Web 2.0时代为客户关系管理CRM带来了新的发展空间,软件即服务、按需服务模式的流行更加速了CRM的发展,不同行业、不同规模的企业在实施CRM时有了更多的选择方案。在介绍Web 2.0特点的基础上,阐述了其对CRM的重要性,详细说明了按需服务...Web 2.0时代为客户关系管理CRM带来了新的发展空间,软件即服务、按需服务模式的流行更加速了CRM的发展,不同行业、不同规模的企业在实施CRM时有了更多的选择方案。在介绍Web 2.0特点的基础上,阐述了其对CRM的重要性,详细说明了按需服务CRM的特征,并给出了四种最流行的企业CRM解决方案的选择模式,分析了各自的优势和劣势,为企业的CRM选型提供了参考;同时还指出了当前CRM面临的挑战,为CRM的发展提供了借鉴。展开更多
通过实验探究鱼洗现象的物理原理,采用Cool Edit Pro 2.0软件作为工具探究其影响因素。实验结果表明:洗壁上的驻波是二维驻波;鱼洗产生四柱水花时振动频率取决于鱼洗中的水量,与水面半径无关;当鱼洗振动产生水花时,整个鱼洗对水花的喷...通过实验探究鱼洗现象的物理原理,采用Cool Edit Pro 2.0软件作为工具探究其影响因素。实验结果表明:洗壁上的驻波是二维驻波;鱼洗产生四柱水花时振动频率取决于鱼洗中的水量,与水面半径无关;当鱼洗振动产生水花时,整个鱼洗对水花的喷溅都是有贡献的,而不仅仅是洗壁起作用。展开更多
The Capability Maturity Model(CMM) and ISO9001 are probably the two best known and most widely used models for software organization quality assurance and improvement. As they both continue to evolve, each has a serie...The Capability Maturity Model(CMM) and ISO9001 are probably the two best known and most widely used models for software organization quality assurance and improvement. As they both continue to evolve, each has a series of versions which own new aspects. This paper discusses the similarities and differences between the two models, based on the CMM version 2.0 c and the 1997 release of ISO9001, examines 20 clauses in ISO9001 and maps them to practices in the latest CMM. In the end, their implementations in China are presented.展开更多
基金Supported by the National College Doctoral Degree F und of Ministry of Education(970 35 90 1)
文摘The Capability Maturity Model(CMM) and ISO9001 are probably the two best known and most widely used models for software organization quality assurance and improvement. As they both continue to evolve, each has a series of versions which own new aspects. This paper discusses the similarities and differences between the two models, based on the CMM version 2.0 c and the 1997 release of ISO9001, examines 20 clauses in ISO9001 and maps them to practices in the latest CMM. In the end, their implementations in China are presented.
