Objective: to analyze the application of patient-patient communication skills in outpatient guidance.Methods: 60 outpatient patients received from January 2020 to January 2021 to participate in the study and were divi...Objective: to analyze the application of patient-patient communication skills in outpatient guidance.Methods: 60 outpatient patients received from January 2020 to January 2021 to participate in the study and were divided into reference and test groups by lottery, with 30 patients in each group.The reference group carried out the traditional outpatient guidance work. And the trial group applied patient-patient communication skills in the traditional outpatient guidance work to observe the nursing satisfaction index, patient disputes, incidence of nursing complaints, anxiety self-evaluation scale (SAS) score and depression (SDS) score before and after the two groups.Results: the nursing satisfaction index and the incidence of nursing disputes and nursing complaints in the test group were 96.67%, 0.00% and 3.33%, respectively, The nursing satisfaction index, and the incidence of nursing disputes and nursing complaints were 83.33%, 10.00%, and 20.00%, The nursing satisfaction index in the trial group was higher than in the reference group, The incidence of nursing disputes and nursing complaints were lower than those in the reference group, Group differences were statissignificant (P <0.05);Before implementing the care, There were no significant difference between SAS and SDS scores between the test and reference groups (P> 0.05), After the implementation of the care, The SAS scores and the SDS scores were all reduced in both groups, All of the test groups were lower than the reference group, The difference between groups was statistical significant (P <0.05).Conclusion: care-patient communication skills have certain application value in outpatient guidance work, which is conducive to improving nursing satisfaction index, reduce care-patient disputes and nursing complaints, make patients have more trust in medical staff, and promote the smooth development of outpatient guidance work.展开更多
文摘Objective: to analyze the application of patient-patient communication skills in outpatient guidance.Methods: 60 outpatient patients received from January 2020 to January 2021 to participate in the study and were divided into reference and test groups by lottery, with 30 patients in each group.The reference group carried out the traditional outpatient guidance work. And the trial group applied patient-patient communication skills in the traditional outpatient guidance work to observe the nursing satisfaction index, patient disputes, incidence of nursing complaints, anxiety self-evaluation scale (SAS) score and depression (SDS) score before and after the two groups.Results: the nursing satisfaction index and the incidence of nursing disputes and nursing complaints in the test group were 96.67%, 0.00% and 3.33%, respectively, The nursing satisfaction index, and the incidence of nursing disputes and nursing complaints were 83.33%, 10.00%, and 20.00%, The nursing satisfaction index in the trial group was higher than in the reference group, The incidence of nursing disputes and nursing complaints were lower than those in the reference group, Group differences were statissignificant (P <0.05);Before implementing the care, There were no significant difference between SAS and SDS scores between the test and reference groups (P> 0.05), After the implementation of the care, The SAS scores and the SDS scores were all reduced in both groups, All of the test groups were lower than the reference group, The difference between groups was statistical significant (P <0.05).Conclusion: care-patient communication skills have certain application value in outpatient guidance work, which is conducive to improving nursing satisfaction index, reduce care-patient disputes and nursing complaints, make patients have more trust in medical staff, and promote the smooth development of outpatient guidance work.
