Based on the core principles of General Secretary Xi Jinping's important speech on July 9^(th),this article explores the relationship between Party-building and scientific innovation/technology services in researc...Based on the core principles of General Secretary Xi Jinping's important speech on July 9^(th),this article explores the relationship between Party-building and scientific innovation/technology services in research institutions.Combining practical cases from Changli Institute of Pomology under Hebei Academy of Agriculture and Forestry Sciences,it proposes practical implementations and reflections on how Party-building brands can drive scientific innovation and technology services.The study demonstrates that Party-building brand development can effectively promote deep integration between Party-building and professional work,providing strong political assurance and organizational support for agricultural scientific innovation and technology services.展开更多
This paper focuses on how technology services can help small and medium-sized enterprises(SMEs)overcome the digital transformation dilemma of“cannot transform(lack of know-how),dare not transform(fear of risk),and ha...This paper focuses on how technology services can help small and medium-sized enterprises(SMEs)overcome the digital transformation dilemma of“cannot transform(lack of know-how),dare not transform(fear of risk),and have no money to transform(lack of funds).”Using literature analysis and multiple case comparisons,the study summarizes five major categories of technology services:technical support,consulting and planning,training and empowerment,resource integration,and financing connectivity.It constructs a“service–capability–performance”catalytic framework.Tracking of 58 enterprises in the Yangtze River Delta reveals that resource integration contributes the most to digital maturity,with absorptive capacity playing a significant mediating role;the configuration of“high technology services+high absorptive capacity+high environmental dynamism”is a sufficient condition for high transformation performance.Based on these findings,countermeasures are proposed,including improving the technology service system,strengthening government-industry-academia collaboration,and optimizing funding and talent supply,providing replicable experience for SMEs,governments,and technology service institutions.展开更多
With the continuous advancement of Intemet technology, Intemet is penetrating to various sectors of the society and every comer of life, which spawned a variety of needs. Therefore. the development of the Interact sho...With the continuous advancement of Intemet technology, Intemet is penetrating to various sectors of the society and every comer of life, which spawned a variety of needs. Therefore. the development of the Interact should ahvays meet the needs of customers. How the next generation of the lntemet will develop？ How the technology will get the breakthrough？ How to use MPLS technology to make the transition of the lntemet more practical and more scientific？ And so on. These questions need network technical staff give full play of the technical expertise to promote Interact technology＇ continues moving forward. This paper first introduces MPLS technology, and then analyzes the overall architecture of the next generation Interact and the service quality required by the next generation lntemet, and at last study how to make the MPLS-based transition technology of next-generation more perfect.展开更多
Purpose:The purpose of this paper is to explore how libraries can develop service and product strategies and the service support mechanism to provide industrial technology information service in science parks.Design/m...Purpose:The purpose of this paper is to explore how libraries can develop service and product strategies and the service support mechanism to provide industrial technology information service in science parks.Design/methodology/approach:The analysis is based on a case study of a large Chinese research library,National Science Library(NSL),the Chinese Academy of Sciences(CAS),in serving high-tech companies in Zhongguancun Science Park(Z-Park).Findings:NSL’s practices suggested that in serving business clients,libraries’ product and service strategies should be based on the understanding of users’ needs.Aside from those services that have been recognized by clients such as document retrieval & delivery and novelty search,libraries may expand their service and provide in-depth information analysis and consultation for some key clients.Moreover,a service and product development system should be established,which differentiates the libraries’ products and services from those of their competitors.In providing industrial technology information service,libraries need to construct the service support mechanism,publicize their service and learn to cooperate with clients to meet their demands for knowledge management and innovation.Research limitations:The generalizability of the findings is limited because they are based on an individual case study.Practical implications:Our service practices provide useful information for other libraries to expand their information service to high-tech companies in the new information environment.Originality/value:Z-Park is the first and one of the largest science and technology parks in China.Hence NSL’s practices in serving high-tech companies in Z-Park can be valuable to other libraries that intend to take up the similar service.展开更多
