With Beijing Huilongguan Sports and Cultural Park as the research object,this study was conducted to investigate public service satisfaction in the park by the Importance-Performance Analysis(IPA)method.A questionnair...With Beijing Huilongguan Sports and Cultural Park as the research object,this study was conducted to investigate public service satisfaction in the park by the Importance-Performance Analysis(IPA)method.A questionnaire covering six dimensions,including public transportation,sanitation and environment,and supporting facility construction,was designed.A total of 208 valid samples were collected,and SPSS was employed for reliability and validity tests as well as IPA analysis.The findings were as follows:①Visitors were generally quite satisfied with the overall public services in Huilongguan Sports and Cultural Park.②The highest satisfaction levels were observed in sanitation and environment services and the sports and cultural atmosphere,while lower satisfaction was noted for supporting facility construction and public information services.③The advantage enhancement zone includes sanitation and environment services and sports and cultural atmosphere;and the continuous maintenance zone includes public transportation services and security management amd maintenance;the subsequent opportunity zone includes supporting facility construction and public information services;and there are no dimensions in the urgent improvement zone.The study recommends strengthening the service connotations from three aspects:enhancing facilities with sports as the core,optimizing services with a people-centered approach,and upgrading the information platform through technological efficiency.Additionally,a multi-stakeholder collaborative mechanism involving the government in coordinating policy resources,the operator in improving implementation efficiency,and the public participating in supervision and evaluation is proposed to drive the enhancement of public service quality at Huilongguan Sports and Cultural Park.展开更多
基金Sponsored by The Youth Project of National Social Science Foundation of China(21CTY007)Special Fund for Basic Scientific Research Business Expenses of Central Universities(2024DAWH008).
文摘With Beijing Huilongguan Sports and Cultural Park as the research object,this study was conducted to investigate public service satisfaction in the park by the Importance-Performance Analysis(IPA)method.A questionnaire covering six dimensions,including public transportation,sanitation and environment,and supporting facility construction,was designed.A total of 208 valid samples were collected,and SPSS was employed for reliability and validity tests as well as IPA analysis.The findings were as follows:①Visitors were generally quite satisfied with the overall public services in Huilongguan Sports and Cultural Park.②The highest satisfaction levels were observed in sanitation and environment services and the sports and cultural atmosphere,while lower satisfaction was noted for supporting facility construction and public information services.③The advantage enhancement zone includes sanitation and environment services and sports and cultural atmosphere;and the continuous maintenance zone includes public transportation services and security management amd maintenance;the subsequent opportunity zone includes supporting facility construction and public information services;and there are no dimensions in the urgent improvement zone.The study recommends strengthening the service connotations from three aspects:enhancing facilities with sports as the core,optimizing services with a people-centered approach,and upgrading the information platform through technological efficiency.Additionally,a multi-stakeholder collaborative mechanism involving the government in coordinating policy resources,the operator in improving implementation efficiency,and the public participating in supervision and evaluation is proposed to drive the enhancement of public service quality at Huilongguan Sports and Cultural Park.
