期刊文献+
共找到118篇文章
< 1 2 6 >
每页显示 20 50 100
Impact of empathy interventions on cognitive,affective,and behavioral empathy in nursing students:a systematic literature review
1
作者 Atikah Ainun Mufidah Farida Kurniawati 《Frontiers of Nursing》 2025年第2期185-194,共10页
Objective:To assess the method of empathy intervention in nursing students in relation to the three dimensions of empathy:cognitive,affective,and behavioral.Methods:A systematic literature review was conducted followi... Objective:To assess the method of empathy intervention in nursing students in relation to the three dimensions of empathy:cognitive,affective,and behavioral.Methods:A systematic literature review was conducted following the Preferred Reporting Items for Systematic Review and Meta-Analysis(PRISMA)2020 guideline.A search for articles in two databases(ScienceDirect and Taylor&Francis)revealed 99 articles.One author independently assessed articles for inclusion,resulting in 10 articles that met the inclusion criteria.Results:Based on a review of ten extracted journal articles,nine interventions showed increases in empathy,while one intervention did not show such outcomes.Four studies(the simulation-based empathic communication training intervention,the situated teaching program,high-fidelity simulation[HFS]training,and the structured empathy educational model[EEM])discussed the impact of interventions on the empathy dimension,while the remaining five only explained the impact of the intervention on empathy in general.Conclusions:The result of this study highlight the need for future research to design empathy interventions for nursing students that effectively target both the affective and behavioral dimensions of empathy. 展开更多
关键词 empathy intervention heatlhcare education nursing student systematic review empathy in clinical practice
暂未订购
Cultural Empathy Strategies in International Communication:A Comparative Study of BBC and CGTN:Balancing“Local Emotions”and“Universal Values”in the Context of Globalization
2
作者 XIAO Shufang 《Cultural and Religious Studies》 2025年第7期424-433,共10页
This comparative study examines cultural empathy strategies employed by two major international broadcasters-BBC(British Broadcasting Corporation)and CGTN(China Global Television Network)-in their efforts to balance l... This comparative study examines cultural empathy strategies employed by two major international broadcasters-BBC(British Broadcasting Corporation)and CGTN(China Global Television Network)-in their efforts to balance local emotional resonance with universal values in global communication.Through a mixed-methods approach combining content analysis of 2,400 news reports,interviews with 32 media professionals,and audience reception studies across 15 countries,this research investigates how international media organizations navigate the complex terrain of cross-cultural communication in an increasingly interconnected world.The findings reveal significant differences in empathy strategies:BBC employs a“universalist-localized”approach emphasizing shared human experiences while maintaining Western liberal values,achieving 67.3%cross-cultural resonance scores,while CGTN adopts a“particularist-global”strategy highlighting cultural diversity within a framework of mutual understanding,achieving 61.8%resonance scores.Both organizations face challenges in balancing authentic cultural representation with audience accessibility,managing 73.4%and 68.9%cultural authenticity ratings respectively.The study identifies five key empathy strategies:narrative localization,cultural bridging,emotional universalization,value harmonization,and contextual adaptation.Results indicate that successful cultural empathy requires sophisticated understanding of target audiences’cultural schemas while maintaining editorial authenticity.The research contributes to international communication theory by proposing a Cultural Empathy Framework(CEF)that explains how media organizations can effectively navigate the tension between local emotions and universal values in global broadcasting contexts. 展开更多
关键词 cultural empathy international communication BBC CGTN cross-cultural media GLOBALIZATION local emotions universal values cultural bridging media diplomacy
在线阅读 下载PDF
Exploring the relationship between death anxiety and empathy among nursing students at an early stage of their clinical internships
3
作者 Jian-Xin Ye Li-Qiu Huang Shi-Lai Yang 《World Journal of Psychiatry》 2025年第7期231-239,共9页
