By a State Council decision, effective on July 1, Chinais to impose specific duties on three import commodities including beer, and compound duties on two otherimport commodities including video player on an trial bas...By a State Council decision, effective on July 1, Chinais to impose specific duties on three import commodities including beer, and compound duties on two otherimport commodities including video player on an trial basis. As this is an unprecedented experiment in China, Office of the Customs Tariff Commission under the StateCouncil, and the Customs Tariff Department of the GeneralAdministration of Customs are carrying out public consultation on these trial policies. In order to give the public abetter idea concepts, characteristics and purposes of specific and compound duties, our reporter visited the officerin charge at Guangzhou Customs.展开更多
Imagine a place where you can enjoy your favorite cup of coffee in the company of dozens of koi fish as they swim through ankledeep water that covers the entire floor.That's Thailand's koi fish café.Remem...Imagine a place where you can enjoy your favorite cup of coffee in the company of dozens of koi fish as they swim through ankledeep water that covers the entire floor.That's Thailand's koi fish café.Remember Amix Coffee,the“flooded café”of Ho Chi Minh City,where hundreds of decorative fish of all shapes and sizes lived on the watercovered floor as customers walked among them?展开更多
The goal of this paper is to analyze the customer experience of digital-driven financial advice systems. It is the objective of this study to develop a cross-cultural model for validating customer experiences of digi...The goal of this paper is to analyze the customer experience of digital-driven financial advice systems. It is the objective of this study to develop a cross-cultural model for validating customer experiences of digital financial advice. In doing so, both objective and subjective system aspects have been considered. It is found that experiential subjective system aspects are the most important. Surveys have been conducted in The United Kingdom and The Netherlands. In exploratory factor analysis, five dominant factors were obtained in the UK and six factors in The Netherlands to explain customer experience. Based on the factor scores, multiple regression analysis has been performed to develop the digital customer experience model （DCX model）. This is the first cross-cultural model to evaluate customer experience of financial advice. In an era in which financial institutions and FinTech companies battle for the engagement of customers, the DCX model is the first to fundamentally drive value creation, differentiation, regulation, and future research.展开更多
This research analyzes and answers the question ＂Does customer experience management impact to customer loyalty shopping at supermarket, in the case of Mekong Delta, Vietnam？＂, 321 customers of supermarkets in the ...This research analyzes and answers the question ＂Does customer experience management impact to customer loyalty shopping at supermarket, in the case of Mekong Delta, Vietnam？＂, 321 customers of supermarkets in the Mekong Delta were interviewed by questionnaire. The descriptive statistics, factor analysis, Cronbach＇s alpha, structural equation modeling, and multi-group structural analysis methods were used in this study. The results confirm that customer experience management impacts to customer loyalty shopping at supermarkets. There are six components of customer experience management including brand name, space, commodity, staff, parking lot, and the presence of other stores in supermarkets. In particular, the commodity composition has the strongest impact on customer experience management and satisfaction and directly influences on customer loyalty. In addition, elements of customer experience management affect customer loyalty indirectly through sensory experience, social experience, and satisfaction. The results of multivariate analysis show that age group, spending per shopping at supermarkets, and marital status of the client do not change the relationships in the research model. Meanwhile, the relationship of the different models of the client group income, gender, education, occupation and customers is different. This study adds value to consumer behavior and customer experience management literature.展开更多
Conventional resource provision algorithms focus on how to maximize resource utilization and meet a fixed constraint of response time which be written in service level agreement（SLA）.Unfortunately,the expected respo...Conventional resource provision algorithms focus on how to maximize resource utilization and meet a fixed constraint of response time which be written in service level agreement（SLA）.Unfortunately,the expected response time is highly variable and it is usually longer than the value of SLA.So,it leads to a poor resource utilization and unnecessary servers migration.We develop a framework for customer-driven dynamic resource allocation in cloud computing.Termed CDSMS（customer-driven service manage system）,and the framework’s contributions are twofold.First,it can reduce the total migration times by adjusting the value of parameters of response time dynamically according to customers’profiles.Second,it can choose a best resource provision algorithm automatically in different scenarios to improve resource utilization.Finally,we perform a serious experiment in a real cloud computing platform.Experimental results show that CDSMS provides a satisfactory solution for the prediction of expected response time and the interval period between two tasks and reduce the total resource usage cost.展开更多
以压缩机控制、联锁复位、时间累积、泵的顺控等4个典型DCS程序为例,阐述了MACS(meet all customers satisfaction)系统在化工实验装置软件设计中的应用;结合实际情况,给出了优化的设计思路和方法,并对具体程序进行了说明。4个程序均...以压缩机控制、联锁复位、时间累积、泵的顺控等4个典型DCS程序为例,阐述了MACS(meet all customers satisfaction)系统在化工实验装置软件设计中的应用;结合实际情况,给出了优化的设计思路和方法,并对具体程序进行了说明。4个程序均在实验装置中进行了验证,运行结果表明,程序简洁高效,能够稳定可靠地达到控制要求。同时,给出的设计思路和设计方法对于其他型号的DCS同样具有借鉴意义。展开更多
文摘By a State Council decision, effective on July 1, Chinais to impose specific duties on three import commodities including beer, and compound duties on two otherimport commodities including video player on an trial basis. As this is an unprecedented experiment in China, Office of the Customs Tariff Commission under the StateCouncil, and the Customs Tariff Department of the GeneralAdministration of Customs are carrying out public consultation on these trial policies. In order to give the public abetter idea concepts, characteristics and purposes of specific and compound duties, our reporter visited the officerin charge at Guangzhou Customs.
