随着国家“数据要素×”战略的深入推进,如何释放企业海量语音通话数据的潜在价值成为关键课题。针对当前企业在语音数据利用中存在的采集渠道分散、处理模式低效及语义挖掘浅层化等瓶颈,本文提出并实现了一种基于运营商合规数据的A...随着国家“数据要素×”战略的深入推进,如何释放企业海量语音通话数据的潜在价值成为关键课题。针对当前企业在语音数据利用中存在的采集渠道分散、处理模式低效及语义挖掘浅层化等瓶颈,本文提出并实现了一种基于运营商合规数据的AI通话分析智能体。该智能体依托联通云犀平台与元景大模型,构建了“智能体实时动态调度CoE (Collaboration of Experts)”引擎和AI通话分析智能体。CoE引擎通过任务规划与多模型混合调度机制,实现了从语音采集、高精度转写、多视角语义理解到结构化价值输出的全链路自动化。AI通话分析智能体实现了基于利益相关者理论的多视角标签体系,以适应不同业务角色的分析需求。对比实验与实证分析结果表明,本文提出的方法在关键意图识别的F1分数上显著优于传统基线模型;在某物流企业的实际应用中,推动订单揽收率从62%提升至92%,投诉处理时效由48小时压缩至15分钟。本文方法为企业通信数据要素的资产化与市场化流通提供了可复制的技术范式。展开更多
The Emerging Markets and Developing Countries Forum on Bridging the AI Divide and Opening Ceremony of AIM Global CoE were held on July 27 in Minhang district,Shanghai.The event was hosted by AIM Global CoE,and co-orga...The Emerging Markets and Developing Countries Forum on Bridging the AI Divide and Opening Ceremony of AIM Global CoE were held on July 27 in Minhang district,Shanghai.The event was hosted by AIM Global CoE,and co-organized by Shanghai Artificial Intelligence Research Institute(SAIRI),Shanghai Technology Innovation Center,Shanghai Grand Neobay Investment Development Group,and Organizing Committee of AI Journey Conference.Asian Association of Business Incubation(AABI)and SAIRI served as the international partners.展开更多
文摘随着国家“数据要素×”战略的深入推进,如何释放企业海量语音通话数据的潜在价值成为关键课题。针对当前企业在语音数据利用中存在的采集渠道分散、处理模式低效及语义挖掘浅层化等瓶颈,本文提出并实现了一种基于运营商合规数据的AI通话分析智能体。该智能体依托联通云犀平台与元景大模型,构建了“智能体实时动态调度CoE (Collaboration of Experts)”引擎和AI通话分析智能体。CoE引擎通过任务规划与多模型混合调度机制,实现了从语音采集、高精度转写、多视角语义理解到结构化价值输出的全链路自动化。AI通话分析智能体实现了基于利益相关者理论的多视角标签体系,以适应不同业务角色的分析需求。对比实验与实证分析结果表明,本文提出的方法在关键意图识别的F1分数上显著优于传统基线模型;在某物流企业的实际应用中,推动订单揽收率从62%提升至92%,投诉处理时效由48小时压缩至15分钟。本文方法为企业通信数据要素的资产化与市场化流通提供了可复制的技术范式。
文摘The Emerging Markets and Developing Countries Forum on Bridging the AI Divide and Opening Ceremony of AIM Global CoE were held on July 27 in Minhang district,Shanghai.The event was hosted by AIM Global CoE,and co-organized by Shanghai Artificial Intelligence Research Institute(SAIRI),Shanghai Technology Innovation Center,Shanghai Grand Neobay Investment Development Group,and Organizing Committee of AI Journey Conference.Asian Association of Business Incubation(AABI)and SAIRI served as the international partners.