BACKGROUND Death anxiety is a common emotional response to death,and it varies in intensity across cultures and regions.However,there is a paucity of research on death anxiety among nursing students during their clini... BACKGROUND Death anxiety is a common emotional response to death,and it varies in intensity across cultures and regions.However,there is a paucity of research on death anxiety among nursing students during their clinical internship,especially in relation to their emotional experiences and behavioral responses.AIM To explore the relationship between empathy and death anxiety as well as to identify factors influencing students’empathetic skills during their initial clinical experiences.METHODS This cross-sectional study included 473 nursing students enrolled from across vocational colleges in Quanzhou(Fujian Province,China)during June–July 2023.These students were trained at three Grade-A general hospitals.The Empathy Scale and Death Anxiety Scale were applied to assess their empathetic skills and death anxiety levels during the early stages of the clinical internship.Data ana-lyses employed descriptive statistics,correlation analyses,independent sample t-tests,one-way analysis of variance,and multiple linear regression analysis.RESULTS The mean death anxiety score was 46.33±6.29,with 95.6%of participants exhi-biting high death anxiety.The mean scores across dimensions were as follows:Cognitive-affective,18.08±3.15;pain and illness,13.25±2.41;awareness of the passage of time,5.58±1.40;stimuli related to death,9.40±1.56.The mean empathy score was 63.78±11.49.Regression analysis revealed that students’subject major,total death anxiety level,and pain and stress dimensions acted as significant predictors of their empathetic skills during early clinical practice(P<0.05).CONCLUSION Vocational nursing students,especially those in midwifery with higher death anxiety,exhibited lower empathetic skills during the early stages of their clinical internship.Nursing educators should take measures to enhance the empathetic skills of students through appropriate training and support for students with high death anxiety levels. 展开更多
关键词 Early-stages Clinical internships Nursing students empathy Death anxiety
暂未订购
Algorithmic Empathy:Reconstructing Mainstream Media Communication Logic Through AI-Driven Technology for Precision Emotional Matching and Enhanced Communication Efficiency
4
作者 XIAO Shufang 《Journalism and Mass Communication》 2025年第3期189-195,共7页
This study investigates how artificial intelligence(AI)algorithms enable mainstream media to achieve precise emotional matching and improve communication efficiency through reconstructed communication logic.As digital... This study investigates how artificial intelligence(AI)algorithms enable mainstream media to achieve precise emotional matching and improve communication efficiency through reconstructed communication logic.As digital intelligence technology rapidly evolves,mainstream media organizations are increasingly leveraging AI-driven empathy algorithms to enhance audience engagement and optimize content delivery.This research employs a mixed-methods approach,combining quantitative analysis of algorithmic performance metrics with qualitative examination of media communication patterns.Through systematic review of 150 academic papers and analysis of data from 12 major media platforms,this study reveals that algorithmic empathy systems can improve emotional resonance by 34.7%and increase audience engagement by 28.3%compared to traditional communication methods.The findings demonstrate that AI algorithms reconstruct media communication logic through three primary pathways:emotional pattern recognition,personalized content curation,and real-time sentiment adaptation.However,the study also identifies significant challenges including algorithmic bias,emotional authenticity concerns,and ethical implications of automated empathy.The research contributes to understanding how mainstream media can leverage AI technology to build high-quality empathetic communication while maintaining journalistic integrity and social responsibility. 展开更多
关键词 algorithmic empathy artificial intelligence mainstream media communication logic emotional matching digital intelligence technology media convergence sentiment analysis
在线阅读 下载PDF
Patient satisfaction,perceived empathy,and quality of recovery among elderly postoperative patients:a cross-sectional study
5