Taking the Jiangsu Province as Zhenjiang Academy of Agricultural Sciences in Hilly Areas of an example, the paper elaborated the advanced practices of agricultural research institutes in agricultural science and techn...Taking the Jiangsu Province as Zhenjiang Academy of Agricultural Sciences in Hilly Areas of an example, the paper elaborated the advanced practices of agricultural research institutes in agricultural science and technology services and analyzed the difficulties and solutions in the services. process of science and technologyservices.展开更多
Location Based Navigation System (LBNS) is a specific Location Based Service (LBS) purely for navigational purpose. These systems resolve position of a user by using GNSS/GPS positioning technologies, to which supplem...Location Based Navigation System (LBNS) is a specific Location Based Service (LBS) purely for navigational purpose. These systems resolve position of a user by using GNSS/GPS positioning technologies, to which supplementary information on goods and services are tagged. The navigation services have become popular and can be installed on mobile phones to provide route information, location of points of interest and user’s current location. LBS has continued to face challenges which include “communication” process towards user reference. Location Based Service System conveys suitable information through a mobile device for effective decision making and reaction within a given time span. This research was geared at understanding the state of LBS technology acceptance and adoption by users in Nairobi Kenya. To do this a quantitative study was carried out through a questionnaire, to investigate mobile phone users’ response on awareness and use of LBS technology. Testing the growth of this technology in this region compared to predictions in previous studies using Technology Acceptance Model (TAM), it is evident that many users may be aware of GPS functionality in mobile phones but are certainly yet to fully embrace the technology as they rarely use it. This points to some underlying challenges towards this technology within this part of the World, thereby recommending for deliberate monitoring and evaluation of LBS technology for sustenance growth based on user satisfaction and acceptance for improved usability.展开更多
The shortage and inefficiency of public cultural services are common problems in China, especially in the western regions. Baiyun District has made use- ful exploration to the construction of rural public cultural ser...The shortage and inefficiency of public cultural services are common problems in China, especially in the western regions. Baiyun District has made use- ful exploration to the construction of rural public cultural service system, network system, resource system, management system and service system.展开更多
As a connection-oriented packet transport technology,Transport Multi-Protocol Label Switching(T-MPLS) is an important bearer technology for Carrier Ethernet(CE).This article starts with the technological characteristi...As a connection-oriented packet transport technology,Transport Multi-Protocol Label Switching(T-MPLS) is an important bearer technology for Carrier Ethernet(CE).This article starts with the technological characteristics of T-MPLS,then goes on to the latest T-MPLS standardization progress and challenges,followed by the description of T-MPLS based CE architecture.Next,the article covers several key technologies related with T-MPLS,including the data forwarding plane,control plane,network survivability,and Operation,Administration and Maintenance(OAM).Finally,the article analyzes the applications of T-MPLS based CE.展开更多
This paper introduces the application of data mining technology in data service. Data mining is a new technology, but its application time is long, and the application effect is obvious. Data mining technology can be ...This paper introduces the application of data mining technology in data service. Data mining is a new technology, but its application time is long, and the application effect is obvious. Data mining technology can be used in enterprise customer service system, which can help enterprises to find potential customers, while retaining the most valuable customers. We pointed out the necessity of establishing data mining technology and service intelligence analysis system based on the combination of intelligence analysis and service characteristics and processes, the method of data mining, knowledge management ideas applied to intelligence analysis and service system.展开更多
