In order to further improve the quality of nursing service, improve the quality of service for patients, comfortable nursing, and further promote the quality of nursing. Through innovative service mode, within the sco...In order to further improve the quality of nursing service, improve the quality of service for patients, comfortable nursing, and further promote the quality of nursing. Through innovative service mode, within the scope of the floor in the "three images" six in nine warm service, make the nursing staff changing concept, pay attention to service details, improve service consciousness and service ability, project implementation, nursing work has won the acceptance of the patient and family and high praise, improve satisfaction, promote the building of harmonious practice environment. It is helpful to enhance the professional value of nurses.展开更多
Objective:To establish a nursing service model of 37◦C“six-center service”and study the effect of this model on improving nursing services in the course of nursing work.Methods:The semi-structured interview method a...Objective:To establish a nursing service model of 37◦C“six-center service”and study the effect of this model on improving nursing services in the course of nursing work.Methods:The semi-structured interview method and group meeting method are used to establish the 37◦C nursing service model and implement the“general health”concept of“benevolence-based and central enterprise quality.”The newly established 37◦C“six-center service”(enthusiastic reception,patient explanation,careful observation,sincere help,warm-hearted delivery and heart-to-heart visit)nursing model in the comprehensive ward of Baogang Hospital(Inner Mongolia)runs through the three phases of patient admission,hospitalization and discharge,providing patients with warm care services,so that patients can truly enjoy the warmth of 37◦C nursing and friendly family flair during the peri-hospitalization period.Results:(1)The established 37◦C“six-heart service”nursing service model has been treated as a nursing service path and is widely used in the hospital;(2)After the implementation of the 37◦C nursing service,patients,nurses,doctors,hospitals and the society show an effectively improved satisfaction;(3)The 37◦C“six-heart service”nursing service model is established as a hospital nursing service brand;(4)The 37◦C“six-heart service”nursing service brand has received enthusiastic responses in Baotou,Health Management Technology Co.,Ltd.and GENERTEC.Conclusions:The established 37◦C“six-heart service”nursing service model can effectively improve the quality of nursing service and establish a nursing service brand,which can be promoted across the country.展开更多
The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems,...The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix （SAPM）, which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.展开更多
文摘In order to further improve the quality of nursing service, improve the quality of service for patients, comfortable nursing, and further promote the quality of nursing. Through innovative service mode, within the scope of the floor in the "three images" six in nine warm service, make the nursing staff changing concept, pay attention to service details, improve service consciousness and service ability, project implementation, nursing work has won the acceptance of the patient and family and high praise, improve satisfaction, promote the building of harmonious practice environment. It is helpful to enhance the professional value of nurses.
文摘Objective:To establish a nursing service model of 37◦C“six-center service”and study the effect of this model on improving nursing services in the course of nursing work.Methods:The semi-structured interview method and group meeting method are used to establish the 37◦C nursing service model and implement the“general health”concept of“benevolence-based and central enterprise quality.”The newly established 37◦C“six-center service”(enthusiastic reception,patient explanation,careful observation,sincere help,warm-hearted delivery and heart-to-heart visit)nursing model in the comprehensive ward of Baogang Hospital(Inner Mongolia)runs through the three phases of patient admission,hospitalization and discharge,providing patients with warm care services,so that patients can truly enjoy the warmth of 37◦C nursing and friendly family flair during the peri-hospitalization period.Results:(1)The established 37◦C“six-heart service”nursing service model has been treated as a nursing service path and is widely used in the hospital;(2)After the implementation of the 37◦C nursing service,patients,nurses,doctors,hospitals and the society show an effectively improved satisfaction;(3)The 37◦C“six-heart service”nursing service model is established as a hospital nursing service brand;(4)The 37◦C“six-heart service”nursing service brand has received enthusiastic responses in Baotou,Health Management Technology Co.,Ltd.and GENERTEC.Conclusions:The established 37◦C“six-heart service”nursing service model can effectively improve the quality of nursing service and establish a nursing service brand,which can be promoted across the country.
文摘The growing importance of the service economy during the last 40 years has raised the need for new tools for designing and managing services. As a result, several authors have developed service classification systems, in order to better understand the nature of service operations and provide methods and tools to improve service efficiency and quality. This paper exploits the work resulting from service classification systems and identifies the principal attributes to be considered in service management. The tool introduced for this purpose is the Service Attribute-Process Matrix （SAPM）, which uses selected results from existing service classification schemes to investigate the importance of the significant service attributes to major processes of the service life cycle.
