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Artificial Intelligence and Corporate Customer Stability:Evidence from Industrial Robot Adoption in China
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作者 DU Yaguang HE Ying +1 位作者 JIN Zhen TIAN Mafei 《Frontiers of Business Research in China》 2025年第3期341-359,共19页
Driven by the initiatives of data-driven intelligence empowerment,robots and artificial intelligence(AI)technology profoundly influence economic and social development.China is the world’s largest market for robot ad... Driven by the initiatives of data-driven intelligence empowerment,robots and artificial intelligence(AI)technology profoundly influence economic and social development.China is the world’s largest market for robot adoption.This makes the impact of its industrial robot use on supply chains an important and urgent issue to explore.This paper uses Chinese A-share manufacturing listed firms from 2011 to 2019 to investigate the impact of industrial robot adoption at the enterprise level on customer stability.The empirical results indicate that an increase in the scale of industrial robot adoption will significantly improve the stability of enterprise customers.Mechanism testing shows that industrial robot adoption mainly enhances customer stability through the“technological progress effect”and“risk governance effect.”Additionally,the heterogeneity analysis finds that the positive effect of industrial robot adoption on customer stability becomes more potent for firms that are capital-intensive,less digitally transformed,non-state-owned,and trading with younger customers.Finally,applying industrial robots is conducive to adding firm value by strengthening customer stability.This paper enriches the relevant literature on the empowerment of the digital economy and customer governance to some extent.The research also provides a reference for popularizing the adoption of AI technology in enterprises and promoting the high-quality development of supply chains. 展开更多
关键词 industrial robots customer stability artificial intelligence(AI) technological progress customer relationship
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Acquaintance means booster? Why stable customers matter for firm productivity
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作者 Yunjiang Geng Yuelong Wang Shuaijun Wu 《China Journal of Accounting Research》 2025年第3期138-163,共26页
Amid sluggish global growth and rising uncertainties,supply chain stability is vital for sustaining economic production.Although studies examine the impacts of supply chain relationships on firm performance,their efle... Amid sluggish global growth and rising uncertainties,supply chain stability is vital for sustaining economic production.Although studies examine the impacts of supply chain relationships on firm performance,their eflect on total factor productivity(TFP)remains unexplored.Using data from 1559 A-share listed companies in China(2008-2022),this study examines customer stabil-ity's impact on TFP and finds that customer stability enhances TFP by reduc-ing Type Ⅰ agency costs and improving fir reputation.It also generates significant spillover effects,increasing customer TFP through supply chain finance.This effect is more pronounced for firms in high-tech industries and regions with higher marketization and social trust.These findings offer new insights into enhancing firms’efficiency through effective supply chain relation-ship management. 展开更多
关键词 customer stability Total factor productivity TypeⅠagency cost Firm reputation Supply chain spillover effect
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COOPERATIVE DYNAMICS OF LOYAL CUSTOMERS IN QUEUEING NETWORKS
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作者 Olivier GALLAY Max-Olivier HONGLER 《Journal of Systems Science and Systems Engineering》 SCIE EI CSCD 2008年第2期241-254,共14页
We consider queueing networks (QN's) with feedback loops roamed by "intelligent" agents, able to select their routing on the basis of their measured waiting times at the QN nodes. This is an idealized model to di... We consider queueing networks (QN's) with feedback loops roamed by "intelligent" agents, able to select their routing on the basis of their measured waiting times at the QN nodes. This is an idealized model to discuss the dynamics of customers who stay loyal to a service supplier, provided their service time remains below a critical threshold. For these QN's, we show that the traffic flows may exhibit collective patterns typically encountered in multi-agent systems. In simple network topologies, the emergent cooperative behaviors manifest themselves via stable macroscopic temporal oscillations, synchronization of the queue contents and stabilization by noise phenomena. For a wide range of control parameters, the underlying presence of the law of large numbers enables us to use deterministic evolution laws to analytically characterize the cooperative evolution of our multi-agent systems. In particular, we study the case where the servers are sporadically subject, to failures altering their ordinary behavior. 展开更多
关键词 Queueing networks with feedback loops OSCILLATIONS SYNCHRONIZATION stabilization by noise loyal customers COOPERATION stable temporal
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