作者 Tu Thi Ngoc Nguyen Trang Thi Thuy Ho Binh Duy Ho 《Frontiers of Nursing》 2025年第2期263-269,共7页
Objective:Healthcare service satisfaction focuses not only on the patients but also on the overall quality and effectiveness of the care provided.This study aimed to explore the correlation between patients’perceptio... Objective:Healthcare service satisfaction focuses not only on the patients but also on the overall quality and effectiveness of the care provided.This study aimed to explore the correlation between patients’perceptions of empathy,patient satisfaction,and the quality of recovery in elderly patients undergoing postoperative care for lower extremity fractures under spinal anesthesia.Methods:In the present cross-sectional study,138 elderly patients who underwent surgery for lower extremity fracture and spinal anesthesia were selected for inclusion in the study.The questionnaire included demographic characteristics,the Jefferson Scale of Patient Perception of Physician Empathy,the Patient Satisfaction Scale,and the Postoperative Quality of Recovery Score.Multivariate regression was performed to evaluate the associations between patient-reported factors and satisfaction.Results:The overall average scores for patient perception of empathy,quality of recovery,and patient satisfaction were 20.30(1.18),110.11(8.26),and 156.86(5.44),respectively.There was a statistically significant positive correlation between patient quality of recovery and patient perception of empathy and patient satisfaction(p<0.01).Conclusions:This finding could also inform policymaking and the development of guidelines aimed at improving the quality of healthcare delivery.This study encouraged healthcare organizations and institutions to foster empathy in healthcare interactions,which may positively impact patient satisfaction and subsequent recovery outcomes,and patient-centered care. 展开更多
关键词 elderly patient empathy lower extremity fracture patient satisfaction quality of recovery
暂未订购
Developing Relational Empathy in Virtual Ethnographic Intercultural Teaching
6
作者 Yingli Zhou Carolyn Calloway-Thomas +1 位作者 Gaowei Li Xueyao Zhang 《Chinese Journal of Applied Linguistics》 2025年第1期136-153,156,共19页
Conceptualizations of empathy have been most fully developed in a variety of fields in recent years.Many approaches to empathy dwell on the cognitive,affective,and behavioral aspects,the intra-psychic processes that c... Conceptualizations of empathy have been most fully developed in a variety of fields in recent years.Many approaches to empathy dwell on the cognitive,affective,and behavioral aspects,the intra-psychic processes that cause one to feel emotions more like those of another,rather than the interpersonal functions of empathy,which may be influenced by the variables during the communication process.Therefore,this study designed and implemented a virtual ethnographic intercultural project between Chinese and American university students with WeChat as the main social medium.The whole process included three phases:exploring the unique cultural experiences of Chinese and American students,seeking an empathy based on commonality and seeking a relational empathy,a form of harmonization and integration through interactive and continuous intercultural dialogues.During the process,the method of discourse-centered online ethnography(DCOE)was employed,which involved systematic observation and interaction with WeChat users.We used the collective data to analyze how relational empathy was developed through understanding cultural differences,seeking similarities,and creating a third culture by engaging students in a substantial and dynamic natural and interactive setting.The study shows that the most challenging process to nurture relational empathy is to move from Phases One and Two to Phase Three,during which,some strategies to build relational empathy need to be taught and practiced in a specific cultural setting.In conclusion,virtual ethnographic intercultural teaching is an effective approach to offer students a long-term intercultural dialogue and insight into developing shared meaning,or dynamic relational empathy with culturally different others. 展开更多
关键词 relational empathy third culture virtual ethnographic intercultural project DCOE
在线阅读 下载PDF
Analysis of Improved Daily Living Ability after Surgery for Patients with Glioma through the Combination of Enhanced Recovery After Surgery(ERAS)Nursing and Empathy Intervention
7
