Service is a special product. It is intangible and unstored, so service er-rors are not avoided. Once service errors appear, the first line staffs who keep di-rect touch with customers wil play an important role in se...Service is a special product. It is intangible and unstored, so service er-rors are not avoided. Once service errors appear, the first line staffs who keep di-rect touch with customers wil play an important role in service recovery. The staffs＇ negative emotions during the recovery service should be recovered by internal ser-vice recovery. In this paper, critical incident technique is applied to analyse the re-covery strategies expected by the first line staff and the internal service recovery strategies such as inspiring, authorization, training and psychology service are put forward. the strategy most expected by the staff is reward.展开更多
Joyce and Woolf have introduced into modern fiction both a matter and a manner peculiar in English literature. One fact strikes the reader at the very outset: in their fiction, time and consciousness are always in ope...Joyce and Woolf have introduced into modern fiction both a matter and a manner peculiar in English literature. One fact strikes the reader at the very outset: in their fiction, time and consciousness are always in operation. Joyce and Woolf took pains to explore the true inward life of their characters and the possibilities展开更多
Typically developing(TD)individuals can readily orient attention according to others'eye-gaze direction,an ability known as social attention,which involves both innate and acquired components.To distinguish betwee...Typically developing(TD)individuals can readily orient attention according to others'eye-gaze direction,an ability known as social attention,which involves both innate and acquired components.To distinguish between these two components,we used a critical flicker fusion technique to render gaze cues invisible to participants,thereby largely reducing influences from consciously acquired strategies.Results revealed that both visible and invisible gaze cues could trigger attentional orienting in TD adults(aged 20 to 30 years)and children(aged 6 to 12 years).Intriguingly,only the ability to involuntarily respond to invisible gaze cues was negatively correlated with autistic traits among all TD participants.This ability was substantially impaired in adults with autism spectrum disorder(ASD)and in children with high autistic traits.No such association or reduction was observed with visible gaze cues.These findings provide compelling evidence for the functional demarcation of conscious and unconscious gaze-triggered attentional orienting that emerges early in life and develops into adulthood,shedding new light on the differentiation of the innate and acquired aspects of social attention.Moreover,they contribute to a comprehensive understanding of social endophenotypes of ASD.展开更多
基金Supported by the Fundamental Research Funds for the Central Universities
文摘Service is a special product. It is intangible and unstored, so service er-rors are not avoided. Once service errors appear, the first line staffs who keep di-rect touch with customers wil play an important role in service recovery. The staffs＇ negative emotions during the recovery service should be recovered by internal ser-vice recovery. In this paper, critical incident technique is applied to analyse the re-covery strategies expected by the first line staff and the internal service recovery strategies such as inspiring, authorization, training and psychology service are put forward. the strategy most expected by the staff is reward.
文摘Joyce and Woolf have introduced into modern fiction both a matter and a manner peculiar in English literature. One fact strikes the reader at the very outset: in their fiction, time and consciousness are always in operation. Joyce and Woolf took pains to explore the true inward life of their characters and the possibilities
基金supported by the Ministry of Science and Technology of China(2021ZD0203800 and 2021ZD0204200)the National Natural Science Foundation of China(31830037)+2 种基金the Key Research and Development Program of Guangdong(2023B0303010004)the Interdisciplinary Innovation Team of the Chinese Academy of Sciences(JCTD-2021-06)Fundamental Research Funds for the Central Universities.
文摘Typically developing(TD)individuals can readily orient attention according to others'eye-gaze direction,an ability known as social attention,which involves both innate and acquired components.To distinguish between these two components,we used a critical flicker fusion technique to render gaze cues invisible to participants,thereby largely reducing influences from consciously acquired strategies.Results revealed that both visible and invisible gaze cues could trigger attentional orienting in TD adults(aged 20 to 30 years)and children(aged 6 to 12 years).Intriguingly,only the ability to involuntarily respond to invisible gaze cues was negatively correlated with autistic traits among all TD participants.This ability was substantially impaired in adults with autism spectrum disorder(ASD)and in children with high autistic traits.No such association or reduction was observed with visible gaze cues.These findings provide compelling evidence for the functional demarcation of conscious and unconscious gaze-triggered attentional orienting that emerges early in life and develops into adulthood,shedding new light on the differentiation of the innate and acquired aspects of social attention.Moreover,they contribute to a comprehensive understanding of social endophenotypes of ASD.
