This paper reviews the development of quality management and competitive advantage, and explores the notion of strategic status of quality as a source of sustained competitive advantage. In addition, the paper present...This paper reviews the development of quality management and competitive advantage, and explores the notion of strategic status of quality as a source of sustained competitive advantage. In addition, the paper presents a number of suggestions to the Chinese telecommunications industry on the development of quality competence in order to sustain an advantage over foreign competitors.展开更多
文摘This paper reviews the development of quality management and competitive advantage, and explores the notion of strategic status of quality as a source of sustained competitive advantage. In addition, the paper presents a number of suggestions to the Chinese telecommunications industry on the development of quality competence in order to sustain an advantage over foreign competitors.