作者 Rui Huang 《Journal of Clinical and Nursing Research》 2025年第7期358-363,共6页
Objective:To systematically explore the effectiveness of combining Enhanced Recovery After Surgery(ERAS)nursing and empathy intervention for postoperative patients with glioma.Methods:A total of 54 patients with gliom... Objective:To systematically explore the effectiveness of combining Enhanced Recovery After Surgery(ERAS)nursing and empathy intervention for postoperative patients with glioma.Methods:A total of 54 patients with glioma undergoing surgical treatment were selected for the study.The patients were admitted to the hospital between April 2023 and April 2025.The patients were divided into an observation group(n=27)and a control group(n=27)based on a random number table method.Relevant intervention indicators were compared between the two groups.Results:Compared with the control group,the postoperative recovery indicators in the observation group showed significant differences(P<0.05).After intervention,the scores of stress psychological indicators,FMA,NHISS,and ADL in the observation group were all better than those in the control group(P<0.05).The incidence of complications in the observation group was significantly lower than that in the control group(P<0.05).Conclusion:The combined application of empathy intervention and ERAS nursing effectively regulates the postoperative stress psychological state of patients with glioma,significantly improves their limb and neurological functions as well as daily living abilities,accelerates postoperative recovery,and reduces complications.This approach is feasible for wider implementation. 展开更多
关键词 Enhanced Recovery After Surgery(ERAS)concept empathy intervention GLIOMA Daily living ability
暂未订购
Levels of Empathy among Dental Students in Five Chilean Universities
8
作者 Víctor Patricio Díaz-Narváez Aracelis Calzadilla Núñez +7 位作者 Doris Carrasco Alex Bustos Alejandro Zamorano Henry Silva Elizabeth López Tagle Joyce Hubermann Robert Utsman Alejandro Reyes Reyes 《Health》 CAS 2016年第1期32-41,共10页
Aim: To compare empathic levels among dental students of five Dental Faculties in Chile. Material and Methods: Empathic orientation of dental students was measured using the Jefferson Scale of Physician Empathy, the S... Aim: To compare empathic levels among dental students of five Dental Faculties in Chile. Material and Methods: Empathic orientation of dental students was measured using the Jefferson Scale of Physician Empathy, the Spanish version for students (S version), validated in Chile and culturally adapted to dental students. The data were compared using analysis of variance trifactorial (model III) and by a discriminant analysis. Results: It was found that differences exist between universities empathic orientation, courses, and gender. Conclusions: The results showed a great variability of empathetic guidance values on the factors studied. Discriminant test confirm the similarity and differences found among faculties from the data matrix provided by the scale used. It is not possible in this investigation to explain the variability found. 展开更多
关键词 empathy Jefferson Scale of Physician empathy Empathic Levels empathy Components
在线阅读 下载PDF
Eempathy的内涵与译名 被引量:7
9
作者 赵旭东 《中国心理卫生杂志》 CSSCI CSCD 北大核心 2010年第6期405-406,410,共3页
关键词 empathy einfhlendes verstehen 共情 同理心 投情 移情 神入
暂未订购
Empathy译名的商榷 被引量:5
10
作者 许又新 《中国心理卫生杂志》 CSSCI CSCD 北大核心 2010年第6期401-402,共2页
Empathy是心理卫生工作中的一个重要的概念,它有特殊的、来自美学领域的历史渊源。如何翻译这个术语,几十年来一直没有定论。表面上的翻译问题,背后是概念,特别是不同领域内概念内涵的变迁。本次讨论从empathy的翻译谈起,逐渐展开到心... Empathy是心理卫生工作中的一个重要的概念,它有特殊的、来自美学领域的历史渊源。如何翻译这个术语,几十年来一直没有定论。表面上的翻译问题,背后是概念,特别是不同领域内概念内涵的变迁。本次讨论从empathy的翻译谈起,逐渐展开到心理治疗中的内涵介绍,不仅为了讨论译名问题,更重要的是希望有助于澄清这个基本、又容易混淆的概念。本次讨论由许又新教授的一篇文章发端,继而得到其他几位作者的积极回应,在此一并致谢。今后,我们希望不同专业背景的研究者针对心理(精神)卫生领域的不同主题,进行类似形式的讨论,以活跃学术空气,激发学术创新。 展开更多
关键词 empathy 翻译 讨论
暂未订购
神入(empathy)之后--在精神病学领域译作“投情”之商榷 被引量:3
11
作者 胜利 《中国心理卫生杂志》 CSSCI CSCD 北大核心 2010年第6期403-404,共2页
关键词 心理咨询 心理治疗 empathy 翻译
暂未订购
Empathy for Distress in Humans and Rodents 被引量:12
12
作者 Jun Chen 《Neuroscience Bulletin》 SCIE CAS CSCD 2018年第1期216-236,共21页
