AI customer service is being in-troduced to solve problems but,,unfortunately,is increasingly becoming a problem itself.Instead of enhancing efficiency,AI often merely creates an obstacle course of irrelevant response...AI customer service is being in-troduced to solve problems but,,unfortunately,is increasingly becoming a problem itself.Instead of enhancing efficiency,AI often merely creates an obstacle course of irrelevant responses separating consumers from the queue for a human agent.展开更多
文摘AI customer service is being in-troduced to solve problems but,,unfortunately,is increasingly becoming a problem itself.Instead of enhancing efficiency,AI often merely creates an obstacle course of irrelevant responses separating consumers from the queue for a human agent.
