Objective To improve the management level of pharmacy dispensing center,reduce dispensing errors and promote the safety of drug use.Methods Hospital pharmacies could be managed according to the theory of quality contr...Objective To improve the management level of pharmacy dispensing center,reduce dispensing errors and promote the safety of drug use.Methods Hospital pharmacies could be managed according to the theory of quality control circle(QCC).Based on the ten steps of QCC,the internal difference error rate in pharmacies could be reduced.Results and Conclusion The error rate of pharmacies was reduced from 2.74‰to 0.57‰,and the goal achievement rate was 108.466.Besides,the progress rate reached 84.82%.The abilities of circle members were improved,and the operation of pharmacy was more standardized.The activity of QCC is helpful to reduce the internal difference error rate,improve the operation level of pharmacy and ensure the safety of drug use.展开更多
Objective To analyze laws, regulations and the responsibilities of relevant authorities for vaccine quality control and to provide suggestions for improving vaccine quality control system in China. Methods Laws and ru...Objective To analyze laws, regulations and the responsibilities of relevant authorities for vaccine quality control and to provide suggestions for improving vaccine quality control system in China. Methods Laws and rules issued by related authorities were classified and studied. Results and Conclusion There are still some problems in the basic laws and regulations, including the lack of legal basis, the unclear responsibilities of relevant authorities and so on. We should improve the current laws, regulations as well as the responsibilities of the authorities so as to build up a sound system of vaccine traceability gradually.展开更多
Objective To investigate and analyze the residents’cognition and use of traditional Chinese medicine(TCM)and put forward corresponding countermeasures for its existing problems.Methods A questionnaire survey was cond...Objective To investigate and analyze the residents’cognition and use of traditional Chinese medicine(TCM)and put forward corresponding countermeasures for its existing problems.Methods A questionnaire survey was conducted to investigate the cognition and trust of TCM from 380 residents in Liaoning Province.Then,the differences of residents’way of purchasing TCM and gaining the knowledge of TCM.Finally,Polygonum multiflorum was taken as an example to analyze the problems in residents’cognition and use of Chinese medicinal materials,Chinese traditional decoction pieces,and Chinese patent medicine.Results and Conclusion A total of 402 questionnaires were collected,and 380 were valid.The effective rate was 94.53%.Residents’understanding of the top three TCM processing techniques were simmering(58.95%),baking(56.84%),and parching(45.00%).The top three best-known TCM for them were chrysanthemum(72.63%),tangerine peel(63.16%),and hawthorn(62.11%).The main factors influencing residents’willingness to purchase TCM were doctors’advice(52.63%),and experts or experienced people’s suggestion(54.21%).The top three ways of residents’gaining TCM knowledge were:TCM knowledge lecture(64.21%),health care knowledge(55.79%),and personal experience of Chinese medicine such as acupuncture and cupping(54.21%).However,due to the lack of professional knowledge of TCM,insufficient supervision and inconsistent standards,residents frequently took TCM by mistake.Residents have a high recognition of TCM,so its future development is optimistic.However,some residents’insufficient knowledge of TCM often leads to the misapplication of the medicine.Therefore,to improve residents’cognition of TCM,it is not only to actively publicize the professional knowledge of TCM,but also to improve the professional skills of practitioners,and the supervision standards and intensity of TCM market,so as to make residents feel at ease to buy safe and high-quality TCM products.展开更多
Objective To study the effect of quality control circle(QCC)activities on customer satisfaction of retail pharmacies so as to improve the level of customer management.Methods After choosing the theme of improving cust...Objective To study the effect of quality control circle(QCC)activities on customer satisfaction of retail pharmacies so as to improve the level of customer management.Methods After choosing the theme of improving customer satisfaction research(CSR)in pharmacies,Gantt chart,questionnaire,fishbone diagram and other tools were applied in the“endeavor circle”to find out the factors affecting the theme.Then corresponding countermeasures were made and implemented to verify them in different stages.Meanwhile,the radar map and other technologies were used to compare the changes of CSR and circle members’growth before and after the activities.Results and Conclusion Sales clerk’s lack of drug knowledge,serious shortage of drugs,incapability of establishing a good relationship with customers and the lack of after-sales service were identified as the main factors.After implementing corresponding countermeasures,the target achievement rate was 116.12%,and the progress rate was 19.02%.Besides,customer satisfaction increased from 79.54%to 94.67%and the team growth value of circle members increased from 3.29 to 5.83,with significant tangible and intangible effects.QCC activities in retail pharmacies can not only standardize pharmaceutical service mode,but also improve the overall competence of sales clerks.The key factors and management methods for CSR improvement obtained from QCC activities will provide reference for the customer management of retail pharmacies.展开更多
基金Source of the project:General Project of Liaoning Social Science Planning Fund[No.L19BGL034]。
文摘Objective To improve the management level of pharmacy dispensing center,reduce dispensing errors and promote the safety of drug use.Methods Hospital pharmacies could be managed according to the theory of quality control circle(QCC).Based on the ten steps of QCC,the internal difference error rate in pharmacies could be reduced.Results and Conclusion The error rate of pharmacies was reduced from 2.74‰to 0.57‰,and the goal achievement rate was 108.466.Besides,the progress rate reached 84.82%.The abilities of circle members were improved,and the operation of pharmacy was more standardized.The activity of QCC is helpful to reduce the internal difference error rate,improve the operation level of pharmacy and ensure the safety of drug use.