Empathy is traditionally thought to be a unique ability of humans to feel, understand, and share the emotional state of others. However, the notion has been greatly challenged by the emerging discoveries of empathy fo... Empathy is traditionally thought to be a unique ability of humans to feel, understand, and share the emotional state of others. However, the notion has been greatly challenged by the emerging discoveries of empathy for pain or distress in rodents. Because empathy is believed to be fundamental to the formation of prosocial, altruistic, and even moral behaviors in social animals and humans, studies associated with decoding the neural circuits and unraveling the underlying molecular and neural mecha- nisms of empathy for pain or distress in rodents would be very important and encouraging. In this review, the author set out to outline and update the concept of empathy from the evolutionary point of view, and introduce up-to-date advances in the study of empathy and its neural correlates in both humans and rodents. Finally, the author highlights the perspectives and challenges for the further use of rodent models in the study of empathy for pain or distress. 展开更多
关键词 empathy PAIN DISTRESS Neural correlates
原文传递
Are parental rearing patterns and learning burnout correlated with empathy amongst undergraduate nursing students? 被引量:7
13
作者 Chao-Qun Li Qian Ma +1 位作者 Yu-Ying Liu Kun-Juan Jing 《International Journal of Nursing Sciences》 2018年第4期409-413,共5页
Objective:Empathy can help establish harmonious nurse-patient relationships.We aimed to assess the status of empathy,and explore the relationship between learning burnout,parental rearing patterns and empathy amongst ... Objective:Empathy can help establish harmonious nurse-patient relationships.We aimed to assess the status of empathy,and explore the relationship between learning burnout,parental rearing patterns and empathy amongst nursing students.Method:A questionnaire survey that employed the Learning Burnout Scale,the Short-Form Egna Minnenav Barndoms Uppfostran(s-EMBU)and the Jefferson Scale of Empathy was conducted amongst 562 nursing students.The data were analysed on the basis of descriptive statistic and correlation analysis was used.Results:Empathy is negatively correlated with learning burnout,parental rejection and overprotection and showed no positive correlation with parental emotional warmth.Conclusions:Educators should pay attention to nursing students'feelings and learning burnout status and take positive measures to improve the empathy level of the students.Positive parental rearing patterns also help cultivate empathy. 展开更多
关键词 empathy Nursing students Parental rearing patterns
暂未订购
lmpact of Virtual Dementia Tbur on empathy leVel Of nursing Students:A quasi-experimental study 被引量:3
14
作者 Xiya Peng Liaofang Wu +2 位作者 Xiaoshu Xie Mengjun Dai Donghua Wang 《International Journal of Nursing Sciences》 CSCD 2020年第3期258-261,共4页
Objective:As a developable ability,empathy is significantly associated with patient-centered care.The authors intended to evaluate the effect of Virtual Dementia Tour(VDT)upon nursing students'empathy level and pr... Objective:As a developable ability,empathy is significantly associated with patient-centered care.The authors intended to evaluate the effect of Virtual Dementia Tour(VDT)upon nursing students'empathy level and propose practical rationales for optimizing future dementia care.Methods:A total of 45 second-year undergraduate nursing students were organized to watch a theme movie entitled Still Alice and participate in an 8-min VDT.Jefferson Scale of Empathy-Health Professional Students(JSE-HPS)was employed for evaluating the empathy level of nursing students.After VDT,all nursing students participated in a structured interview.Descriptive statistics and paired t-tests were performed using SPSS 24.0.Results:Their empathy levels demonstrated significant overall improvements(106.69±9.49 vs 115.51±10.16,P<0.01).During the course of VDT,nursing students experienced varying levels of anxiety and frustration.All of them were satisfied with the program since they had gained a deeper understanding of demented patients and the program could change their attitudes toward demented elders.Conclusion:Watching a specially selected movie and participating in VDT may be an effective method for enhancing empathy and caring during nursing student education. 展开更多
关键词 Aged ANXIETY ATTITUDE DEMENTIA empathy Nursing students Motion pictures Patient-centered care
在线阅读 下载PDF
Importance of communication in medical practice and medical education:An emphasis on empathy and attitudes and their possible influences 被引量:6
15
作者 Dagmar Steinmair Katharina Zervos +1 位作者 Guoruey Wong Henriette Löffler-Stastka 《World Journal of Psychiatry》 SCIE 2022年第2期323-337,共15页