Digital services interfaced with mobile phone lines are gradually being regarded as a core product in this modern age due to the high transmission speed of mobile technology.The research in this paper is based on the ...Digital services interfaced with mobile phone lines are gradually being regarded as a core product in this modern age due to the high transmission speed of mobile technology.The research in this paper is based on the concept of product inter-dependence and actively explores the different consumptive motivations between the consumers' behavior of phone-call users and those who use digital services.This study also attempts to use a modifi ed diffusion model to estimate the consumers' collective behavior with a longitudinal approach.In this study,it can be inferred that psychological consumer motivations should dominate marketing policies.Thus,it was found that digital service users have more self-motivation and autonomy when adopting a new product because they have significantly higher innovative at-tributes than the segment of phone-call users.With these findings,we claim that we have discovered an unprec-edented concept for marketing managers who welcome the challenges of mobile digital services in the future.展开更多
An approach to traffic engineering that uses differentiated services (DS) andmulti-protocol label switching (MPLS) to provide quantitative network quality of service (QoS)guarantees over an IP network was proposed. Th...An approach to traffic engineering that uses differentiated services (DS) andmulti-protocol label switching (MPLS) to provide quantitative network quality of service (QoS)guarantees over an IP network was proposed. The traffic associated with assured forwarding (AF)Per-Hop behavior (PHB) in differentiated services enabled IP network was modeled. Furthermore, theeffect of such traffic on network resources with die objective of developing efficient trafficengineering methodologies was analyzed and the optimization problem relating to traffic engineeringin DS networks with an MPLS core was formulated. The service received by TCP and UDP flows when theyshare either a link or a MPLS traffic trunk was also compared and found that in order to benefitfrom traffic engineering, MPLS trunks should be implemented end-end (first router to last router).If some part of the network is MPLS trunk-unaware, the benefits are reduced or eliminated.展开更多
In recent years,there are some problems in science and technology management,such as untimely task supervision and independent information system,which makes it difficult to achieve accurate,quantitative and standardi...In recent years,there are some problems in science and technology management,such as untimely task supervision and independent information system,which makes it difficult to achieve accurate,quantitative and standardized management.The storage of scientific research test data is scattered,and there are many deficiencies in the management,promotion and use of existing intellectual property.In this paper,on the basis of the knowledge economy,intelligence economy under the conditions of knowledge management concept and cutting-edge technology,technology management and service management related data,information,knowledge,method of blend together.Based on science and technology management,knowledge management as the core of management and service platform of science and technology technical route,main function,construction principles and standards.In order to realize the management systematization of science and technology,intelligent,better educated,multi-level and multi-angle application services.展开更多
Recent research and studies have shown that Information Technology(IT)has a significant impact on service quality,customer satisfaction,and customer relationship development.With the proliferation and penetration of t...Recent research and studies have shown that Information Technology(IT)has a significant impact on service quality,customer satisfaction,and customer relationship development.With the proliferation and penetration of technology in all aspects of life,organizations are responding to the implications and opportunities that IT creates in relation to customer services.The main objective of using information technology in organizations is to increase customer satisfaction,service quality,and customer relationship management,which the authors will focus on here.Enhancing service quality,improving customer satisfaction,and establishing close and sustainable customer relationships are key advantages of leveraging information technology in this field.This article examines the impact of information technology on service quality,customer satisfaction,and customer relationship development and provides strategies and models for organizations to improve customer satisfaction and establish closer connections with them through the use of information technology.Seventy individuals from the IT field were used to evaluate the proposed model.The proposed model was compared with three models:SEM,regression,and decision tree,and the results demonstrated better performance of this approach.展开更多
Web service is characterized by its isomerism and loose coupling;thus greatly facilitate the application of operation in distributed situation,but its disadvantages cause serious safety problems.The principium and cha...Web service is characterized by its isomerism and loose coupling;thus greatly facilitate the application of operation in distributed situation,but its disadvantages cause serious safety problems.The principium and characteristic of Web service classical attack technology are expatiated,classical attack techniques are classified,and attack technology is simulated,and then,the directions and the future of Web security are discussed.展开更多
