The increasing demand for airline services amidst limited resources results in passenger dissatisfaction and dwindling revenue for airports and airlines. The dynamics of service demand and resource supply results in c...The increasing demand for airline services amidst limited resources results in passenger dissatisfaction and dwindling revenue for airports and airlines. The dynamics of service demand and resource supply results in check-in issues for the stakeholders in the commercial aviation industry. This has the effect of impacting negatively on service performance, cost of operations, customer satisfaction, and overall throughput. Hence, this paper modelled the travelers’ check-in process at the “D Wing” of the Departure Section of Murtala Muhammed International Airport (MMIA), Ikeja, using Arena Software Tool. The work was carried out by determining the parameters of the queues at designated service points in the check-in process. The primary data required to develop the model were acquired by direct observation of passenger flow and oral interview. Thus, the average check-in time was determined. Thereafter, a model of the international check-in system of the MMIA was developed using Arena software in combination with Microsoft Office tools. The data collected were therefore inputted into the model and simulated;the real result was compared with the simulation result of 133 completions and there was no significant difference. The result showed that the model is a representation of the real system under study. Further work will be tailored towards simulation (<em>i.e</em>. the model will be subjected to experimentation in order to have different scenario).展开更多
With the current situation of insecurity in Nigeria and the worsening condition of Nigerian roads, there is increasing demand for air travel. This increasing demand for airline services amidst limited resources result...With the current situation of insecurity in Nigeria and the worsening condition of Nigerian roads, there is increasing demand for air travel. This increasing demand for airline services amidst limited resources results in passenger dissatisfaction and reduction of revenue for airports and airlines. The dynamics of service demand and resource supply result in check-in issues for all the stakeholders in the commercial aviation industry. Hence, this research simulated the developed model for travelers’ check-in process at the “D Wing” of the Departure Section of Murtala Muhammed International Airport (MMIA), Ikeja, using Arena Software Tool. The simulation of the developed model was carried out by varying five different configurations of the servers with respect to the baggage weighing machines and passenger profiling devices to obtain the minimum average check-in time (ACT) for the process, with each configuration undergoing 133 completions of simulation runs. The result of the experimentation revealed that the 3 × 3 × 4 configuration of servers produced the smallest ACT of 18.25 minutes. This translates to a difference of about 58 minutes from the 76.16 minutes ACT of the real system;representing about 76% improvement in the check-in time of passengers. This study contributed to knowledge by revealing that the main choke points in the MMIA check-in system occur at the baggage weighing and passenger profiling areas as against the check-in counter sub-section as advanced by previous works. Furthermore, the research added value to knowledge by creating a balance between customer satisfaction and cost of operations thereby accommodating the interests of the passenger and the operator who are the two main stakeholders in the commercial aviation industry.展开更多
在高铁线路故障情况下,为了支持高铁动车组在普速线路上运行,国铁集团组织研究了高铁动车组利用普速线迂回运行系统.该系统车地间无线通信拟采用的无线单向广播方案,在现有的列控系统中从未使用过,对其进行建模与验证研究具有重要意义....在高铁线路故障情况下,为了支持高铁动车组在普速线路上运行,国铁集团组织研究了高铁动车组利用普速线迂回运行系统.该系统车地间无线通信拟采用的无线单向广播方案,在现有的列控系统中从未使用过,对其进行建模与验证研究具有重要意义.通过分析CTCS-1级列控系统的总体技术规范,对无线广播通信场景进行详细设计和完善,采用SysML语言对场景建模,通过设计SysML-PRISM模型的转换规则将场景的SysML模型转换为概率模型,得到由信道模块、车站数据服务器(Station Data Server,SDS)模块、列车模块构成的无线广播通信场景概率模型,采用概率模型检验工具PRISM对场景的概率模型进行描述和验证.结果表明:场景设计合理、无线单向广播通信方式可行、SDS规定的优先发送报文的次数应该为2次或3次.本文中对无线广播通信场景的研究能提早发现系统技术方案中可能存在的问题,为相关研究提供参考.展开更多
文摘The increasing demand for airline services amidst limited resources results in passenger dissatisfaction and dwindling revenue for airports and airlines. The dynamics of service demand and resource supply results in check-in issues for the stakeholders in the commercial aviation industry. This has the effect of impacting negatively on service performance, cost of operations, customer satisfaction, and overall throughput. Hence, this paper modelled the travelers’ check-in process at the “D Wing” of the Departure Section of Murtala Muhammed International Airport (MMIA), Ikeja, using Arena Software Tool. The work was carried out by determining the parameters of the queues at designated service points in the check-in process. The primary data required to develop the model were acquired by direct observation of passenger flow and oral interview. Thus, the average check-in time was determined. Thereafter, a model of the international check-in system of the MMIA was developed using Arena software in combination with Microsoft Office tools. The data collected were therefore inputted into the model and simulated;the real result was compared with the simulation result of 133 completions and there was no significant difference. The result showed that the model is a representation of the real system under study. Further work will be tailored towards simulation (<em>i.e</em>. the model will be subjected to experimentation in order to have different scenario).
文摘With the current situation of insecurity in Nigeria and the worsening condition of Nigerian roads, there is increasing demand for air travel. This increasing demand for airline services amidst limited resources results in passenger dissatisfaction and reduction of revenue for airports and airlines. The dynamics of service demand and resource supply result in check-in issues for all the stakeholders in the commercial aviation industry. Hence, this research simulated the developed model for travelers’ check-in process at the “D Wing” of the Departure Section of Murtala Muhammed International Airport (MMIA), Ikeja, using Arena Software Tool. The simulation of the developed model was carried out by varying five different configurations of the servers with respect to the baggage weighing machines and passenger profiling devices to obtain the minimum average check-in time (ACT) for the process, with each configuration undergoing 133 completions of simulation runs. The result of the experimentation revealed that the 3 × 3 × 4 configuration of servers produced the smallest ACT of 18.25 minutes. This translates to a difference of about 58 minutes from the 76.16 minutes ACT of the real system;representing about 76% improvement in the check-in time of passengers. This study contributed to knowledge by revealing that the main choke points in the MMIA check-in system occur at the baggage weighing and passenger profiling areas as against the check-in counter sub-section as advanced by previous works. Furthermore, the research added value to knowledge by creating a balance between customer satisfaction and cost of operations thereby accommodating the interests of the passenger and the operator who are the two main stakeholders in the commercial aviation industry.
文摘在高铁线路故障情况下,为了支持高铁动车组在普速线路上运行,国铁集团组织研究了高铁动车组利用普速线迂回运行系统.该系统车地间无线通信拟采用的无线单向广播方案,在现有的列控系统中从未使用过,对其进行建模与验证研究具有重要意义.通过分析CTCS-1级列控系统的总体技术规范,对无线广播通信场景进行详细设计和完善,采用SysML语言对场景建模,通过设计SysML-PRISM模型的转换规则将场景的SysML模型转换为概率模型,得到由信道模块、车站数据服务器(Station Data Server,SDS)模块、列车模块构成的无线广播通信场景概率模型,采用概率模型检验工具PRISM对场景的概率模型进行描述和验证.结果表明:场景设计合理、无线单向广播通信方式可行、SDS规定的优先发送报文的次数应该为2次或3次.本文中对无线广播通信场景的研究能提早发现系统技术方案中可能存在的问题,为相关研究提供参考.