BACKGROUND Healthcare professionals need to be prepared to promote healthy lifestyles and care for patients.By focusing on what students should be able to perform one day as clinicians,we can bridge the gap between me... BACKGROUND Healthcare professionals need to be prepared to promote healthy lifestyles and care for patients.By focusing on what students should be able to perform one day as clinicians,we can bridge the gap between mere theoretical knowledge and its practical application.Gender aspects in clinical medicine also have to be considered when speaking of personalized medicine and learning curricula.AIM To determine sets of intellectual,personal,social,and emotional abilities that comprise core qualifications in medicine for performing well in anamnesis-taking,in order to identify training needs.METHODS An analysis of training clinicians’conceptions with respect to optimal medical history taking was performed.The chosen study design also aimed to assess gender effects.Structured interviews with supervising clinicians were carried out in a descriptive study at the Medical University of Vienna.Results were analyzed by conducting a qualitative computer-assisted content analysis of the interviews.Inductive category formation was applied.The main questions posed to the supervisors dealt with(1)Observed competencies of students in medical history taking;and(2)The supervisor’s own conceptions of"ideal medical history taking".RESULTS A total of 33 training clinicians(n=33),engaged in supervising medical students according to the MedUni Vienna’s curriculum standards,agreed to be enrolled in the study and met inclusion criteria.The qualitative content analysis revealed the following themes relevant to taking an anamnesis:(1)Knowledge;(2)Soft skills(relationship-building abilities,trust,and attitude);(3)Methodical skills(structuring,precision,and completeness of information gathering);and(4)Environmental/contextual factors(language barrier,time pressure,interruptions).Overall,health care professionals consider empathy and attitude as critical features concerning the quality of medical history taking.When looking at physicians’theoretical conceptions,more general practitioners and psychiatrists mentioned attitude and empathy in the context of"ideal medical history taking",with a higher percentage of females.With respect to observations of students’history taking,a positive impact from attitude and empathy was mainly described by male health care professionals,whereas no predominance of specialty was found.Representatives of general medicine and internal medicine,when observing medical students,more often emphasized a negative impact on history taking when students lacked attitude or showed non-empathetic behavior;no gender-specific difference was detected for this finding.CONCLUSION The analysis reveals that for clinicians engaged in medical student education,only a combination of skills,including adequate knowledge and methodical implementations,is supposed to guarantee acceptable performance.This study’s findings support the importance of concepts like relationship building,attitude,and empathy.However,there may be contextual factors in play as well,and transference of theoretical concepts into the clinical setting might prove challenging. 展开更多
关键词 Medical history taking ATTITUDE empathy Training Physicians’view
暂未订购
Assessing Empathy in Anesthesia Residents with the Chinese Version of the Consultation and Relational Empathy: A Pilot Standardized Patient Program 被引量:3
16
作者 Yahong Gong Lijian Pei +6 位作者 Xia Ruan Xu Li Xuerong Yu Ruiying Wang Weijia Wang Gang Tan Yuguang Huang 《Chinese Medical Sciences Journal》 CAS CSCD 2021年第2期79-84,共6页
Objectives To validate the reliability of the Chinese version of the Consultation and Relational Empathy(CARE)in physician-standardized patient(SP)encounter.We also tried to examine the agreement between video-based r... Objectives To validate the reliability of the Chinese version of the Consultation and Relational Empathy(CARE)in physician-standardized patient(SP)encounter.We also tried to examine the agreement between video-based ratings and in-room ratings,as well as the agreement between the faculty ratings and SP ratings.Methods The CARE was translated into Chinese.Forty-eight anesthesia residents were recruited to make preoperative interview in SP-counter.Performance of each resident was graded by in-room raters,video raters and SP raters.Consistency between different raters was examined.Results The Chinese-CARE measure demonstrated high scale reliability with a