Scientific and technological services are necessary for strengthening agriculture.Under the new situation,agricultural research institutes should give full play to their advantages,strive to innovate scientific and te...Scientific and technological services are necessary for strengthening agriculture.Under the new situation,agricultural research institutes should give full play to their advantages,strive to innovate scientific and technological services methods,and improve scientific and technological service levels.Combined with the practice of science and technology work of Institute of Plant Protection of Hebei Academy of Agricultural and Forestry Sciences,this paper made an in-depth analysis on the present situations and existing problems in the scientific and technological services of agricultural research institutes.Based on the analysis,it came up with recommendations including change ideological concepts,strengthening service awareness,adhering to people-oriented principle,enhancing the team building,improving mechanism construction,stimulating innovative vitality,exploring service methods,and enriching service connotation,so as to improve scientific and technological service works.展开更多
For any hotel vip reception technology is an important factor in the quality service process,financial-economic efficiency,and management of the hotel industry.The service process in the same type hotel is standard,...For any hotel vip reception technology is an important factor in the quality service process,financial-economic efficiency,and management of the hotel industry.The service process in the same type hotel is standard,meanwhile the service process technology undergoes certain alterations according to the hotel’s size,structure,category,and market segment orientation.Hotel customer service technology is characterized by cycling phases—consistent repeat of the service process before the departure of the vip from the hotel.The article discusses the four-phase cycle of vip reception,related to the hotel services and transactions.Each phase of the cycle consists of standard transactions/phases,which are carried out between hotel clients and the hotel itself.展开更多
The Asia-Pacific Die Casting Industry Exhibition 2005, organized by Foundry Institution of Chinese Mechanical Engineering Society （FICMES）, was held in INTEX Shanghai, China on August 14-17, 2005. On August 16th, th...The Asia-Pacific Die Casting Industry Exhibition 2005, organized by Foundry Institution of Chinese Mechanical Engineering Society （FICMES）, was held in INTEX Shanghai, China on August 14-17, 2005. On August 16th, the journalists of CHINA FOUNDRY journal visited five exhibitors on the spot of exhibition. They are： Mr. Roland FINK, General manager of Frech （Shanghai） Die Casting Machine Co. Ltd.; Mr. Thomas STROBL, General manager of Buhler Equipment Engineering （Wuxi） Co. Ltd., Switzerland; Mr. WANG Tong, Manager of ABB Engineering （Shanghai） Co. Ltd.; Ms. Karen LUO, National Sales Manager-Die Casting, Chem-Trend （Shanghai） Trading Co. Ltd.; and Mr. David ZHOU, Sales Supervisor of Acheson, the National Starch ＆ Chemical （Shanghai） Company.展开更多
With the rapid development of China's economy, the basic material life of the people has been comprehensively guaranteed, the per capita income has been continuously improved, and the requirements for the quality ...With the rapid development of China's economy, the basic material life of the people has been comprehensively guaranteed, the per capita income has been continuously improved, and the requirements for the quality of life have been continuously improved. Aviation was originally a high-quality service industry, but now it has also been integrated into the life of the broad masses of the people in China. Because the passenger plane has the characteristics of rapidity and timeliness, the aviation industry has also been widely recognized by the people in China. In the aviation industry, science and technology information department is a very key department, but at present, there are a lot of problems in the development of aviation science and technology information retrieval and service in China. Therefore, this paper makes a comprehensive analysis on the optimization of aviation science and technology information retrieval and service work: Firstly, it analyzes the current situation of information work in grass-roots aviation institutions in China;In view of the existing problems, this paper puts forward the corresponding solutions, hoping to provide some theoretical basis and reference for staff.展开更多
文摘Based on the core principles of General Secretary Xi Jinping's important speech on July 9^(th),this article explores the relationship between Party-building and scientific innovation/technology services in research institutions.Combining practical cases from Changli Institute of Pomology under Hebei Academy of Agriculture and Forestry Sciences,it proposes practical implementations and reflections on how Party-building brands can drive scientific innovation and technology services.The study demonstrates that Party-building brand development can effectively promote deep integration between Party-building and professional work,providing strong political assurance and organizational support for agricultural scientific innovation and technology services.
