Leveraging algorithms to provide performance feedback to employees has become widespread in organizations.Algorithm-generated feedback is quite different from human’s feedback in feedback form and employees’percepti...Leveraging algorithms to provide performance feedback to employees has become widespread in organizations.Algorithm-generated feedback is quite different from human’s feedback in feedback form and employees’perceptions,so it is hard to directly predict the effect of algorithm-generated feedbacks.Despite the widespread use of algorithm-generated feedback in workplace,there is scant empirical evidence revealing its impacts.To address this gap,we empirically examine the effects of the implementation of an algorithm-generated feedback system through a field experiment conducted in the logistics industry.The results indicated that the algorithm-generated feedback significantly reduces customer complaints by about 20%.Additionally,employees with less work experience or lower workloads benefit from algorithm-generated feedback more.This work offers empirical evidence on the business value of algorithm-generated feedback and highlights the importance of employee characteristics in understanding and managing the effects of algorithmic supervision in the workplace.展开更多
基金supported by the Fundamental Research Funds for the Central Universities,and the Research Funds of Renmin University of China(24XNKJ12)the National Natural Science Foundation of China(72201038).
文摘Leveraging algorithms to provide performance feedback to employees has become widespread in organizations.Algorithm-generated feedback is quite different from human’s feedback in feedback form and employees’perceptions,so it is hard to directly predict the effect of algorithm-generated feedbacks.Despite the widespread use of algorithm-generated feedback in workplace,there is scant empirical evidence revealing its impacts.To address this gap,we empirically examine the effects of the implementation of an algorithm-generated feedback system through a field experiment conducted in the logistics industry.The results indicated that the algorithm-generated feedback significantly reduces customer complaints by about 20%.Additionally,employees with less work experience or lower workloads benefit from algorithm-generated feedback more.This work offers empirical evidence on the business value of algorithm-generated feedback and highlights the importance of employee characteristics in understanding and managing the effects of algorithmic supervision in the workplace.