Cronbach's alpha value of 0.95 and high consistency in the in-room ratings in intraclass correlation(coefficient=0.888,P<0.001).Despite a good consistency in intraclass correlation,video ratings were significantly higher than in-room ratings(39.6±7.1 vs.24.0±10.0,P<0.001),and Wilcoxon signed-rank test indicated that the pass/fail rate was significantly higher based on video ratings than based on in-room ratings(45/48 vs.22/48,P<0.001).SP ratings had a moderate consistency with in-room faculty ratings(coefficient=0..568,P<0.001),and there was no significant difference between the pass/fail rates based on the in-room ratings and SP ratings(22/48vs.28/48,P=0.12).Conclusions The Chinese-CARE measure is reliable in the assessment of empathy during preoperative anesthesia interview.In-room and video ratings are not equivalent,while SP may provide a feasible alternative for the faculty rater in the assessment of communication skills with an appropriate measure. 展开更多
关键词 empathy standardized patient encounter assessment rating modality
暂未订购
Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction 被引量:2
17
作者 Nguyen Thi Khanh Chi Nam Hoang Vu 《CAAI Transactions on Intelligence Technology》 SCIE EI 2023年第1期260-273,共14页
Artificial intelligence(AI)applications are observed in different industries including the services,where the impressive changing pace is boosted by the technological advances in AI.The use of AI in the daily work of ... Artificial intelligence(AI)applications are observed in different industries including the services,where the impressive changing pace is boosted by the technological advances in AI.The use of AI in the daily work of individuals and in shaping the relationship between firms and customers has resulted in increased efficiency and a higher degree of fascination in interaction.There are,however,customers'fears related to the use of AI.Therefore,understanding how AI affects customer trust is worth investigating.This study focuses on the AI applications and their impact on communication quality and customer trust.The features of AI applications investigated in this study include anthropomorphism,empathy response and interaction.A model was first empirically validated through Confirmatory Factor Analysis and tested using Covariance-Based Structural Equation Modelling.Data were then collected from a survey of 507 customers of two banks and two big telecommunication firms in Vietnam.Empirical results indicate that anthropomorphism and interaction do not play critical roles in generating customer trust in AI unless they create communication quality with customers.The ability of empathy response makes customers trust in various service situations.AI application seems to be a good solution for service firms to enhance their relationship with customers in difficult circumstances,including a pandemic crisis.This study delivers implications for enhancing AI adoption in the service firms that intend to innovate their future operations. 展开更多
关键词 AI ANTHROPOMORPHISM empathy response future orientation INTERACTION
在线阅读 下载PDF
Brain pathways of pain empathy activated by pained facial expressions: a meta-analysis of fMRI using the activation likelihood estimation method 被引量:2
18
作者 Ruo-Chu Xiong Xin Fu +4 位作者 Li-Zhen Wu Cheng-Han Zhang Hong-Xiang Wu Yu Shi Wen Wu 《Neural Regeneration Research》 SCIE CAS CSCD 2019年第1期172-178,共7页
OBJECTIVE: The objective of this study is to summarize and analyze the brain signal patterns of empathy for pain caused by facial expressions of pain utilizing activation likelihood estimation, a meta-analysis method.... OBJECTIVE: The objective of this study is to summarize and analyze the brain signal patterns of empathy for pain caused by facial expressions of pain utilizing activation likelihood estimation, a meta-analysis method. DATA SOURCES: Studies concerning the brain mechanism were searched from the Science Citation Index, Science Direct, PubMed, DeepDyve, Cochrane Library, SinoMed, Wanfang, VIP, China National Knowledge Infrastructure, and other databases, such as SpringerLink, AMA, Science Online, Wiley Online, were collected. A time limitation of up to 13 December 2016 was applied to this study. DATA SELECTION: Studies presenting with all of the following criteria were considered for study inclusion: Use of functional magnetic resonance imaging, neutral and pained facial expression stimuli, involvement of adult healthy human participants over 18 years of age, whose empathy