Biopolymer composite has gained huge attention for its beneficial properties such as biodegradable and less impact to the environment.This consequently would diminish the dependency on the petroleum-based polymer.Abun...Biopolymer composite has gained huge attention for its beneficial properties such as biodegradable and less impact to the environment.This consequently would diminish the dependency on the petroleum-based polymer.Abundance of studies have been done on the development and characterization of biopolymer composite materials for food packaging application,but work on the conceptual design of biopolymer composite packaging product is hardly found.Using the Kano Model,Quality Function Deployment for Environment(QFDE),morphological map,and Analytic Hierarchy Method(AHP)framework combination,this paper presents the conceptual design of a natural fibre reinforced biopolymer composites take-out food container.To understand customer satisfaction with the current use of takeout food containers,the Kano model was applied,and the findings were integrated into QFDE.The highest weight of voices of customer and environment(VOCE)as the solution parameters for the design characteristics were later refined using the aid of morphological chart(MC)to systematically develop conceptual designs.Lastly,AHP was utilized to pick the final concept design.The concept design with the highest score(8.3%)was chosen as the final conceptual design.展开更多
外卖O2O(Online to Offline)是一种典型的移动互联网商业模式。入驻外卖O2O平台的餐饮企业为增强顾客的配送满意度,需要对其配送服务进行规划设计。文章研究外卖O2O平台上饮食类供应商外卖配送中的车辆路径问题(VRP),通过对外卖配送特...外卖O2O(Online to Offline)是一种典型的移动互联网商业模式。入驻外卖O2O平台的餐饮企业为增强顾客的配送满意度,需要对其配送服务进行规划设计。文章研究外卖O2O平台上饮食类供应商外卖配送中的车辆路径问题(VRP),通过对外卖配送特点的深入分析,采用模拟方法实现了随机旅行时间分布的准确刻画,以最大化顾客满意度为目标,综合考虑配送过程中的约束要求,建立了随机旅行时间的带顾客需求时间窗的VRP问题的数学模型。基于上海市徐汇区某入驻外卖O2O企业配送服务的算例,利用遗传算法完成求解。结果显示本文算法可以有效计算出响应顾客需求的最优车辆路径,分析了顾客完全满意度区间大小、顾客满意度敏感性以及配送车辆数量等因素对配送方案总体满意度水平的影响,提出了提高外卖O2O配送满意度的建议。并针对外卖O2O商户自负配送模式进行了研究,可为外卖O2O平台上饮食类供应商改善配送和提升顾客满意度提供决策支持。展开更多
基金The authors would like to express the highest appreciation to the Malaysia Public Service Department(JPA)for the study sponsorship given to the main author and the financial support provided through Universiti Putra Malaysia Grant Scheme HICoE(Vote Number 6369107)from the Ministry of Education Malaysia.
文摘Biopolymer composite has gained huge attention for its beneficial properties such as biodegradable and less impact to the environment.This consequently would diminish the dependency on the petroleum-based polymer.Abundance of studies have been done on the development and characterization of biopolymer composite materials for food packaging application,but work on the conceptual design of biopolymer composite packaging product is hardly found.Using the Kano Model,Quality Function Deployment for Environment(QFDE),morphological map,and Analytic Hierarchy Method(AHP)framework combination,this paper presents the conceptual design of a natural fibre reinforced biopolymer composites take-out food container.To understand customer satisfaction with the current use of takeout food containers,the Kano model was applied,and the findings were integrated into QFDE.The highest weight of voices of customer and environment(VOCE)as the solution parameters for the design characteristics were later refined using the aid of morphological chart(MC)to systematically develop conceptual designs.Lastly,AHP was utilized to pick the final concept design.The concept design with the highest score(8.3%)was chosen as the final conceptual design.
文摘外卖O2O(Online to Offline)是一种典型的移动互联网商业模式。入驻外卖O2O平台的餐饮企业为增强顾客的配送满意度,需要对其配送服务进行规划设计。文章研究外卖O2O平台上饮食类供应商外卖配送中的车辆路径问题(VRP),通过对外卖配送特点的深入分析,采用模拟方法实现了随机旅行时间分布的准确刻画,以最大化顾客满意度为目标,综合考虑配送过程中的约束要求,建立了随机旅行时间的带顾客需求时间窗的VRP问题的数学模型。基于上海市徐汇区某入驻外卖O2O企业配送服务的算例,利用遗传算法完成求解。结果显示本文算法可以有效计算出响应顾客需求的最优车辆路径,分析了顾客完全满意度区间大小、顾客满意度敏感性以及配送车辆数量等因素对配送方案总体满意度水平的影响,提出了提高外卖O2O配送满意度的建议。并针对外卖O2O商户自负配送模式进行了研究,可为外卖O2O平台上饮食类供应商改善配送和提升顾客满意度提供决策支持。