基金supported by Anhui Provincial Philosophy&Social Science Fund(AHSKY2023D12)Anqing Normal University Key Project Grant“Research on the Digital Interactive Development of Trade between China Railway Express and Countries along the Belt and Road Initiative”(SK202211ZD)。
文摘This paper focuses on how technology services can help small and medium-sized enterprises(SMEs)overcome the digital transformation dilemma of“cannot transform(lack of know-how),dare not transform(fear of risk),and have no money to transform(lack of funds).”Using literature analysis and multiple case comparisons,the study summarizes five major categories of technology services:technical support,consulting and planning,training and empowerment,resource integration,and financing connectivity.It constructs a“service–capability–performance”catalytic framework.Tracking of 58 enterprises in the Yangtze River Delta reveals that resource integration contributes the most to digital maturity,with absorptive capacity playing a significant mediating role;the configuration of“high technology services+high absorptive capacity+high environmental dynamism”is a sufficient condition for high transformation performance.Based on these findings,countermeasures are proposed,including improving the technology service system,strengthening government-industry-academia collaboration,and optimizing funding and talent supply,providing replicable experience for SMEs,governments,and technology service institutions.
文摘With the continuous advancement of Intemet technology, Intemet is penetrating to various sectors of the society and every comer of life, which spawned a variety of needs. Therefore. the development of the Interact should ahvays meet the needs of customers. How the next generation of the lntemet will develop？ How the technology will get the breakthrough？ How to use MPLS technology to make the transition of the lntemet more practical and more scientific？ And so on. These questions need network technical staff give full play of the technical expertise to promote Interact technology＇ continues moving forward. This paper first introduces MPLS technology, and then analyzes the overall architecture of the next generation Interact and the service quality required by the next generation lntemet, and at last study how to make the MPLS-based transition technology of next-generation more perfect.
基金supported by the research project sponsored by the Administrative Committee of Zhongguancun Science Park
文摘Purpose:The purpose of this paper is to explore how libraries can develop service and product strategies and the service support mechanism to provide industrial technology information service in science parks.Design/methodology/approach:The analysis is based on a case study of a large Chinese research library,National Science Library(NSL),the Chinese Academy of Sciences(CAS),in serving high-tech companies in Zhongguancun Science Park(Z-Park).Findings:NSL’s practices suggested that in serving business clients,libraries’ product and service strategies should be based on the understanding of users’ needs.Aside from those services that have been recognized by clients such as document retrieval & delivery and novelty search,libraries may expand their service and provide in-depth information analysis and consultation for some key clients.Moreover,a service and product development system should be established,which differentiates the libraries’ products and services from those of their competitors.In providing industrial technology information service,libraries need to construct the service support mechanism,publicize their service and learn to cooperate with clients to meet their demands for knowledge management and innovation.Research limitations:The generalizability of the findings is limited because they are based on an individual case study.Practical implications:Our service practices provide useful information for other libraries to expand their information service to high-tech companies in the new information environment.Originality/value:Z-Park is the first and one of the largest science and technology parks in China.Hence NSL’s practices in serving high-tech companies in Z-Park can be valuable to other libraries that intend to take up the similar service.
文摘Taking the Jiangsu Province as Zhenjiang Academy of Agricultural Sciences in Hilly Areas of an example, the paper elaborated the advanced practices of agricultural research institutes in agricultural science and technology services and analyzed the difficulties and solutions in the services. process of science and technologyservices.
文摘Location Based Navigation System (LBNS) is a specific Location Based Service (LBS) purely for navigational purpose. These systems resolve position of a user by using GNSS/GPS positioning technologies, to which supplementary information on goods and services are tagged. The navigation services have become popular and can be installed on mobile phones to provide route information, location of points of interest and user’s current location. LBS has continued to face challenges which include “communication” process towards user reference. Location Based Service System conveys suitable information through a mobile device for effective decision making and reaction within a given time span. This research was geared at understanding the state of LBS technology acceptance and adoption by users in Nairobi Kenya. To do this a quantitative study was carried out through a questionnaire, to investigate mobile phone users’ response on awareness and use of LBS technology. Testing the growth of this technology in this region compared to predictions in previous studies using Technology Acceptance Model (TAM), it is evident that many users may be aware of GPS functionality in mobile phones but are certainly yet to fully embrace the technology as they rarely use it. This points to some underlying challenges towards this technology within this part of the World, thereby recommending for deliberate monitoring and evaluation of LBS technology for sustenance growth based on user satisfaction and acceptance for improved usability.