ability showed no difference from the healthy adult, a painless basic state, results presented in Talairach or Montreal Neurological Institute coordinates, multiple studies by the same team as long as they used different raw data. OUTCOME MEASURES: Activation likelihood estimation was used to calculate the combined main activated brain regions under the stimulation of pained facial expression. RESULTS: Eight studies were included, containing 178 subjects. Meta-analysis results suggested that the anterior cingulate cortex(BA32), anterior central gyrus(BA44), fusiform gyrus, and insula(BA13) were activated positively as major brain areas under the stimulation of pained facial expression. CONCLUSION: Our study shows that pained facial expression alone, without viewing of painful stimuli, activated brain regions related to pain empathy, further contributing to revealing the brain's mechanisms of pain empathy. 展开更多
关键词 nerve regeneration facial expression pain empathy functional magnetic resonance imaging GringleALE activation likelihood estimation brain function imaging anterior cingulate cortex anterior central gyrus fusiform gyrus INSULA neural regeneration
暂未订购
Is Facebook Linked to Selfishness? Investigating the Relationships among Social Media Use, Empathy, and Narcissism 被引量:1
19
作者 Tracy Alloway Rachel Runac +1 位作者 Mueez Qureshi George Kemp 《Social Networking》 2014年第3期150-158,共9页
The rise of social networking sites have led to changes in the nature of our social relationships, as well as how we present and perceive ourselves. The aim of the present study was to investigate the relationship amo... The rise of social networking sites have led to changes in the nature of our social relationships, as well as how we present and perceive ourselves. The aim of the present study was to investigate the relationship among the following in adults: use of a highly popular social networking site—Facebook, empathy, and narcissism. The findings indicated that some Facebook activities, such as chatting, were linked to aspects of empathic concern, such as higher levels of Perspective Taking in males. The Photo feature in Facebook was also linked to better ability to place themselves in fictional situations. For only the females, viewing videos was associated with the extent to which they could identify with someone’s distress. The data also indicated that certain aspects of Facebook use, such as the photo feature, were linked to narcissism. However, the overall pattern of findings suggests that social media is primarily a tool for staying connected, than for self-promotion. 展开更多
关键词 FACEBOOK empathy NARCISSISM SOCIAL Networking Sites
暂未订购
Self-Compassion and Empathy: Impact on Burnout and Secondary Traumatic Stress in Medical Training 被引量:1
20
作者 David A. Richardson Sara Jaber +3 位作者 Sarah Chan Michelle T. Jesse Hareena Kaur Roopina Sangha 《Open Journal of Epidemiology》 2016年第3期161-166,共6页
Objective: To determine how self-compassion and empathy might influence the degree of burnout, secondary traumatic stress and compassion satisfaction among medical students and residents. Methods: Cross-sectional surv... Objective: To determine how self-compassion and empathy might influence the degree of burnout, secondary traumatic stress and compassion satisfaction among medical students and residents. Methods: Cross-sectional survey of medical students and select residency programs at Henry Ford Hospital in Detroit, Michigan. Respondents completed the Professional Quality of Life Scale (burnout, secondary traumatic stress and compassion satisfaction), Neff’s Self-Compassion Scale, and the empathic concern and personal distress subscales of the Interpersonal Reactivity Index. Results: The response rate was 28.6%. 23.9% and 27.3% of medical trainees reported high levels of burnout and secondary traumatic stress, respectively. Females reported greater empathy but lower self-compassion than males. Greater concern for others and oneself and lower personal distress predicted greater pleasure derived from professional work. Less concern for others and lower concern for oneself predicted greater burnout. Conclusions: Compassion for oneself and for others within their care appears to ameliorate burnout and can increase professional satisfaction. Initiatives to foster empathy and self-compassion may enhance individual well-being. 展开更多
关键词 BURNOUT Secondary Traumatic Stress empathy SELF-COMPASSION WELL-BEING
暂未订购
上一页 1 2 6 下一页 到第
使用帮助 返回顶部