This study conducts field research on property management in two representative residential communities in Jing’an District,Shanghai,followed by data analysis and model development.It establishes four interrelated ma...This study conducts field research on property management in two representative residential communities in Jing’an District,Shanghai,followed by data analysis and model development.It establishes four interrelated mathematical models concerning the opti mal allocation of property management personnel,pricing strategy of property management fees,customer satisfaction with property management services,and the mechanism for price adjustments.First,the allocation of property management personnel should b e determined based on both the characteristics of the project and the service requirements of the client(developer or homeowners'association).This implies that personnel deployment must align with the specific tasks,frequency,and standards of property management for the given project.Second,by analyzing the cost structure of property management,a pricing model for management fees is constructed based on the optimized personnel allocation model and cost components.Next,a mathematical model of custo mer satisfaction with property management services is developed and linked to the pricing model to explore their interdependence.Finally,the study investigates the adjustment of property service prices,aiming to systematically examine the factors influe ncing homeowners’responses to price changes.On this basis,the price adjustment model and process are optimized,with the ultimate goal of effectively guiding the property service market toward a dynamic a nd responsive pricing mechanism.展开更多
文摘This study conducts field research on property management in two representative residential communities in Jing’an District,Shanghai,followed by data analysis and model development.It establishes four interrelated mathematical models concerning the opti mal allocation of property management personnel,pricing strategy of property management fees,customer satisfaction with property management services,and the mechanism for price adjustments.First,the allocation of property management personnel should b e determined based on both the characteristics of the project and the service requirements of the client(developer or homeowners'association).This implies that personnel deployment must align with the specific tasks,frequency,and standards of property management for the given project.Second,by analyzing the cost structure of property management,a pricing model for management fees is constructed based on the optimized personnel allocation model and cost components.Next,a mathematical model of custo mer satisfaction with property management services is developed and linked to the pricing model to explore their interdependence.Finally,the study investigates the adjustment of property service prices,aiming to systematically examine the factors influe ncing homeowners’responses to price changes.On this basis,the price adjustment model and process are optimized,with the ultimate goal of effectively guiding the property service market toward a dynamic a nd responsive pricing mechanism.