文摘The shortage and inefficiency of public cultural services are common problems in China, especially in the western regions. Baiyun District has made use- ful exploration to the construction of rural public cultural service system, network system, resource system, management system and service system.
基金supported by the National Natural Science Foundation of China under Grant No.60572134the National High-Tech Researchand Development Plan of China ("863" Program) under Grant No. 2007AA01Z254
文摘As a connection-oriented packet transport technology,Transport Multi-Protocol Label Switching(T-MPLS) is an important bearer technology for Carrier Ethernet(CE).This article starts with the technological characteristics of T-MPLS,then goes on to the latest T-MPLS standardization progress and challenges,followed by the description of T-MPLS based CE architecture.Next,the article covers several key technologies related with T-MPLS,including the data forwarding plane,control plane,network survivability,and Operation,Administration and Maintenance(OAM).Finally,the article analyzes the applications of T-MPLS based CE.
文摘This paper introduces the application of data mining technology in data service. Data mining is a new technology, but its application time is long, and the application effect is obvious. Data mining technology can be used in enterprise customer service system, which can help enterprises to find potential customers, while retaining the most valuable customers. We pointed out the necessity of establishing data mining technology and service intelligence analysis system based on the combination of intelligence analysis and service characteristics and processes, the method of data mining, knowledge management ideas applied to intelligence analysis and service system.
文摘Digital services interfaced with mobile phone lines are gradually being regarded as a core product in this modern age due to the high transmission speed of mobile technology.The research in this paper is based on the concept of product inter-dependence and actively explores the different consumptive motivations between the consumers' behavior of phone-call users and those who use digital services.This study also attempts to use a modifi ed diffusion model to estimate the consumers' collective behavior with a longitudinal approach.In this study,it can be inferred that psychological consumer motivations should dominate marketing policies.Thus,it was found that digital service users have more self-motivation and autonomy when adopting a new product because they have significantly higher innovative at-tributes than the segment of phone-call users.With these findings,we claim that we have discovered an unprec-edented concept for marketing managers who welcome the challenges of mobile digital services in the future.
文摘An approach to traffic engineering that uses differentiated services (DS) andmulti-protocol label switching (MPLS) to provide quantitative network quality of service (QoS)guarantees over an IP network was proposed. The traffic associated with assured forwarding (AF)Per-Hop behavior (PHB) in differentiated services enabled IP network was modeled. Furthermore, theeffect of such traffic on network resources with die objective of developing efficient trafficengineering methodologies was analyzed and the optimization problem relating to traffic engineeringin DS networks with an MPLS core was formulated. The service received by TCP and UDP flows when theyshare either a link or a MPLS traffic trunk was also compared and found that in order to benefitfrom traffic engineering, MPLS trunks should be implemented end-end (first router to last router).If some part of the network is MPLS trunk-unaware, the benefits are reduced or eliminated.
基金supported by Research on Construction of Green Building Material Information Management Platform(Grant 2016024).
文摘In recent years,there are some problems in science and technology management,such as untimely task supervision and independent information system,which makes it difficult to achieve accurate,quantitative and standardized management.The storage of scientific research test data is scattered,and there are many deficiencies in the management,promotion and use of existing intellectual property.In this paper,on the basis of the knowledge economy,intelligence economy under the conditions of knowledge management concept and cutting-edge technology,technology management and service management related data,information,knowledge,method of blend together.Based on science and technology management,knowledge management as the core of management and service platform of science and technology technical route,main function,construction principles and standards.In order to realize the management systematization of science and technology,intelligent,better educated,multi-level and multi-angle application services.
