The transportation sector’s reliance on petroleum fuels exacerbates environmental issues,emphasizing the need for sustainable development.Online electric vehicle(EV)car-hailing services present a key opportunity for ...The transportation sector’s reliance on petroleum fuels exacerbates environmental issues,emphasizing the need for sustainable development.Online electric vehicle(EV)car-hailing services present a key opportunity for EV adoption.This study develops a model based on heuristic and systematic information processing,examining the impacts of factors such as perceived risk,information need,and experience and knowledge on users’utilization of online electric vehicle carhailing services.The results indicate that users’experience and knowledge increase their information need and promote both heuristic and systematic processing,leading to positive attitude change,although they don’t significantly affect perceived risk.Perceived risk increases information need and supports supports systematic processing but negatively impacts attitude change.Greater information enhances systematic processing and attitude change.Perceived risk and information need do not affect attitude change via heuristic processing.Finally,the paper concludes with implications and directions for future research.展开更多
基金supported by the National Natural Science Foundation of China(72374061)the Ministry of Education Humanities and Social Science Research Youth Project(22YJC630056)+2 种基金the Anhui Provincial Natural Science Foundation(2208085UD02)the Scientific Research Fund of the Hunan Provincial Education Department(23C0677)the Changsha Municipal Planning Project of Philosophy and Social Sciences(2025CSSKKT25)。
文摘The transportation sector’s reliance on petroleum fuels exacerbates environmental issues,emphasizing the need for sustainable development.Online electric vehicle(EV)car-hailing services present a key opportunity for EV adoption.This study develops a model based on heuristic and systematic information processing,examining the impacts of factors such as perceived risk,information need,and experience and knowledge on users’utilization of online electric vehicle carhailing services.The results indicate that users’experience and knowledge increase their information need and promote both heuristic and systematic processing,leading to positive attitude change,although they don’t significantly affect perceived risk.Perceived risk increases information need and supports supports systematic processing but negatively impacts attitude change.Greater information enhances systematic processing and attitude change.Perceived risk and information need do not affect attitude change via heuristic processing.Finally,the paper concludes with implications and directions for future research.