文摘Imagine a place where you can enjoy your favorite cup of coffee in the company of dozens of koi fish as they swim through ankledeep water that covers the entire floor.That's Thailand's koi fish café.Remember Amix Coffee,the“flooded café”of Ho Chi Minh City,where hundreds of decorative fish of all shapes and sizes lived on the watercovered floor as customers walked among them?
文摘The goal of this paper is to analyze the customer experience of digital-driven financial advice systems. It is the objective of this study to develop a cross-cultural model for validating customer experiences of digital financial advice. In doing so, both objective and subjective system aspects have been considered. It is found that experiential subjective system aspects are the most important. Surveys have been conducted in The United Kingdom and The Netherlands. In exploratory factor analysis, five dominant factors were obtained in the UK and six factors in The Netherlands to explain customer experience. Based on the factor scores, multiple regression analysis has been performed to develop the digital customer experience model （DCX model）. This is the first cross-cultural model to evaluate customer experience of financial advice. In an era in which financial institutions and FinTech companies battle for the engagement of customers, the DCX model is the first to fundamentally drive value creation, differentiation, regulation, and future research.
文摘This research analyzes and answers the question ＂Does customer experience management impact to customer loyalty shopping at supermarket, in the case of Mekong Delta, Vietnam？＂, 321 customers of supermarkets in the Mekong Delta were interviewed by questionnaire. The descriptive statistics, factor analysis, Cronbach＇s alpha, structural equation modeling, and multi-group structural analysis methods were used in this study. The results confirm that customer experience management impacts to customer loyalty shopping at supermarkets. There are six components of customer experience management including brand name, space, commodity, staff, parking lot, and the presence of other stores in supermarkets. In particular, the commodity composition has the strongest impact on customer experience management and satisfaction and directly influences on customer loyalty. In addition, elements of customer experience management affect customer loyalty indirectly through sensory experience, social experience, and satisfaction. The results of multivariate analysis show that age group, spending per shopping at supermarkets, and marital status of the client do not change the relationships in the research model. Meanwhile, the relationship of the different models of the client group income, gender, education, occupation and customers is different. This study adds value to consumer behavior and customer experience management literature.
基金Supported by the National Natural Science Foundation of China(61272454)
文摘Conventional resource provision algorithms focus on how to maximize resource utilization and meet a fixed constraint of response time which be written in service level agreement（SLA）.Unfortunately,the expected response time is highly variable and it is usually longer than the value of SLA.So,it leads to a poor resource utilization and unnecessary servers migration.We develop a framework for customer-driven dynamic resource allocation in cloud computing.Termed CDSMS（customer-driven service manage system）,and the framework’s contributions are twofold.First,it can reduce the total migration times by adjusting the value of parameters of response time dynamically according to customers’profiles.Second,it can choose a best resource provision algorithm automatically in different scenarios to improve resource utilization.Finally,we perform a serious experiment in a real cloud computing platform.Experimental results show that CDSMS provides a satisfactory solution for the prediction of expected response time and the interval period between two tasks and reduce the total resource usage cost.
文摘以压缩机控制、联锁复位、时间累积、泵的顺控等4个典型DCS程序为例,阐述了MACS(meet all customers satisfaction)系统在化工实验装置软件设计中的应用;结合实际情况,给出了优化的设计思路和方法,并对具体程序进行了说明。4个程序均在实验装置中进行了验证,运行结果表明,程序简洁高效,能够稳定可靠地达到控制要求。同时,给出的设计思路和设计方法对于其他型号的DCS同样具有借鉴意义。