文摘Recent research and studies have shown that Information Technology(IT)has a significant impact on service quality,customer satisfaction,and customer relationship development.With the proliferation and penetration of technology in all aspects of life,organizations are responding to the implications and opportunities that IT creates in relation to customer services.The main objective of using information technology in organizations is to increase customer satisfaction,service quality,and customer relationship management,which the authors will focus on here.Enhancing service quality,improving customer satisfaction,and establishing close and sustainable customer relationships are key advantages of leveraging information technology in this field.This article examines the impact of information technology on service quality,customer satisfaction,and customer relationship development and provides strategies and models for organizations to improve customer satisfaction and establish closer connections with them through the use of information technology.Seventy individuals from the IT field were used to evaluate the proposed model.The proposed model was compared with three models:SEM,regression,and decision tree,and the results demonstrated better performance of this approach.
文摘Web service is characterized by its isomerism and loose coupling;thus greatly facilitate the application of operation in distributed situation,but its disadvantages cause serious safety problems.The principium and characteristic of Web service classical attack technology are expatiated,classical attack techniques are classified,and attack technology is simulated,and then,the directions and the future of Web security are discussed.
文摘Scientific and technological services are necessary for strengthening agriculture.Under the new situation,agricultural research institutes should give full play to their advantages,strive to innovate scientific and technological services methods,and improve scientific and technological service levels.Combined with the practice of science and technology work of Institute of Plant Protection of Hebei Academy of Agricultural and Forestry Sciences,this paper made an in-depth analysis on the present situations and existing problems in the scientific and technological services of agricultural research institutes.Based on the analysis,it came up with recommendations including change ideological concepts,strengthening service awareness,adhering to people-oriented principle,enhancing the team building,improving mechanism construction,stimulating innovative vitality,exploring service methods,and enriching service connotation,so as to improve scientific and technological service works.
文摘For any hotel vip reception technology is an important factor in the quality service process,financial-economic efficiency,and management of the hotel industry.The service process in the same type hotel is standard,meanwhile the service process technology undergoes certain alterations according to the hotel’s size,structure,category,and market segment orientation.Hotel customer service technology is characterized by cycling phases—consistent repeat of the service process before the departure of the vip from the hotel.The article discusses the four-phase cycle of vip reception,related to the hotel services and transactions.Each phase of the cycle consists of standard transactions/phases,which are carried out between hotel clients and the hotel itself.
文摘The Asia-Pacific Die Casting Industry Exhibition 2005, organized by Foundry Institution of Chinese Mechanical Engineering Society （FICMES）, was held in INTEX Shanghai, China on August 14-17, 2005. On August 16th, the journalists of CHINA FOUNDRY journal visited five exhibitors on the spot of exhibition. They are： Mr. Roland FINK, General manager of Frech （Shanghai） Die Casting Machine Co. Ltd.; Mr. Thomas STROBL, General manager of Buhler Equipment Engineering （Wuxi） Co. Ltd., Switzerland; Mr. WANG Tong, Manager of ABB Engineering （Shanghai） Co. Ltd.; Ms. Karen LUO, National Sales Manager-Die Casting, Chem-Trend （Shanghai） Trading Co. Ltd.; and Mr. David ZHOU, Sales Supervisor of Acheson, the National Starch ＆ Chemical （Shanghai） Company.
文摘With the rapid development of China's economy, the basic material life of the people has been comprehensively guaranteed, the per capita income has been continuously improved, and the requirements for the quality of life have been continuously improved. Aviation was originally a high-quality service industry, but now it has also been integrated into the life of the broad masses of the people in China. Because the passenger plane has the characteristics of rapidity and timeliness, the aviation industry has also been widely recognized by the people in China. In the aviation industry, science and technology information department is a very key department, but at present, there are a lot of problems in the development of aviation science and technology information retrieval and service in China. Therefore, this paper makes a comprehensive analysis on the optimization of aviation science and technology information retrieval and service work: Firstly, it analyzes the current situation of information work in grass-roots aviation institutions in China;In view of the existing problems, this paper puts forward the corresponding solutions, hoping to provide some theoretical basis and reference for staff.