文摘Objective To analyze laws, regulations and the responsibilities of relevant authorities for vaccine quality control and to provide suggestions for improving vaccine quality control system in China. Methods Laws and rules issued by related authorities were classified and studied. Results and Conclusion There are still some problems in the basic laws and regulations, including the lack of legal basis, the unclear responsibilities of relevant authorities and so on. We should improve the current laws, regulations as well as the responsibilities of the authorities so as to build up a sound system of vaccine traceability gradually.
基金the project:Shenyang Philosophy and Social Science Planning Foundation Project(SZ202001L).
文摘Objective To investigate and analyze the residents’cognition and use of traditional Chinese medicine(TCM)and put forward corresponding countermeasures for its existing problems.Methods A questionnaire survey was conducted to investigate the cognition and trust of TCM from 380 residents in Liaoning Province.Then,the differences of residents’way of purchasing TCM and gaining the knowledge of TCM.Finally,Polygonum multiflorum was taken as an example to analyze the problems in residents’cognition and use of Chinese medicinal materials,Chinese traditional decoction pieces,and Chinese patent medicine.Results and Conclusion A total of 402 questionnaires were collected,and 380 were valid.The effective rate was 94.53%.Residents’understanding of the top three TCM processing techniques were simmering(58.95%),baking(56.84%),and parching(45.00%).The top three best-known TCM for them were chrysanthemum(72.63%),tangerine peel(63.16%),and hawthorn(62.11%).The main factors influencing residents’willingness to purchase TCM were doctors’advice(52.63%),and experts or experienced people’s suggestion(54.21%).The top three ways of residents’gaining TCM knowledge were:TCM knowledge lecture(64.21%),health care knowledge(55.79%),and personal experience of Chinese medicine such as acupuncture and cupping(54.21%).However,due to the lack of professional knowledge of TCM,insufficient supervision and inconsistent standards,residents frequently took TCM by mistake.Residents have a high recognition of TCM,so its future development is optimistic.However,some residents’insufficient knowledge of TCM often leads to the misapplication of the medicine.Therefore,to improve residents’cognition of TCM,it is not only to actively publicize the professional knowledge of TCM,but also to improve the professional skills of practitioners,and the supervision standards and intensity of TCM market,so as to make residents feel at ease to buy safe and high-quality TCM products.
基金General projects of social science planning fund of Liaoning Province:“Boost healthy Liaoning-Research on collaboration of industry-university-research in pharmaceutical quality control circle”.No.L19BGL034。
文摘Objective To study the effect of quality control circle(QCC)activities on customer satisfaction of retail pharmacies so as to improve the level of customer management.Methods After choosing the theme of improving customer satisfaction research(CSR)in pharmacies,Gantt chart,questionnaire,fishbone diagram and other tools were applied in the“endeavor circle”to find out the factors affecting the theme.Then corresponding countermeasures were made and implemented to verify them in different stages.Meanwhile,the radar map and other technologies were used to compare the changes of CSR and circle members’growth before and after the activities.Results and Conclusion Sales clerk’s lack of drug knowledge,serious shortage of drugs,incapability of establishing a good relationship with customers and the lack of after-sales service were identified as the main factors.After implementing corresponding countermeasures,the target achievement rate was 116.12%,and the progress rate was 19.02%.Besides,customer satisfaction increased from 79.54%to 94.67%and the team growth value of circle members increased from 3.29 to 5.83,with significant tangible and intangible effects.QCC activities in retail pharmacies can not only standardize pharmaceutical service mode,but also improve the overall competence of sales clerks.The key factors and management methods for CSR improvement obtained from QCC activities will provide reference for the customer management of retail pharmacies.
