control systems, coordination, and knowledge sharing between the players in cruise events decision-making processes. The first results show that the cruise event management processes on ship berthing and on terminal are separated. The cruise companies don＇t involve terminal concessionaires in the event organization considering them only service suppliers Also, the concessionaires conceive the events planned in the cruise infrastructures as a business unit to optimize the space use, without any forms of coordination or control with cruise companies. Knowledge sharing, coordination, and control among the two players could support the planning, and management of ＂new cruise events＂ in which the visitors may be led from the infrastructure to the ships stopped on the quay. This study offers a set of key performance indicators to support the management, control, and coordination of each inter-organizational relationship identified. Managerial implications and suggestions for improving cruise events management have been provided.
文摘目的建立住院药房药师岗位绩效指标评价体系,激励并引导药师实现自我职业成长与自身价值的重塑。方法依据江苏省省级临床重点专科建设评价标准,采用关键成功因素分析法(key success factors,KSF)进行部门学科建设关键指标设定,部门日常工作采用关键绩效指标法(key process indication,KPI)进行考核指标的设置,基于KSF与KPI的结合共创住院药房绩效管理体系,并以员工与临床满意度、病区投诉、差错发生率、调配效率、科研产出指标评价绩效管理体系实施后的效果。结果“KSF+KPI”绩效体系构建并实施前后,员工平均满意度由57.75%提升至77.81%(P<0.05);病区投诉由每月(26.33±6.75)件下降至(7.17±3.61)件,差错发生件数由每月(30.33±5.50)件下降至(12.58±2.75)件,差异均具有统计学意义(P<0.05);临床总体满意度达到81.13%;PIVAS药品调配效率平均提升17%;文章撰写、录用、项目申报及员工科研参与度等创新性工作指标较绩效体系实施前显著提升。结论基于“KSF+KPI”方法建立的住院药房绩效管理体系为药学部调剂部门的转型发展提供了很好的绩效考评方案,在医院药师自我激励及职业发展、调剂部门高效运营、临床服务水平提升与药学学科发展方面做了积极的探索,并取得了良好的效果。
文摘The study aimed to develop a customized Data Governance Maturity Model (DGMM) for the Ministry of Defence (MoD) in Kenya to address data governance challenges in military settings. Current frameworks lack specific requirements for the defence industry. The model uses Key Performance Indicators (KPIs) to enhance data governance procedures. Design Science Research guided the study, using qualitative and quantitative methods to gather data from MoD personnel. Major deficiencies were found in data integration, quality control, and adherence to data security regulations. The DGMM helps the MOD improve personnel, procedures, technology, and organizational elements related to data management. The model was tested against ISO/IEC 38500 and recommended for use in other government sectors with similar data governance issues. The DGMM has the potential to enhance data management efficiency, security, and compliance in the MOD and guide further research in military data governance.
